...The Od Letters Case Analysis In: Business and Management The Od Letters Case Analysis CASE STUDY Case Study Name and Page #: The OD Letters, page 219 Student Name: Wendy Thompson Date: October 23, 2011 I. Problems A. Macro 1. Project team is not functioning fast enough and not turning out results 2. Team morale/Friction within the group 3. Communication B. Micro 1. Macho manager syndrome 2. No effective leadership qualities 3. Inability to learn from team-building exercises/Takes the retreat as a joke II. Causes 1. Leadership style of John 2. Wants to be ‘head hancho’/Has flippant attitude towards exercises 3. Jokes about serious matters/Points to reason for failure 4. Lack of respect for team members, their feelings and efforts III. Systems Affected 1. Structural – John is no longer with the team; Addition of Ryan to get the team motivated 2. Psychosocial – Team members feel non-important; Leadership style of John was non-motivating; Lack of respect for efforts and lack of recognition for when efforts are made 3. Technical – The inability of John to lead the team probably led to the misuse of current technology and missed opportunities for new technology 4. Managerial – Pressure from upper management to get results; John did not respond appropriately and joked about serious matters; Lack of leadership was causing problems in the group 5. Goals – Group has not met goals in the two years that John was project...
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...Erik Peterson Leadership Case Analysis October 21, 2010 Heather Adams Bob Ciccolella Kevin Lamparter Borey Pek Fact Pattern Erik Petersen, an MBA graduate from Dartmouth College, was hired seven months earlier as the General Manager of Green Mountain Cellular Telephone (GMCT) in Hanover, New Hampshire. Peterson had a B.S. in electrical engineering from MIT and was an officer in the U.S. Army Signal Corps. His interest in the cellular field had grown for the last several years. When hired by Jenkins, the founder of the CelluComm, Peterson thought he would be working directly with Jenkins. However, he would instead be reporting to Hardy, the Director of Budgets and Plans. Like Peterson, Hardy had no experience in the start-up project or the cellular field. Considered to be profitable, GMCT was one of three pre-operating systems being built by CelluComm and expected to serve about 400,000 people. GMCT was in the construction phase for one and half years before Peterson started and was still in the start-up stage. GMCT was to operate 21 cell sites; 16 sites were anticipated to be ready by the turn-on date and five others in the eight months following. By March, GMCT was one month behind target and its turn-on-date had been revised from February 1st to April 1st. When he arrived to Hanover, Peterson convinced the corporate office to terminate the contract with the construction subcontractor due to poor performance. He then hired a...
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...with a Japanese furniture manufacturer in order start a joint venture. Several problems occur. The first problem, lack of knowledge of Japanese people is an issue. The second problem, lack of knowledge of cross-cultural communication, is an issue. The last issue, lack of knowledge of the Japanese corporate culture is an issue. Analysis and Evaluation The first problem, lack of knowledge of Japanese people, is demonstrated when Tim showed his emotion of being very upset when he was trying to seal the deal. Tim raised his voice, moved in close, and become red faced. The people of Japan deem great importance on politeness (). The Japanese also deem patience as a personal virtue (). According to Linowes, eighteen percent of Japanese believe Americans respect the Japanese while thirty-one percent of Americans think Japanese respect Americans (). The second problem, lack of knowledge of cross-cultural communications, is demonstrated in many different areas. One is the business card exchange. Upon arrival to the airport the Japanese bowed and handed out their business cards. Tim forgot his business cards at home and therefore did not reciprocate the business card exchange including bowing. Tim simply placed the business card in his pocket which is viewed as defacing or disrespecting the business card (). Bowing, a customary greeting, shows respect via body language. The deeper the bow, the more respectful (). During the meeting of the Japanese and Americans...
