...THE COMMON PROBLEMS ENCOUNTERED BY HOSPITALITY INDUSTRY MANAGEMENT STUDENTS DURING THEIR ON-THE-JOB TRAINING BACCAY, ROMALYN FABRO, MARIJENN FERNANDO, JUSTINE MAE MANZANO, MARIA SHIRLENE PAGULAYAN, HAIDIE TUMBALI, JEROME CHAPTER I INTRODUCTION In a classroom, the learning process takes place for how many long hours of sitting and discoursing about anything related to academics. But college life doesn’t wind-up by just learning the theories; we apply them through a training that will present us the picture of our chosen career- On-the Job Training On the job training is the preliminary application of the programs we have learned from school, it also serves as an evaluation for ourselves on how much we know about our preferred future line of work and the skill we need to acquire. It serves as an opportunity for us to improve and reinvent ourselves, growing better for the challenges of the future. This piece of research is important, considering that all Hospitality Industry Management students will undertake On-the-job Training. Realizing the value of On-the-job training, and what it can do to the individual. The researcher felt that it was necessary to look into what difficulties are being encountered by students on the duration of their internship. CONCEPTUAL FRAMEWORK Colleges and universities require their students to undergo On-the-job Training within a specific number of hours as part of the curriculum. For the students, an OJT or internship program...
Words: 10243 - Pages: 41
...is a training method that involves imitating the circumstances regarding a real-life job through the use of representations and models, (Saks, Haccoun, 2013. Pg.178-179). This training method presents trainees with the opportunity to learn in an environment that resembles the real-life job while protecting them from any risks. Furthermore, it helps trainees develop the necessary knowledge and skills to perform the job effectively, (Lateef, 2010). It causes them to master the task, improve their problem-solving skills, and enhance their teamwork abilities, (Lateef, 2010). Simulation training is commonly used in training for dangerous jobs, such as jobs in medicine or the military. Medical training programs often...
Words: 975 - Pages: 4
...The Performance Challenges & Psychological Issues that an Air Traffic Controller Encounters on the Job The Performance Challenges & Psychological Issues that an ATC Encounters on the Job Rabiya Zulfiqar Siraj 200821070 Name: Rabiya Zulfiqar Siraj I.D: 200821070 Course: Research Project For: Mr. Baba Yerra Due Date: 3rd January 2012 Title: The Performance Challenges & Psychological Issues that an Air Traffic Controller Encounters on the Job Words: 5,867 Ms. Bindu Nair Page 2 of 34 3rd January 2012 The Performance Challenges & Psychological Issues that an ATC Encounters on the Job Rabiya Zulfiqar Siraj 200821070 Abstract This paper identifies the various challenges that an Air Traffic Controller has to deal with as a result of the demanding and strenuous job. It further highlights the need and importance of air traffic controlling. Air Traffic Controllers are vital for the smooth flow of traffic in air and on ground, in other words; they help aircraft perform safe operations. Hence it has become essential to keep them healthy, motivated and stress free when on job. This paper also provides the findings of interviews that were conducted in order to gain insight on what job performance [related] problems or psychological issues are dealt with Air Traffic Controllers in Dubai. It was established that traffic congestion due to high volumes of traffic and shift work raised more alarm than other challenging factors which are also stated...
Words: 9244 - Pages: 37
...“PROBLEMS ENCOUNTERED BY THE BSHRM STUDENTS OF BSU DURING THEIR PRACTICUM” Submitted to the faculty of Hotel and Restaurant Management Benguet State University, La Trinidad, Benguet In Partial Fulfillment of Requirements for the Degree of Bachelor of Hotel and Restaurant Management AGLASI, PRECYLEEN SUSAN ALIGAN, LORRAINE BAUTISTA, ERICK BERTING, JAYNEE WANDA GAWIDAN, SHARMAINE POSNAYAN, JEMIMAH JEWEL BSHRM 3-B PART I INTRODUCTION The Bachelor of Science in Hotel and Restaurant Management (BSHRM) is a four-year curriculum that leads to a Bachelor of Science Degree in Hotel and Restaurant Management. It provide quality education for students entering management positions in the hospitality industry, to foster research of direct application and benefit to the hospitality industry, and to further the professional development of industry members. This program is geared towards equipping students with the necessary knowledge, skills and attitude to provide quality service in the hospitality industry. The program contains subjects that will address the needs of different sectors in the hospitality industry, such as culinary, front office, tourism, resort and hotel operations. Its primary concentration is on the development of practical and management skills which are achieved through the combination of theoretical classes, practicum exercises and experiential learning. A food and beverage practicum as well as additional laboratory...
