Premium Essay

Study on Sap Training Satisfaction of the Students

In: Business and Management

Submitted By gagietejero
Words 8954
Pages 36
-------------------------------------------------

Study on SAP Training Satisfaction of the Students
-------------------------------------------------

A Research Paper
Presented to

The General Education and Accountancy Department

In Partial Fulfillment of the Requirements for the Course in Research

Submitted by:
Ronel
Katrina Kishia Marie
Nyalyn
Reymund Elmer
Rennaly Ruby Angelica Mae Anne

TABLE OF CONTENTS

Title Page 1
Acknowledgment 2
Chapter I Introduction 4-7 Background of the study 8 Framework of the Study 9-11 Statement of the Problem 11-12 Significance 13 Scope and Delimitation 14 Definition of Terms 15
Chapter II Review of Related Literature 17-21
Chapter III Methodology 22-24
Chapter IV Presentation, Interpretation and Analysis of Data 25-32
Chapter V Summary of Findings, Conclusions and Recommendations 33-36
References 37-38
Appendices
Appendix 1 Schedule of Expenses 39 Appendix 2 Letter of Approval 40-41 Appendix 3 Letter to Respondents 42 Appendix 4 Questionnaire 43-46
Curriculum Vitae 47-55 CHAPTER I
Problem and Its Background
INTRODUCTION

Companies nowadays use systems that would help them streamline operations and improve their customers’ experience to enhance their competitive position and drive growth. By which the SAP or Systems, Applications, and Products in Data Processing, a leading software company that makes enterprise software that would help manage business operations and customer relations. SAP or Systems, Applications, and Products in Data Processing was founded in 1972, SAP is the recognized leader in providing collaborative business solutions for all types of industries and for every major market. Headquartered in

Similar Documents

Premium Essay

Brand Awareness of Hcl

...LOVELY PROFESSIONAL UNIVERSITY DEPARTMENT OF MANAGEMENT Report on Summer Training BRAND AWARENESS OF HCL LEARNING - CDC (Career Development Centre) -A Study in Chandigarh- Submitted to Lovely Professional University In partial fulfilment of the Requirements for the award of Degree of Master of Business Administration Submitted by: Gaurav Sharma University Registration No. 3450070065 DEPARTMENT OF MANAGEMENT LOVELY PROFESSIONAL UNIVERSITY JALANDHAR-NEW DELHI GT ROAD PHAGWARA PUNJAB Acknowledgment This project was result of my life’s best efforts till now and ultimate industry and corporate world experience. However, it would not have been possible without the kind support and help of many individuals and organizations. I would like to extend my sincere thanks to all of them. I wish to express my sincere gratitude to my Training Coordinator, Mr. Ashwani Panesar and my Mentor and project guide for Summer Training, Ms. Mandakini, Lecturer in Management Department of Lovely Professional University, for providing me an opportunity to do my Six week Summer Training Project on “BRAND AWARENESS OF HCL LEARNING-CDC” in “HCL Infosystems Ltd., PHASE-8, MOHALI.” I am highly indebted to my project guide in HCL Infosystems Ltd, Mr.Tarun Kumar, Business manager-North, HCL Infosystems Ltd. for their guidance and constant supervision as well as for providing necessary information regarding the project & also for their support in completing...

Words: 3212 - Pages: 13

Premium Essay

Usability Evaluation of a Medium-Sized Erp System in Higher Education

...scholtz@nmmu.ac.za andre.calitz@nmmu.ac.za charmain.cilliers@nmmu.ac.za Abstract: The critical importance of Enterprise Resource Planning (ERP) systems in modern business has created a demand for ERP consultants with the appropriate competencies to implement, maintain and support these systems. Education and training programmes have been implemented in order to provide ERP specialists and graduates with the required industry relevant ERP competencies. The majority of these education and training programmes utilise large ERP systems for instructional purposes, however users of these systems encounter usability issues whilst learning to use the systems. The use of medium-sized ERP systems has been proposed for educational purposes as they are less complex and easier to learn than large ERP systems. Empirical studies on the usability of ERP systems, particularly for medium-sized ERP systems are limited. This paper reports on empirical research on the usability evaluation of a medium-sized ERP system. The study identified three categories of criteria and 10 criteria which can be used for usability evaluations of medium-sized ERP systems. The criteria were used in a case study to evaluate the usability of a medium-sized ERP system and to obtain qualitative feedback on the usability of the system. The most frequently reported positive usability features of the ERP system were the tree-structure of the menus and the grouping of logically related items. Negative features which were reported...