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...Solutions to selected exercises from those assigned in outline (Chapters 1, 2 & 3) Message for Analysis (p. 31) Students will recognize this document as ineffective because it presents so many barriers to communication. The memo • Creates emotional barriers right from the first sentence (accusing employees of lying and cheating, later calling them names), preventing readers from perceiving the intended message • Presents a restrictive and authoritarian attitude, reflecting an environment that discourages open communication and thus discourages employee candor • Expresses bias or prejudice (in the slur against women employees) • Reflects the author’s anger and defensiveness (“I simply have no choice”) • Assumes bad intentions on the part of the employees, underlining the lack of audience-centered thinking • Uses vague, confusing language (More than three times during what period? Will have to answer to the author for what specific penalties?) • Polarizes workers by inciting conflict between “punctual” employees and others 1.2 The tasks described have the following communication directions: a. Downward, upward, and horizontal—since the entire company is involved. A memo is the best choice (either printed or electronic) to ensure that everyone receives the message (as opposed to, say, a blog posting, which is more passive). b. Upward. Depending on the situation, could be a formal proposal or a presentation at an executive meeting. c. Horizontal. Because this situation...
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...Table of Contents Executive Summary2 Introduction 3 Analysis of Marketing Situation 3 Relevant factor and trends 3 Competitor analysis 3 Customer analysis 4 Company analysis 4 SWOT analysis 5 Strategy and Recommendation 5 Marketing strategy – “Supplemented Mobile Marketing” 5 Pros and Cons 7 Financial Calculations/Evaluation and Control 8 Contingency Plan 9 Appendices 11 Executive Summary In late 2004, adidas has launched the Respect M.E. line of sports apparel with hip-hop star Missy Elliot in Europe, and is preparing to introduce it in the United States. The line has been promoted via mobile advertising, online, and with an upcoming face-to-face event in Miami. The focus of the campaign is the mobile effort, which is seen as an inexpensive and yet potentially wide-reaching marketing strategy. This is especially important for adidas, as their advertising budget is only about 2/3rds the size of their greatest competitor in this segment, Nike. The determination about how to proceed with the launch in the U.S. revolves around the benefits and limitations of mobile media, including the technological limitations and social considerations. The suggested strategy for adidas is to maintain its strong mobile presence, supported by online content and tie-ins, but to supplement this approach with a limited infusion of “traditional” advertising. The goal of this hybrid strategy is to advertise via a widespread and tested mainstream medium the existence and benefits of the mobile marketing...
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...supervisory training. Two months later Jane is experiencing problems with Tony Jackson and she thinks it’s a personality clash. Tony Jackson is not cooperating with Jane and embarrasses other members of staff when they are serving customers Although Jane draws the problems she is experiencing with Tony to Mary’s attention she does nothing about it. Three months later things have escalated between Jane and Tony and his attitude is getting worse Problem Statement In the branch office of the Building Society several problems exist. After careful analysis, one can conclude that the core problem is lack of effective Leadership. This issue gives rise to conflict within the branch office and hampers the efficiency of the staff and the success of the organization. While this can be viewed as the core problem, there are other issues which plague this office. They include lack of motivation, clash of personality, poor communication, lack of job knowledge, poor job selection and low self efficacy. Literature Review According to Robbins...
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...SUMMARY OF RESULTS OF THE SURVEY Franco Viciani Kostas G. Stamoulis Alberto Zezza Franco Viciani nd Alberto Zezza are consultants, and Kostas G. Stamoulis is a Senior Economist, Agriculture and Economic Development Analysis Division (ESA), FAO, Rome. | 1. Introduction 2. Poverty, Inequality and Food Insecurity 3. Policy Reforms Affecting Agriculture and Rural Development, and Changes in the Role of the State 4. Globalization and International Trade Liberalization 5. Increasing Agricultural Production: Sustainability and Technology Changes 1. INTRODUCTION The first step in the CUREMIS exercise was a survey conducted among all the regional and sub-regional policy officers and outposted staff of the Economic and Social Department of FAO. The survey was based on a questionnaire which was distributed to them and was structured around "major trends affecting food, agriculture and rural development" as identified in the process of preparing the FAO Strategic Framework, namely: * changes in the role and functions of the state and implication for food, agriculture and rural development * trade liberalization, globalization and increased reliance on regional blocks * persistence of poverty, mounting inequality, food insecurity and continuing risks of emergencies * population growth, urbanization and related changes in demand on agriculture; increasing pressure on natural resources and the environment * research and technology development and inequality...