Words: 2693 - Pages: 11
...CHAPTER I THE PROBLEM AND ITS BACKGROUND Introduction Over the past three decades, From the dream of a group of sisters thirty-three years ago, the institution has blossomed and will continue to grow for many years to come, always adherent to its mission of serving mankind with commitment, competence, compassion, loyalty, and love. One of the courses offered is the Bachelor of Hotel and Restaurant Management. When they have reached their final last year in the College, they are required to undergo to their On-the-Job Training these are offered in every College or University in any course to prepare their students in facing the challenges of the real life such as landing their job. The employability of every applicant is not measured by the lessons they have learned inside the school but the type of training and potentials has been developed. Hence, On-the-Job Training plays a vital role the life of every student because these training are on big factor landing their preferred jobs. Most of the companies nowadays hire their personnel who are equipped of adequate skills and knowledge and capable of performing such duties and responsibilities maybe assigned. The On-the-Job Training is one of the important for parents who want better future for their youth. Students will acquire the knowledge and skills necessary to understand the processes of training and development. The course covers components of training design, including needs assessment, objectives, and evaluation...
Words: 9135 - Pages: 37
...Question 1 When an organization encounters extreme turnover, the organization will suffered in terms of brain drain that is considered as the loss of skills, power, and human resource. However organizations that have little turnover will achieve their objectives. There are two types of turnover, that this essay will focus on as well as the causes and ways that can be used to counter both turnovers. Firstly, turnover refers to leaving the organization because of employees not being happy with their employer’s decision or attitude, which creates job dissatisfaction occurring from negative treatment. Involuntary turnover occurs when the organization causes depression or dissatisfaction by terminating employees, in simple terms “turnover initiated by an employer (organization)” (Noe, et al., 2011). Voluntary turnover refer to employees reaction against bad situation offered by the organization or in other words, “turnover initiated by individual employee” (Noe, et al., 2011). These two turnovers lead the organization into “brain drain” in terms of human resources and negative publicity. Secondly, involuntary turnover is used by the organization for reasonable reasons to encounter the change and also to avoid harassment and other activities that can put the organization into serious issues in the future. Noe (et at, 2011) stated two causes of this kind of turnover which is “drug use” and “downturn”. Employee who use drug but not only drug, harassment activities within the organization...
Words: 1432 - Pages: 6
...Quality Management Report On Orocan Submitted to: Mr. Gregg Garcia De La Salle University Submitted by: ATEAM Go, Theodore Lim, Denisse Rhew, Yoon Jung Wong, Elaine Wong, Kassandra 23 April 2015 I. Company Profile For the past 30 years, Orocan has made its way to become the leading brand in the plastic home utilities product category in the Philippines. In fact, the company has won notable awards locally and internationally, particularly the Superbrands Philippines, Most Outstanding Products Brand National Consumers Quality Award, Golden American Award for Quality in New York, and Golden Europe Award for Quality in Paris. Established in 1984, Orocan, a company that sells a line of products valuable to own, started out with selling pails and plastic drums used for water shortages in the country back then. Although the business was profitable, it eventually developed a line of products, such as pitchers, insulated products, and dish organizers to provide the needs of Filipinos and to reach even more customers. Due to the dedication in delivering quality products to their customers, the company established a manufacturing facility in Binondo in 1990. Eventually, they launched innovative plastic products, such as Caha De Oro in 1997, a product line of ...
