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Hrm Interclean

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InterClean has taken a giant step in achieving domestic market dominance in the sanitation industry. As most of you know, the merger between InterClean and EnviroTech will be taking place shortly. Therefore, over the next four months, we will be working to merge about 60 EnviroTech sales staff and operations specialists into the InterClean structure through job analysis.
The definition of job analysis is a systematic procedure that can help to identify essential job functions and it usually includes information about the tasks to be done the job, as well as, the personal characteristics (education, experience, specialized training and personality necessary to do the tasks. There are several different job analysis methods that can be used in conjunction with each other to obtain a total picture of the task and the physical, mental, social, and environmental demands of a job. Some of these are: Job Performance, Observation, Interview, Critical Incidents and Structured Questionnaires. I believe that the best job analysis method will be done by the interview process. Carol Stanley, Internal Consultant has been assigned to do personnel interviews with InterClean Sales team members and to assess proficiency levels in the different skill areas. The Sales force will need to be knowledgeable about emerging issues in sanitation, environmental regulation of cleaning and cleaning systems, and OSHA standards. They will also need to develop customized packages of cleaning solution and systems and be conversant in the language of each client’s industry as it relates to cleaning and sanitation. Intensive training and increased technical skill and expertise will also be needed.
In order to be successfully qualified for the sales team, the sales person must possess the following knowledge, skills and abilities in these areas:
1. Computer/Software – Basic training on Word processing applications, PowerPoint, Excel spreadsheets, Databases and Office Integration Software to provide the essential foundation skills needed to utilize computer technology in selling.
2. Leadership – Training in the development of interpersonal relationship skills including how to empower your employees and build morale, how to give constructive feedback, setting personal goals, and managing office politics.
3. Customer Service – Training in proper telephone etiquette, dealing with angry or irritated customers, how to construct an effective voice mail message, and proper email etiquette to solve customer problems.

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