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...Analysis of Case Study Christopher Rubio Week 4 HCS/483 When ever an organization is thinking of implementing a New It Initiative they must ensure that they are well organized and fully understand the length and time a project may take. According to Cook “ Project failure occurs when a project is significantly over budget, takes must longer than estimated timeline, or has to be terminated because of so many problems have occurred that proceeding is no longer judged to be viable.” With Memorial Health System failed implementation of a CPOE system they had many problems including an over budgeted project, Lack of belief in project, Insufficient leadership support, Failure to respect uncertainty, Failure to anticipate short-term disruptions, and initiative undernourishment. In this paper we will discuss all six of these problems along with give possible solutions to each of them. Failure to respect uncertainty: When the system was finally implemented it was had a lot of bugs in the system. They implemented the system at all of facilities. Because of this as well as a few other issues such as lack of training the system was taken offline and they continued with the old system. The solution to this problem would have been to implement the system in one location instead of the entire hospital. This place can be used as the test facility in which you can do two things. One you can work all the bugs out and the other would be to use it as a training facility where you can send...
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...Gap Analysis: Global Communications University of Phoenix Gap Analysis: Global Communications Global Communication faces internal and external challenges in implementing its overall growth strategy. In order to move forward with cost-cutting measures, Global Communications must communicate lay-off plans to its affected employees. These measures will eliminate jobs in the United States. In turn those jobs will be outsourced to foreign labor sources in India and Ireland where the labor is highly skilled and cost efficient. The management team failed to utilize the union as a powerful support system in broadcasting the lay-off announcement. Due to Global Communication’s lack of communication with the union, management now faces a potentially volatile situation. Damage control measures need to be identified, evaluated and analyzed in order to minimize the negative impact that the union will have on customers, employee morale and the general public. Situation Analysis Issue and Opportunity Identification Global Communication’s management team had a difficult decision to make in order for the company to survive the advancing telecommunication market. The management team devised a growth strategy which required the introduction of new services into the domestic market and expansion into the global markets through a partnership with an international satellite provider. The strategy called for aggressive cost-cutting measures which would result...
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...facing local specificities The U.S. Pizza Industry is not really attractive due to a lack of concentration¹ in the domestic market according to Porter’s five forces analysis. Despite this obvious lack of attractiveness, Domino’s Pizza (later referred to as «Domino’s») were able to make a 8% profit² relying on an inimitable competitive advantage: the 30-minute delivery guarantee made possible by a very specific computer system developed by the company. Facing few growth opportunities in the domestic market, the company decided to adopt a geographical integration strategy in order to increase market shares. Since market entry is riskier when there are cultural differences between the company and the new market, Domino’s adopted a master franchise model of operations that allowed the company to minimize its risks in foreign markets while earning higher returns through the royalties system. This memo addresses the question why Domino’s Pizza have been so successful in some countries and failed miserably in others whereas it was using the same franchising agreement system in every foreign country. To this end, we will highlight key success factors of geographical expansion through the franchise system: the company’s ability to transfer their resources to franchisees and to adapt to local tastes. We will then suggest Domino’s to improve their appraisal of the local environment and ensure better respect of their procedures to achieve higher returns in the foreign market. In Appendix...
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...Running head: CANADA TIMBER 1 Canada Timber Case Analysis GRINGO STYLE Core Problems In reviewing the case analysis two core problems are quite evident along with smaller related problems. First the obvious lack of research into Japanese culture and customs by the entire team of Canada Timber and how this directly affected the trip. Subsets of related issues include the way the exchanging of business cards was handled*1, as well as the presentation of gifts*2. Second the bullish way the Canadians made their presentation and expected an immediate response*3, as well as how rather than wait and let the offer be considered the Canadians immediate response was to reduce price undercutting their own value to the Japanese. Analysis Collectivism Canada Timber was on a very promising tract to complete the transaction with the Japanese manufacturer Bonsai. The CEO of Canada Timber committed many business communication errors with the leaders of the corporation. The Japanese culture is a collectivist – oriented culture. According to Ferraro & Briody (2013), it is important to “emphasize your own sense of loyalty other that of your company,” (p. 36). The culture of Japan is one for honoring your obligations and being loyal to your company. The CEO Tim did not demonstrate loyalty to his company by trying to negotiate a discount to gain the business of Bonsai. In the eyes of the Japanese leader...