Words: 2181 - Pages: 9
...OM 2 Chapter 1: Goods, Services, and Operations Management Problems, Activities, and Discussions 1) Explain how operations management activities affect the customer experiences described in the anecdote at the beginning of this chapter. What “moments of truth” would a customer at Disney World encounter? Think about the total experience including lodging, food service, shopping, and transportation, as well as theme park attractions and operations. The anecdote of a Disney experience focuses on the role of goods, services, and processes in creating customer satisfaction. Students will have many great examples of their Disney or theme park experiences. Moments of truth might include (a) booking a Disney vacation and the associated service encounters with a call center and/or travel agency (b) parking at the Disney site and taking the shuttle, (c) asking Disney employees for directions, (d) waiting for a ride or attraction, (e) where to throw away trash (trash cans located at key points and about every 25 to 50 feet, (f) watching a Disney parade, and so on. Whatever the student describes make sure you lead them into a discussion of key lessons that focus on the role of OM such as (1) process design and customer flows, (2) service encounter design and Disney employee training, (3) integrating goods and services into a CBP, (4) the importance of service management skills, (5) how services differ from goods, (6) biztainment, and (7) a continuous improvement...
Words: 2759 - Pages: 12
...the Philippines University College of International Tourism and Hospitality Management RESEARCH PROPOSAL |1.0 Title: Venue Preferences as perceived by Students of Lyceum of the Philippines University Manila for their On-the-Job Training Course | |2.0 Name of Proponents: |2.1 College/Department: | |Joanne Patricia H. Receno | | |Argil John Sebastian |CITHM | |Kyle Dalisay | | |3.0 Statement of the Problem/Objectives of the Study | |This research aims to identify and analyze the venues preferred by the students of Lyceum of the Philippines University Manila for their On-the-Job Training Course. | |This study seeks to know about: | |To determine the students’ demographic profile...
Words: 744 - Pages: 3
...Narrative Report on the Job Training General de Jesus College Department of Business and Administration San Isidro, Nueva Ecija Narrative Report on the Job Training Introduction: Our school, General de Jesus College let us students to engage and experience the things happening in the actual world of Business through our On-The-Job-Training(Internship) in banks, auditing firms, and other business establishments related. We have given 250 hours to undergo and pursue this training that will help us to acquire knowledge and skills that will serve as a tool to face the challenges of life in the future. It will set our mind of what does a real world of accounting is all about. Others think that accounting matters only on numbers or quantitative information; however, it also matters or related in decision making and business operations. It also somewhat related to the development of our skills in communication, leadership and management. Thus, experience is vital to one’s improvement and preparing students to their career is the best way to set them on success. To hold this On-The-Job-Training( Charis A. Pillarina, an Business administration) has chosen (Rural Bank of Jaen) as a training ground in promoting professionalism. Goals/Objectives of the On-The-Job-Training: On the Job Training is one method by which students ar exposed with different work situation designed to give students an opportunity to experience and a chance to apply the theories...
Words: 1528 - Pages: 7
...Cop cameras are slowly changing the ways of policing. The cameras are used to oversee a police officer's shift. The camera records all encounters of cops and civilians. Many people have expressed concerns over the use of the cameras because of personal privacy invasion. Police body cameras may go against the Fourth Amendment to a certain extent their benefits far outweigh these concerns. Police body cameras have been the talk of officers for many years. Police cams have been around since at least the 1960’s (Criminol). Cop cams were invented to prevent unlawful cops. They were also made to provide more accurate evidence of what happens with officers on the job. A long time ago officers first tried to use dash cams that were mounted inside the car. This posed issues of not recording quality videos. Another issue was that the camera did not getting the entire encounter of the officer and civilian. Eventually dash cams became less popular, since body cameras were invented. One issue is that, “Body cams will often capture people at their worst-drunk, abusive, profane, and at their most personal- during domestic disputes, mental health crises, medical emergencies, and etc” (Rutledge). With technology progressing the...