Words: 8694 - Pages: 35

Free Essay

My Dos

...Impact of Social Media use on Academic Performance among university students: A Pilot Study Waleed Mugahed Al-Rahmi1 Mohd Shahizan Othman2 e-mail: abumunir82@yahoo.com e-mail: shahizan@utm.my Author(s) Contact Details: 1,2 Faculty of Computing, Universiti Teknologi Malaysia, 81310 Skudai, Johor, Malaysia Abstract — There is no doubt that Social media has gained wider acceptability and usability and is also becoming probably the most important communication tools among students especially at the higher level of educational pursuit. As much as social media is viewed as having bridged the gap in communication that existed. Within the social media Facebook, Twitter and others are now gaining more and more patronage. These websites and social forums are way of communicating directly with other people socially. Social media has the potentials of influencing decision-making in a very short time regardless of the distance. On the bases of its influence, benefits and demerits this study is carried out in order to highlight the potentials of social media in the academic setting by collaborative learning and improve the students' academic performance. The results show that collaborative learning positively and significantly with interactive with peers, interactive with teachers and engagement which impact the students’ academic performance. Keywords –social media usage, collaborative learning, higher education and students’ academic performance. 1. INTRODUCTION The social media has become...

Words: 6007 - Pages: 25

Premium Essay

Xlri Brochure

...manner as to equip the future managers of tomorrow with learning, competencies and skills that can significantly contribute to the growth of the organization. XLRI has always been proudly associated with academic excellence, personal values and social concern. It has been the crucible of leadership training for over 60 years and its banner is held high by a fine breed of alumni who serve as “change agents” thereby adding a new dimension to their corporate role. This integral and value based formation will greatly assist our students to be innovative, competent and creative leaders. They are groomed in a manner as to serve as agents of continuous improvement and change. It was in 1997 that XLRI recognized an unfulfilled need for formal management training at middle and senior levels of corporate strata. The result of that thought process was the General Management Programme, which has ever since, transformed several industry professionals into veritable leaders who reflect the standards and values of XLRI at various organizations. Recognized by AICTE, the programme places emphasis on stringent admission procedures for selecting the students who are then exposed to a rigorous training regimen which leads them along a journey of rediscovery. Focused academics, structured pedagogical approaches, competition and program rigor, constantly provide the opportunity to assess and reform one’s own abilities. Through these phases, emerge a competent group of leaders ready to take on the challenges...

Words: 25500 - Pages: 102

Premium Essay

Business

...PRESENTED BY: KEYUR. P. DESAI BBA SECOND YEAR: HIGHER NATIONAL DIPLOMA STUDENT ID NO: 10312 Unit Title: Managing Business Activities to Achieve Results | Unit Code: 15 | Date Issued:20th Oct 2011 | Assignment Brief - General Student Name: Keyur Desai | Student ID10312 | Date Received | Lecturer Name: Ms Priya Chowdhury | Internal Verifier Name: | Rules and regulations: Plagiarism is presenting somebody else’s work as your own. It includes: copying information directly from the Web or books without referencing the material; submitting joint coursework as an individual effort; copying another student’s coursework; stealing coursework from another student and submitting it as your own work. Suspected plagiarism will be investigated and if found to have occurred will be dealt with according to the procedures set down by the College. Please see your student handbook for further details of what is / isn’t plagiarism. | Coursework Regulations   1 You are required to submit your coursework on-line through online e-learning system http://stponline.org.uk. Detailed information about this is available in the student handbook submission. 2 Details of submission procedures and penalty fees can be obtained from Academic Administration or the general student handbook. 3 Late coursework will be accepted by Academic Admin Office and marked according to the guidelines given in your Student Handbook for this year. 4 If you need an extension (even for one day)...

Words: 11861 - Pages: 48

Premium Essay

Impact of Erp in Accounting System

...Resource Planning (ERP) in Accounting Systems: A Case Study 1 1,2 Kgomotso Matengu, 2Dr. B.N. Swami Faculty of Business, University of Botswana, Gaborone, Botswana Abstract ERP assists with centralized data bases, quick access to information and easy management of data in terms of backing up of data and restoration of data as required by the organization. The main aim of this paper is to locate the impact of ERP and its implementation in accounting practices. The allied objectives of this research are to locate the problems and prospects of ERP taking the local bank as a case study. The users of ERP have good faith in the programme having taken into account of the programme’s reliability, accuracy and response to time. The main worry is the limitation of budget where the implementation of the programme requires heavy budget for hard and soft ware and training the personal for sending the staff for exposure in ERP. Keywords ERP, Functions, benefits, problems & prospects) I. Background Information Companies are slowly moving from individual system modules to more integrated systems. This has on one hand provided lots of opportunities and cost savings and on the other hand created few challenges and complications for the management at different levels in an organization. It is estimated that between 1.5 and 6.0 percent of annual revenues are spent on ERP implementation [18]. The top five ERP vendors, SAP, Oracle Corporation, PeopleSoft, Inc. (now Oracle...

