...models, SERVQUAL and Groonroos and the article limits itself to these two service quality models and their individually limited appllication areas. The article argues that customer satisfaction is influenced by a variety of quality subjects, these include functionalty, technical, company image and service quality, and it seeks to find the effect from the aforementioned service quality models. Author: J. Will M. Bertrand and Jan C. Fresco Title: Modelling and Simulation, Operations management research methodoligies using quantitative modeling Journal: International Journal of Operations & Production Management, Vol. 22, No. 2, 2002, pp. 241-264 The research question in this article can be as such: “How can quantitative modeling research further the understanding of operations management?”. The article, thus, focuses on research methodology related to operations management and it comes up with guidelines for how to conducting quantitative model-based research in operations management. Regarding...
Words: 2310 - Pages: 10
...Journal of Studies on Manufacturing (Vol.1-2010/Iss.1) Jain et al. / Supply Chain Management: Literature Review and Some Issues / pp. 11-25 Supply Chain Management: Literature Review and Some Issues Jinesh Jain*, G. S. Dangayach*, G. Agarwal*, Soumya Banerjee** *Department of Mechanical Engineering, Malaviya National Institute Technology, Jaipur(India) Email: jineshjain1234@rediffmail.com, dangayach@ gmail.com, agarwal.drg@gmail.com **Department of Computer Science & Engineering, Birla Institute of Technology, Mesra (Ranchi) Email: soumyabanerjee@bitmesra.ac.in Submitted: 10/12/2009 Accepted: 31/01/2010 Appeared: 16/01/2010 ©HyperSciences.Publisher Abstract: Supply chain Management has assumed a significant role in firm's performance and has attracted serious research attention over the last few years. A literature review reveals a considerable spurt in research in theory and practice of SCM. Combining and informing on features of Supply Management and distribution Management. This integration has resulted in the concept of extended enterprise and the supply chain is now manifest as the collaborative supply chain across intercompany borders to maximize the value across the entire supply chain. A large number of research papers have been published in various journals in last two decades. In this paper an attempt is made to review the status of literature on Supply Chain Management. A literature classification scheme is proposed. A total of 588 articles from 13 refereed...
Words: 10460 - Pages: 42
...International Journal of Production Research Vol. 48, No. 17, 1 September 2010, 5137–5155 Supply chain performance measurement: a literature review Goknur Arzu Akyuz* and Turan Erman Erkan Department of Industrial Engineering, Atilim University, Kizilcasar Mahallesi, 06836 Incek Go¨lbasi, Ankara, Turkey (Received 19 February 2009; final version received 2 June 2009) This paper is intended to provide a critical literature review on supply chain performance measurement. The study aims at revealing the basic research methodologies/approaches followed, problem areas and requirements for the performance management of the new supply chain era. The review study covers articles coming from major journals related with the topic, including a taxonomy study and detailed investigation as to the methodologies, approaches and findings of these works. The methodology followed during the conduct of this research includes starting with a broad base of articles lying at the intersection of supply chain, information technology (IT), performance measurement and business process management topics and then screening the list to have a focus on supply chain performance measurement. Findings reveal that performance measurement in the new supply era is still an open area of research. Further need of research is identified regarding framework development, empirical cross-industry research and adoption of performance measurement systems for the requirements of the new era, to include...
Words: 7390 - Pages: 30
...SUSTAINABILITY SUSTAINABILITY Role of reverse logistics and closed-loop supply chain in sustainability Implementation Manufacturing Strategy | AbstractIn this interim report, motive for doing this topic has been discussed and further, the methodology which will be used to reach the conclusion is also been mentioned. Finally, expected takeaway are also been highlighted. Kuldeep Jain - 1401083 Term Paper – Interim Report | Role of reverse logistics and closed-loop supply chain in sustainability Implementation Manufacturing Strategy | AbstractIn this interim report, motive for doing this topic has been discussed and further, the methodology which will be used to reach the conclusion is also been mentioned. Finally, expected takeaway are also been highlighted. Kuldeep Jain - 1401083 Term Paper – Interim Report | Contents Objective 1 Why this topic? 2 Introduction 2 Methodology & Scope 3 Literature review 3 Expected Takeaway(s) 4 References 5 Objective The objective of this term paper is to understand the role of reverse logistics and closed loop supply chain in sustainability implementation by means of literature study and secondary research. Why this topic? In today’s cut throat competition, organizations are focusing more on customer satisfaction to remain competitive in the market. It is very important to look at reverse logistics as a new strategy rather than expenses. Today, organizations are investing more in developing there reverse...