Words: 1671 - Pages: 7
...Narrative Report on the Job Training Introduction: Our school, General de Jesus College let us students to engage and experience the things happening in the actual world of Business through our On-The-Job-Training(Internship) in banks, auditing firms, and other business establishments related. We have given 250 hours to undergo and pursue this training that will help us to acquire knowledge and skills that will serve as a tool to face the challenges of life in the future. It will set our mind of what does a real world of accounting is all about. Others think that accounting matters only on numbers or quantitative information; however, it also matters or related in decision making and business operations. It also somewhat related to the development of our skills in communication, leadership and management. Thus, experience is vital to one’s improvement and preparing students to their career is the best way to set them on success. To hold this On-The-Job-Training( Charis A. Pillarina, an Business administration) has chosen (Rural Bank of Jaen) as a training ground in promoting professionalism. Goals/Objectives of the On-The-Job-Training: On the Job Training is one method by which students ar exposed with different work situation designed to give students an opportunity to experience and a chance to apply the theories and computation that they have learned from the school. It also helps the students to acquire relevant knowledge and...
Words: 1526 - Pages: 7
...Chapter 1 THE PROBLEM AND ITS BACKGROUND Introduction Bachelor of Technical Teacher Education (BTTE) is a four-year ladderized degree program that provides students with the knowledge and skills to teach technical-vocational courses like Automotive, Electrical, Civil and Drafting Technology, Food and Service Management and many more. Ladderized Education is a new system of education in the Philippines that allows learners to progress between Technical Vocational Education and Training (TVET) and College, and vice-versa. It prepares teachers in technical-vocational education (TVET) and higher education institutions who are equipped not only with strong theoretical understanding of teaching and technology but also with exposure to industry. Since this course is a new course in the country, only few colleges and universities offer the BTTE course. One of the colleges that offers this is the Libon Community College. The specializations the institution was offering are Automotive Technology, Electrical Technology and Food Service Management. It is offered in the community to meet the needs of the new K to 12 based curriculum specifically the need for teachers. Generally, the program’s curriculum is filled with education subjects thus graduates of this program are allowed to take the Licensure Examination for Teachers (LET). Once graduates of the BTTE program pass the LET they can teach in academic institutions specifically in elementary, secondary and collegiate levels. Graduates...
Words: 1914 - Pages: 8
...Labor Laws and Unions Matthew Carr University of Phoenix HRM/531 The organization in which I am familiar that is unionized is Millennium Inorganic Chemicals, a Cristal Company located in Ashtabula, Ohio. The company is a chemical manufacturing company and the second largest producer of titanium dioxide products in the world. The company is an international company with the plant one Ashtabula manufacturing facility being unionized. The legal issues and obstacles that this organization could encounter would be violation of EPA guidelines and procedures. In this particular organization the company could encounter Environmental problems that could elevate into fines or legal issues if not properly maintained. The company could also encounter safety and workman’s compensation claims for injuries and accidents that may occur on the facility. The company, being responsible for their employees, are responsible for the upkeep of the company and its equipment, without maintaining the facility and its equipment the company could face legal issues due to accidents or violation of employment laws and worker’s rights. The company could face legal action if preventing or interfering with a union. The federal laws that would be broken because of these potential legal issues would be the environmental issues regarding the EPA; this would also closely constitute and go along with state guidelines of the state EPA. When it comes to local laws, the company could be fined or charged with...
Words: 779 - Pages: 4
...combination of aptitude and personality tests online which measure your job-relevant cognitive abilities and personality. Advantages 1. It prevents the hiring a candidate who only has good interview skills. 2. Gives applicants who don’t do to well at interviews or who are just shy to show they can be valuable employee to the company. 3. It allows the employee to have a clear overall picture of the candidates, through psychometric testing the employer is able to identify the candidates personality, how they perform under pressure, do they work well in a team or individuality and many more. 4. Psychometric testing allows school leavers and any candidates who didn’t too well at school get a profitable job. Throughout the test the employees will be able to see how they will benefit in their company and provide them with the appropriate training. Disadvantages 1. Employees may be at risk of being discriminative towards people from different cultures (don’t speak English), also people who have sight...
Words: 1808 - Pages: 8