Words: 6377 - Pages: 26

Premium Essay

Strtgc Hrm

...be a source of competitive advantage to an enterprise? Illustrate your view by reference to relevant literature and case studies drawn from GSN406 course materials. “The most powerful of the strategic configurations of power remains people... you must work on developing an organizational espirit de corp that aligns the hearts and minds of your staff with the aims of the business”. (Boar 1997, p. 196) Acronyms used in this paper: HR Human resources HRM Human Resources Management SCA Sustainable Competitive Advantage SHRM Strategic Human Resources Management Student: Jason D Bingham Student no.: Unit: GSN406 HR Management Issues Assessment: 1 (15% weighting) Word limit (( 1000) 1047 (excl. list of references etc.) Lecturer: Due date: Friday 25 May 2001 Table of contents 1.0 Introduction 1 2.0 Definitions 1 2.1 Human Resource Management 1 2.2 Strategic management 1 2.3 Competitive advantage 1 3.0 Strategic approaches to HRM 1 4.0 How SHRM can provide competitive advantage 2 5.0 Validation of SHRM: Case studies of successful firms 3 5.1 SAP (Australia) 3 5.2 Delta Airlines (USA) 3 5.3 Pepsi-Cola International 3 5.4 Apple Computer (USA, Europe...

Words: 1663 - Pages: 7

Premium Essay

Mba Syllabus

...SRM UNIVERSITY (Under section 3 of UGC Act, 1956) FACULTY OF MANAGEMENT SCHOOL OF MANAGEMENT MBA FULL TIME CURRICULUM AND SYLLABUS - 2013-14 1 Code MB 13101 MB 13102 MB 13103 MB 13104 MB 13105 MB 13106 SRM University MBA - Revised Curriculum - 2013-14 Semester –I Thinking and Communication Skills (Practical) Accounting for Decision Making Philosophy for Management Economics for Managers Managerial Statistics Managerial Skills (Practical) Semester-II Financial Management Management Information System Marketing Human Resource Management Production And Operation Management Legal Aspects of Business Semester- III Summer Internship (8 weeks)(Practical) Entrepreneurship Strategic Management Business Analytics (Practical) Elective-1 Elective-2 Elective-3 Elective-4 Semester- IV Elective-5 Elective-6 Industrial Elective (Practical) Total Credit L 0 2 3 2 2 0 T 0 4 0 2 4 0 P 4 0 0 0 0 6 C 2 4 3 3 4 3 19 4 3 4 2 4 3 20 2 3 3 2 3 3 3 3 22 3 3 5 11 72 MB 13207 MB 13208 MB 13209 MB 13210 MB 13211 MB 13212 MB 13313 MB 13314 MB 13315 MB 13316 2 2 3 2 3 2 0 2 2 0 2 2 2 2 2 2 0 4 2 2 0 2 2 0 2 2 0 2 2 2 2 2 2 0 0 0 0 0 0 0 4 0 0 4 0 0 0 0 0 0 10 MB 13417 Functional Electives Marketing Finance Systems Human Resource Operations Vertical Electives Pharma Hospitality Enterprise Resource Planning Agriculture Hospital and Health Care Retailing Auto Industry Project Management Media and Communication Banking Financial Service Insurance   2 MB...

Words: 53231 - Pages: 213

Premium Essay

Cis 5511

...CIS 511 Assignment # 1 Integrated Case Study: Bandon Group, Inc. Prof : STEPHEN HUBER Student : Karmon Jeneka Date : July 17, 2014 The Purpose and Scope Of Study: To determine the major initiative that evaluate organization and business management accomplish over time to move the company from the current situation to the development of an integrated information management strategy that will enable the organization to achieve it business objectives. This require investigation within the business and its needs, a good word about the use of SAP along with supported foundation and a comprehensible working model of SAP, configured and with master data. According to Sumner the overall scope or benefit of the study was to assure that IT plans support business plans, to provide a basis for linking IT spending to the business direction, offer context for functional managers and MIS professionals can make determinations, conveys the overall direction of data use and management throughout the business, present closer integration of like systems and networks while decentralizing at the same time technology and operational activities. The offer of guidance in choosing vendors for workstation-based solutions along with network and web-based solutions to problems as well as offering framework for using IT to gain a strategic improvement. Document high-level business direction: The high-level business direction as defined by executive management interviews discovered that...