Words: 998 - Pages: 4
...A CONCEPTUAL VALUE CHAIN MODEL FOR ORIGIN ENERGY 13 Table of Contents EXECUTIVE SUMMARY _____________________________________________________________ c 1 Introduction __________________________________________________________________ 1 2 Background __________________________________________________________________ 2 2.1 Background of Origin Energy ___________________________________________________ 2 3 Literature Review________________________________________________________________ 3 3.1 Supply Chain Management _____________________________________________________ 3 3.2 Quality Improvement Models and Gap Analysis ____________________________________ 4 3.3 Lean and Six Sigma Technology ________________________________________________ 5 4 Discussion & Analysis ____________________________________________________________ 6 4.1 Supply Chain of Origin Energy _________________________________________________ 6 4.2 SWOT Analysis for Origin Energy _______________________________________________ 7 4.3 Supply Chain Operations Reference (SCOR) Model _________________________________ 9 4.4 Conceptual Improvement Model for Supply Chain Management ______________________ 12 4.4.1 Introduction ____________________________________________________________ 12 4.2.2 Assumptions: ___________________________________________________________ 13 4.3.3 Supply Chain Conceptual Improvement Model (SCCIM) _________________________ 13 4.2.4 Key Benefits of the model _________________________________________________...
Words: 6785 - Pages: 28
...FACTORS INFLUENCING THE SUSTAINABILITY OF SUPPLY CHAIN 1. RESEARCH AREA The importance of operations logistics and supply chain management has shown a tremendous growth in the past decade. One main area which remains underestimated and not taken care of by supply chain practitioners is sustainability management. The practice of sustainable supply chain management (SSCM) is still untouched by many organizations and not fully understood by many practicing companies. So this led to increasing amount of research in this area of supply chain management. (Seuring & Muller, 2008) This paper aims to address the research questions which can able to explain the major factors influencing the sustainable process of supply chain management. On the sustainable side, it involves addressing environmental, ethical, social, economic problems. So the purpose of this paper is to give a proposed approach to effective SSCM. (Faisal, 2010) 2. RESEARCH PROBLEM Acquiring and maintaining sustainability in supply chain management has become the key problem in supply chain practices. SSCM has gained more interest by the companies and also by the researchers. (Colicchia et al, 2011) The more vital process involved is quantifying the sustainability. On considering quantifying, the key issue is considering system boundaries, i.e. analyzing the single organizational operations or the entire supply process as a whole, or considering the direct impact from internal environment or the direct impact...
Words: 1865 - Pages: 8
...THE IMPACT OF SUPPLY CHAIN MANAGEMENT ON GOVERNMENT INSTITUTIONS A Research Dissertation by GEORGE FREDERICK JACOBSON STUDENT NO. 94032512 B. TECH: PURCHASING MANAGEMENT Submitted in partial fulfilment of the requirements for the degree MBA in the Business School Faculty of Management Sciences TSHWANE UNIVERSITY OF TECHNOLOGY Supervisor: Prof. J A Watkins Pretoria 4 June 2007 PUBLICATION OF DISSERTATION The attention of the reader is specifically drawn to the fact that the national Government departments, who sanctioned this research study, specifically requested that the work should not be published due to the sensitivity of ongoing remedial actions. DECLARATION OF COPYRIGHT I hereby declare that this dissertation submitted for the degree (Magister Technologia) at the Tshwane University of Technology, is my own original unaided work and has not previously been submitted to any other institution or higher education. I further declare that all sources cited are cited or quoted are indicated or acknowledged by means of a comprehensive list of references. G.F. JACOBSON Copyright© Tshwane University of Technology (2007) i DEDICATION This study is dedicated to my family and friends for their love and support through this process allowing me to grow as a person. ii ACKNOWLEDGEMENTS I would like to express my sincere gratitude and appreciation to the following: My Lord and Saviour, Jesus Christ for His continued blessings...
