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Paradoxical Twins

In: Business and Management

Submitted By eileenqm
Words 458
Pages 2
Caso: The Paradoxical Twins: Acme and Omega Electronics

En el caso “The Paradoxical Twins” se nos presentan dos compañías: Acme y Omega estas se dedican a la manufactura de tarjetas de circuitos impresos (printed circuit boards or PBC). Este caso se analizará basándonos en los marcos gerenciales utilizados por la gerencia de cada una de las empresas con el fin de analizar ambas organizaciones.

A. Diferencias organizacionales entre Acme y Omega:


• Luego de ser vendidos esta compañía retuvo a su cuerpo gerencial y promovió a su Gerente General al puesto de Presidente de la compañía.
• Cuentan con una estructura organizacional definida
• La alta gerencia toma las decisiones sin consultar con el departamento de manufactura
• Tareas y responsabilidades laborales están claramente definidas


• Luego de ser vendidos esta compañía contrataron a un Presidente nuevo y algunos empleados fueron ascendidos a otros puestos.
• No cuentan con una estructura organizacional definida ya que la ven como una barrera entre los empleados
• No cuentan con tareas y responsabilidades claramente definidas
• Fomentan la gerencia participativa.
• Le gusta mantener a sus empleados informados

B. Análisis

Acme cuenta con una estructura organizacional claramente definida pero el flujo de información de la organización es unidireccional. Carece de contacto directo entre los gerentes y los técnicos. Como mencionó un empleado “I wish I had a little more information about what is going on..” este empleado se siente desorientado ya que la comunicación interdepartamental sólo es posible entre el nivel gerencial.

En el caso de Omega su presidente cuenta con un trasfondo técnico ya que había sido parte de un equipo de investigación y por ello se enfoca en respetar y valorar el trabajo de todos. La estructura organizacional y la división de tareas dentro de esta organización no está claramente definida. Sin embargo, la comunicación interdepartamental es real y efectiva. Por ejemplo, cuando surge la preocupación del departamento de compras en cuanto al retraso de las piezas hay una pronta respuesta de parte del departamento eléctrico en cuanto a un posible sustituto. A su vez el departamento de ingeniería mecánica reaccionaron al saber del retraso de la pieza rápidamente dejando saber a los demás departamentos que sin esa pieza particular se atrasaría el proceso de ensamblaje. Esto prueba que el flujo de la información dentro de esta organización es de ambas direcciones. Gracias a ello Omega pudo manufacturar su producto a tiempo.

A largo plazo, como presentó el caso Acme tuvo más éxito que Omega. Esto se puede atribuir al hecho de que la repartición de tareas y la estructura organizacional de Omega no era clara. Aunque su flujo de información fuera mejor que el de Acme algunas veces el flujo de información crea obstáculos creando a su vez interferencia en otras áreas de la organización

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