SEPTEMBER 2012 MANAGEMENT THEORY & PRACTICE Instructions to candidates: a) Time allowed: Three hours (plus an extra ten minutes’ reading time at the start – do not write anything during this time) b) Answer any FIVE questions c) All questions carry equal marks. Marks for each question are shown in [ ] 1. a) b) Explain how a Classical Approach to management differs from the Contingency Approach. [8] Making due reference to at least ONE theory from each approach, discuss their significance to management today. [6 each]

2.

‘Job satisfaction is considered to be one of the most important motivating factors to work.’ a) Consider this statement and identify OTHER motivating factors. [8] b) Making due reference to at least ONE theory on motivation, describe how other factors motivate people at work. [12] For an organisation of your own choice, identify and describe: a) open systems b) closed systems c) THREE examples of sub-systems, explaining whether they are open or closed a) b) c) Identify the theorist who introduced MBO. Describe the theory of MBO. Explain how MBO contributes to a system of appraisals at work. [4] [4] [4 each] [2] [8] [10]

3.

4.

5. 6.

With the aid of examples where each type may be employed, describe the FOUR types of culture in organisations as proposed by C. Handy. [5 each] With the aid of diagrams, explain the significance of the Product Life Cycle to a company producing: a) 3D television sets b) plasma screen television sets [8 each + 4 for format of diagrams] a) b) Distinguish between production planning and production control. Explain their significance for a company mass-producing mobile phones. [10] [10] [10] [10]

7. 8.

With the aid of examples of your own choice, explain; a) the effectiveness of Time Management for managers b) the benefits to organisations

© INSTITUTE OF COMMERCIAL MANAGEMENT