Words: 23698 - Pages: 95
...Definition: Supply Chain Management is the discipline related to the management of the planning, manufacturing and operations necessary to bring a product to the market place, from the sourcing of materials through to the delivery of the completed product. The deciding factor in the success or failure of any given product is in the efficiency with which it can be brought to the market place. If the revenue derived from the sale of a product does not create a required profit margin over the cost of its production then that product is doomed to failure, and the health of the enterprise that manufactures the product will suffer. supply chain management softwareWith that in mind it is clear that the most important factor in the life cycle of a product is the budget and time frame within which it is manufactured. The discipline of supply chain management and the ranges of software used to control it have been developed in order to make this cycle more efficient and cost effective. The field is led by the Council of Supply Chain Management Professionals (CSCMP) Aspects of Supply Chain Management Supply chain management is a complex field encompassing every process involved in manufacturing a product. Supply chain management software assists enterprises in controlling streamlining the process through several logistical areas. Customer Service Management: Customer relations provide information to the manufacturer on the level of demand for the product, and also provide feedbackto...
Words: 4202 - Pages: 17
... | |Course: |Msc Purchasing & Supply Chain Management | |Module: |BSM577 - Research Methods | |Assignment and Title: |Implementing E-procurement in Indian organisation : surveys of SMEs | |Date: |7/1/13 | |For the attention of: |Dr Elizabeth Tait | WORD COUNT: ABSTRACT: This report was undertaken for the commitment of future research in dissertation. E-commerce is gaining a lot more attention in current global market. E-commerce models such as B2B, B2C, B2E and B2G has been successful due to many implementation and adoption of standardized process tools like EDI, shipping, tracking, payment and delivery among the suppliers around the globe through a strong supply network. The most vital element of B2B model is the E-procurement. E-procurement is the process for acquiring resources, goods, materials and components electronically through its performance metric tools and design in the supply chain network. How purchasing has always been the criteria in a business operation so is the E-procurement in current...
Words: 4257 - Pages: 18
...more difficult, manufacturing complexity upsurges, and after-sales support gets more challenging. Mass customization is a manufacturing process that combines the flexibility of customised product variety, along with the low cost leadership of economies of scale. 2. BACKGROUND OF STUDY To the problems thrown by mass customisation, many solutions exist. One solution that pioneering firms have utilised is the influence of product and process designing. This is rendered possible by incorporating design in their supply chain operations, to seek control over product variety expansion. Design has always been viewed as a central driver of manufacturing costs. As high as eighty percent of the manufacturing cost is decided by the design, or the process through which the product is to be developed. Therefore, design can be leveraged to solve the problem of mass customization (Martin M., W. Hausman, K. Ishii, 1998). By cautiously designing the manufacturing and supply chain processes and the product structure, firms can postpone the point in which the finishing nature of the merchandise is to be determined, thereby increasing the flexibility to tackle varying demands for the multiple products. This...
Words: 2024 - Pages: 9
...is a manufacturing process that combines the flexibility of customised product variety, along with the low cost leadership of economies of scale. 2. BACKGROUND OF STUDY To the problems thrown by mass customisation, many solutions exist. One solution that pioneering firms have utilised is the influence of product and process designing. This is rendered possible by incorporating design in their supply chain operations, to seek control over product variety expansion. Design has always been viewed as a central driver of manufacturing costs. As high as eighty percent of the manufacturing cost is decided by the design, or the process through which the product is to be developed. Therefore, design can be leveraged to solve the problem of mass customization (Martin M., W. Hausman, K. Ishii, 1998). By cautiously designing the manufacturing and supply chain processes and the product structure, firms can postpone the point in which the finishing nature of the merchandise is to be determined, thereby increasing the flexibility to tackle varying demands for the multiple products. This methodology is termed as...
