Project: Operations Description of NCR Corporation

Introduction
NCR Corporation is a global technology company leading how the world connects, interacts and transacts with business. NCR’s assisted- and self-service solutions and comprehensive support services address the needs of retail, financial, travel, healthcare, hospitality, entertainment, gaming and public sector organizations in more than 100 countries.
NCR has a rich history providing high-quality, innovative solutions that meet customers’ needs in an ever-changing market-place for 125 years. But a great company is more than the product it sells. I believe a great company is focused on long-term and sustainable growth, placing just as much emphasis on growing its product line as it does on growing its employees and the communities it serves.NCR is headquartered in Duluth, Georgia.
It is a place where people want to come to work because they are continuously invigorated by new ideas and are engaged in improving how to do business. It is a place that recognizes its profound responsibility to the communities where it does business, striving to help those communities thrive by supporting local institutions and employing people who make volunteer work a priority. It is an organization that sees environmental stewardship not as the latest new trend, but as a critical issue in sustaining the future- ensuring our natural resources are protected and preserved. NCR expecting business partners throughout their supply chain to embrace the same principles the organization, share. Because being a responsible for corporate citizen is born from both the actions being taken as individuals and together as an organization. Though these are not new ideas at NCR, they want to renew the focus by capturing the imagination, creativity and good sense to help promote these key areas: Employees, Community, Environment and Supply Chain.

Products and Services

ATMs and Financial Terminals
Takes you from cash dispense to cash recycling to the most scalable and flexible multi-function solutions available in the market today.
Self-Service Kiosks
Transactions at self-service kiosks are exploding. NCR is number one in the world in ATMs, retail self-checkout and airline and healthcare self check-in.
Point-of-Sale Solutions
Count on NCR point-of-sale (POS) solutions to take your customer interactions to the next level while increasing productivity.
Check and Document Imaging
Scanners and transports that cover the spectrum of item volumes, from "tabletop" units that capture images at the point of acceptance to high volume systems that process millions of items every day.
Software
Software for assisted- and self-service solutions for retail, financial, food service, travel, healthcare and other industries.
Services
NCR offers a complete portfolio of services to help you design, deploy, support and manage your technology solutions
Printer Consumables
Business consumables for all print technologies and related services to complement NCR's solutions for retail, financial and other industries.
Ecommerce Solutions
A single solution for personalized multi-channel messaging. Reach the customers you want, how they want to be reached.
|Across the globe, NCR actively manages |Who are the global category leaders |
|more than |that count on NCR Services? |
|30,000 ATMs |19 of the top 20 banks |
|200,000 retail devices |17 of the top 20 retailers |
|100,000 network devices |7 of the top 10 telecoms |
|235,000 EPOS devices |5 of the top 6 airlines |

Table 1

Environment

NCR operates with a continuous commitment to ensure the ongoing protection of the environment. We strive to minimize the environmental footprint of our operations and products, while also delivering innovative technologies and solutions designed to help businesses and consumers reduce their own environmental footprint.

Goals:

The following goals have been established to continuously improve NCR’s environmental performance and reduce our environmental footprint: • Reduce waste generated from NCR facilities, operations and products. • Reduce direct and indirect greenhouse gas emissions related to NCR facilities and operations. • Increase energy efficiency of NCR products and services. • Increase end-of-life recycling of NCR products and service parts.

Key Performance Indicators:

Beginning in 2010, NCR’s environmental performance will be monitored using the following Key Performance Indicators: • Total weight of waste by type and disposal method. • Direct and indirect energy consumption by primary energy source. • Energy saved due to conservation and efficiency improvements. • Initiatives to provide energy-efficient or renewable energy based products and services, and reductions in energy requirements as a result of these initiatives. • Initiatives to reduce indirect energy consumption and reductions achieved. • Total direct and indirect greenhouse gas emissions by weight. • Initiatives to reduce greenhouse gas emissions and reductions achieved. • Initiatives to mitigate environmental impacts of products and services, and extent of impact mitigation. • Packaging materials used by weight or volume. • Percentage of product sold and their packaging materials that are reclaimed by category.

Supply chain
NCR is committed to working with suppliers who comply with all applicable laws and regulations and embrace the highest standards of ethical behavior. We will work for positive environmental, social and ethical impacts in our supply chain, treating suppliers with fairness and respect, and valuing their diversity. We will work with suppliers in innovative ways that create added value for our customers.

Goals:
We have established the following goals to continuously improve NCR’s responsible supply chain management performance: • Develop and communicate a Supplier Code of Conduct to all NCR first-tier suppliers. • Implement a supplier screening program based on the NCR Supplier Code of Conduct requirements. Key Performance Indicators:
Beginning in 2010, NCR’s supply chain responsibility performance will be monitored using the following Key Performance Indicators: • Percentage (%) of first-tier suppliers receiving the NCR Supplier Code of Conduct. • Percentage (%) of first-tier suppliers screened against the NCR Supplier Code of Conduct requirements

Community
NCR is committed to supporting the economic, cultural, social and educational well-being of communities where the company has a significant presence, by investing in innovative programs, approaches and solutions in the civic, arts, education, and health and human services areas and developing products and solutions that provide benefit to communities at large. Goals:
The following goals have been established to continuously improve NCR’s performance in the area of community support: • Support community investment through the NCR Foundation. • Promote innovative application of self service solutions to social development initiatives. • Promote employee volunteerism and community engagement.

Key Performance Indicators:

Beginning in 2010, NCR’s community support and engagement will be monitored using the following Key Performance Indicators: • Company donations and other community investments. • Commercial, in kind, or pro bono engagement, including in kind contributions of hardware and/or professional services. • Employee giving and volunteerism.

Employees
NCR strives to provide a positive and engaging work environment, tools and rewards that support success for our people around the world. We are committed to diversity and inclusion, upholding recognized human rights and labor standards, providing safe and healthy working conditions, and providing employee development opportunities.

Goals:

The following goals have been established to improve our workplace environment: • Develop and communicate NCR’s diversity strategy to employees. • Design and implement a global employee engagement survey. • Increase use of NCRU Online. • Develop and communicate policies on human rights to managers.

Key Performance Indicators:

Beginning in 2010, NCR’s workplace environment will be monitored using the following Key Performance Indicators: • Composition of governance bodies and breakdown of employees per category according to gender, age group, minority group membership, and other indicators of diversity. • Total workforce by employment type, employment contract, and region. • Total number and rate of employee turnover by age group, gender, and region. • Average hours of training per year per employee. • Percentage (%) of employees completing the annual Code of Conduct training.

International Association of Outsourcing Professionals ®Gartner, Inc

NCR – A Recognized Leader in Support Services

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Table 2

Table 3

Conclusion
NCR is looking for the suggestions on how they can improve, whether it’s a simple way to reduce waste or a creative new program to work with the local communities. NCR will make key metrics available to measure the progress. • NCR Vision Leading how the world connects, interacts and transacts with business • NCR Mission Provide our customers with the next generation of productivity gains and customer experience innovation through our deep knowledge of the changing global consumer and technology • NCR Tagline Experience a new world of interaction • NCR Brand Positioning Statement NCR is leading the way to the next generation of customer interactions. We enable businesses to better serve their customers how, when and where they choose across point of service, mobile and online channels.

Reference 1. http://www.ncr.com/ 2. http://www.gartner.com/technology/home.jsp 3. http://www.google.com 4. http://www.wikipedia.org/

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