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...improve their products and services. Organizations can only achieve total quality management (TQM) if the said organizations are able to combine management and quality tools as a means of realizing business growth and eliminating wastes while strategizing on how to up surge productivity and profits. The history of total quality management (TQM) began formerly as a term created to describe the Japanese-style management methodology to improvement of quality. The naval air systems command came up with the term as an approach to enhance continuous quality improvement of all the organizational processes and as such, it encompassed practices and principles such as behavioral sciences, economics theories, the analysis of the none-quantitative and quantitative data, and process analysis. By 1990, total quality management evolved to incorporate the principles of scientific management in United States’ industries. In the same period, many businesses were able to demarcate the approaches of carrying out plans and the process of planning. Further, the same period oversaw the rise of the trade unions while the Hawthorne experiment provided an exposition on how to improve the...
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...improve their products and services. Organizations can only achieve total quality management (TQM) if the said organizations are able to combine management and quality tools as a means of realizing business growth and eliminating wastes while strategizing on how to up surge productivity and profits. The history of total quality management (TQM) began formerly as a term created to describe the Japanese-style management methodology to improvement of quality. The naval air systems command came up with the term as an approach to enhance continuous quality improvement of all the organizational processes and as such, it encompassed practices and principles such as behavioral sciences, economics theories, the analysis of the none-quantitative and quantitative data, and process analysis. By 1990, total quality management evolved to incorporate the principles of scientific management in United States’ industries. In the same period, many businesses were able to demarcate the approaches of carrying out plans and the process of planning. Further, the same period oversaw the rise of the trade unions while the Hawthorne experiment provided an exposition on how to improve the...
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...Regional Analysis and ASEAN Michael Concepcion MGT448 July 16, 2012 Martha Alcala Regional Analysis and ASEAN Regional integration can provide stability to a nation’s economic and political arenas. However, regional integration can be costly if trade diversion is not considered. The Association of Southeast Asian Nations (ASEAN) is advantageous for the member countries because it offers promise of solidarity and economic prosperity. However, historically member countries of ASEAN have not always been political allies and unresolved territorial disputes are still an issue. Finally, economic development of the countries of ASEAN is becoming increasingly enticing to larger countries such as China and America because of its potential “…as a market and production center for big companies from all over the world.” (Rabin, 2012) Regional Integration Regional integration can open up trade amongst nations that can have economical and political advantages but can often be costly due to diversion. Two cases can be made for regional integration. First, the economical advantages stem from the theory of free trade. According to Hall (2009), “…the theoretical ideal is an absence of barriers to the free flow of goods, services, and factors of production among nations.” (pg. 279, para.2) Regional integration among a few countries is easier to coordinate and function than integration on a global scale. Regional integrating bodies like the Association of Southeast Asian Nations (ASEAN)...
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...Gap Analysis: Global Communications According to the University of Phoenix scenario, Global Communications, a competitor in the telecommunications industry, finds itself facing the all-to-familiar problem: too much competition (University of Phoenix, 2010). The problem, magnified by additional symptoms such as diminishing returns and a lack of a competitive edge, prompted the company to aggressively address the problem with a strategy that caused additional turmoil. The current dysfunctional environment at Global Communications is associated with a lack of quality communication between the Senior Management Team and the other key stakeholders in this scenario. Several concepts played a role in the current state of the company. These include expedient decision-making (Hoch, Kunreuther, & Guenther, 2001), lack of awareness of the antecedents for conflict (Kinicki & Kreitner, 2004), lack of planning in the area of desired conflict outcomes (Kinicki &b Kreitner, 2004) and the ethical dilemmas that resulted from the implementing each initiative. Situation Analysis Issue and Opportunity Identification Like many industries, “telecommunications companies are under tremendous economic pressure and Global Communications is no exception” (University of Phoenix, 2010, para.1). Global Communications has seen the value of its stock decrease more than 50% (University of Phoenix, 2010). In an attempt to increase revenues, the senior leadership team assembled a “two-pronged aggressive...
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