Words: 2024 - Pages: 9
...International Journal of Business and Social Science Vol. 2 No. 17 www.ijbssnet.com A STUDY OF SUPPLY CHAIN MANAGEMENT PRACTICES: AN EMPIRICAL INVESTIGATION ON CONSUMER GOODS INDUSTRY IN MALAYSIA. Dr.Inda Sukati Prof. Dr. Abu Bakar Abdul Hamid Assoc. Prof. Dr. Rohaizat Baharun Dr. Huam Hon Tat Faculty of Management and Human Resource Development Universiti Teknologi Malaysia E-mail: indasukati@utm.my Fazila Said Malaysia Nuclear Agency Malaysia ABSTRACT The purpose of this research is to present the relationship between supply chain management (SCM) practices and supply chain responsiveness (SCR), and investigates its relationship with competitive advantage (CA). The data collection instrument used was a questionnaire which was administrated to a total sample of 200 managers. The response rate was 70% while 60% was usable questionnaires. Sample selection was based on convenience sampling. The analyses involved statistical methods such as reliability and validity tests and multiple regressions. The results indicated that SCM practices are related to SCR. The result also suggested that SCR is related to CA. 1. Introduction In today’s competitive business there is an increased focus on delivering value to the customer. The focus on attention of most of businesses is providing products and services that are more valuable compared to its competitors. Concurrent to the focus on customer value, the marketplace in which businesses operate today is widely...
Words: 3835 - Pages: 16
...1. Introduction In recent years, a growing amount of research, much of which is still preliminary, has been dedicated to investigating maturity models development for the strategic management of supply chains (Chan and Qi, 2003; Gunasekaran et al., 2001; Coyle et al., 2003). The concept of process maturity derives from the understanding that processes have life cycles or developmental stages that can be clearly defined, managed, measured and controlled throughout time. A higher level of maturity, in any business process, results in: (1) better control of the results; (2) more accurate forecast of goals, costs and performance; (3) higher effectiveness in reaching defined goals and the management ability to propose new and higher targets for performance (Lockamy and McCormack, 2004; Poirier and Quinn, 2004; McCormack et al., 2008). In order to meet the performance levels desired by customers in terms of quantitative and qualitative flexibility of service in demand fulfillment, deadlines consistency and reduction of lead times related to fulfilling orders, firms have developed repertoires of abilities and knowledge that are used in their organizational process (Day, 1994 apud Lockamy and McCormack, 2004; Trkman, 2010). In two past decades, management of supply chain processes has evolved, also because of these new demands, from a departmental perspective, extremely functional and vertical, to an organic arrangement of integrated processes, horizontal and definitely...
Words: 1518 - Pages: 7
...Proposal E-Business in Supply Chain Management Submitted by: Atif Rasheed Instructor Name: Qazi subhan Bahria University Islamabad Campus Department of management Science (Graduate Studies) Title: E-Business in Supply Chain Management Short Statement of Problem: The web is having a significant impact on how firms interact with each other and their customers. Past stumbling blocks for supply chain integration such as high transaction costs between partners, poor information availability, and the challenges of managing complex interfaces between functional organizations are all dissolving on the web. how the web is changing supply chain management It specifically explores the role of e-procurement as an example of how e-business concepts have been applied to one key SCM activity, namely purchasing and procurement. Significance: Nothing has rocked the young field of supply chain management like the emergence of the Internet. While the management of information flows have always been a key aspect of supply chain management, the rapid growth of web-based information transfer between companies, their suppliers, and their customers has decidedly increased the importance of information management in creating effective supply chains. In the past ten years, e-business, as an overarching business concept, has received increasing attention from academics and practitioners alike. The term ‘e-business’ was introduced by IBM in 1997....
Words: 823 - Pages: 4
...Review of Research Paper Exploring reverse supply chain management practices in Turkey CIA - 1 Authors - Ismail Erol; Meltem Nurtanis Velioglu; Funda Sivrikaya Serifoglu; Büyüközkan, Gülçin; Aras, Necati; Çakar, Nigar Demircan; Aybek Korugan Title of the Paper - Exploring reverse supply chain management practices in Turkey Journal link -- http://search.proquest.com/docview/216861295?accountid=38885 Copyright: Copyright Emerald Group Publishing Limited 2010 Name – Dilip.K.Singh Register Number – 1421212 Section - K The Research article is an effort by the researchers in order to find out the reverse supply chain management initiatives in certain Turkish industries like automotive, white goods, electric/electronics, and furniture industries. This research paper begins with a small abstract then a brief introduction trying to explain...
Words: 932 - Pages: 4