Words: 1622 - Pages: 7

Premium Essay

Maxis Best Practice

...Introduction An effective Human Resource Management Practice has been shown to enhance company performance by contributing to employee and customer satisfaction, innovation, productivity and development of a favourable reputation in the firm’s community. A best company usually recognize in aspect of having the best practices in its organization. A best practice is a method or technique that has consistently shown results better than others and that is used as a benchmark. It is the process of supporting employees and helps them succeed. In addition, the employee best practice is to make the people feel good about their employers. For better understanding about the company best practice and how it leads to be a market leader in the industry, we have chosen Maxis Berhad, a well established local communications service provider in Malaysia. The objective of the study is to recognize the importance of recruiting, training and retaining good employee company sustainability as well as how the company leads to be a market leader in the industry. In the end, we would propose other new and improvement of best employee practices to our new organization. Company Background Maxis Berhad is a local communications service provider in Malaysia for both individual and business customers. In 1993, the company that was formerly known as Maxis Mobile Sdn.Bhd has obtained license to run a nationwide GSM 900 mobile network, a local fixed network and an international gateway. Then in 1999, the...

Words: 2570 - Pages: 11

Premium Essay

Erp System Research Study

...CHAPTER I INTRODUCTION This Chapter presents the background of the study, statement of the problem, significance of the study and operational definition of terms. Background of the Study An Enterprise Resource Planning (ERP) System has an enormous effect on a business which includes information sharing, business planning and decision making on an enterprise-wide basis, Therefore it allows each department to share information and communicate which greatly benefit for a more productive and effective business flow. ERP is one of the newest Information Technology System which is implemented on all KFC Restaurants around the world which is used to analyze and integrates all of business processes. Enhancing the customer relationship is one of the main features coming under the core objectives of every ERP system, the newest web-based system enables quick generation of inventory, sales and revenue report which is very effective for every QSR Restaurants including KFC. There are various modules in ERP system including Finance, Human Resource Management, Manufacturing, Project Management etc. KFC is a major quick serving restaurant (QSR) with stores located in 109 countries and territories around the world and serves over 12 million customers every day generating nearly $10 billion a year, Founded by Col. Harland Sanders and based in Louisville, Kentucky USA, it is now the world’s most popular chicken restaurant fast food chain specialized in Original Recipe, Hot and Crispy Chicken...

Words: 4927 - Pages: 20

Free Essay

Business Plan- Finance Company

...FINANCIAL SERVICES BUSINESS PLAN 2007 – 2010 C Salter Chief Financial Services Officer Audit Exchequer & Procurement Projects Revenues Development & Supplies Accountancy Service Strategic Technical Venues Accountancy Estates Accountancy Management http://web1.com/finance Issue 1 March 2007 Process Owner: Chief Financial Services Officer Authorisation: Christine Salter Page 1 of 17 FINANCIAL SERVICES BUSINESS PLAN 2007 - 10 Contents 1. Overview of Service 1.1 1.2 1.3 Service Aims Services Provided Resources Summary 2. Contribution to Corporate Plan and Service Context 3. Performance Report 3.1 3.2 3.3 Performance Indicators Customer Focussed Services Achievements Against Corporate and Service Objectives 4. Future Service 4.1 4.2 Programmes, Projects & Improvement Actions Developing Internal and External Communication 5. Aligning Resources 5.1 5.2 5.3 5.4 5.5 Finance & Assets Efficiency People IT Delivered Systems Knowledge 6. Action Plan 6.1 6.2 6.3 Risk Assessment Sustainability & Equality Appraisal Business Continuity Appendices A. B. C. D. E. F. Issue 1 Business Objectives Matrix 2007/10 Business Objectives Update 2006/07 Workforce Planning Template 2007/08 Budget Analysis (i) Sustainability & (ii) Equality Appraisal Matrix Business Continuity Template March 2007 Process Owner: Chief Financial Services Officer Authorisation: Christine Salter ...

Words: 18040 - Pages: 73

Premium Essay

Supply Chain Management

...SUPPLY CHAIN UPPLY HAIN MANAGEMENT ANAGEMENT Report produced for the EC funded project INNOREGIO: dissemination of innovation and knowledge management techniques Sotiris Zigiaris, MSc, BPR engineer by BPR HELLAS SA J ANUARY 2000 1 SUPPLY CHAIN MANAGEMENT Contents 1 Description 1.1 1.1.1 1.1.2 1.1.3 1.1.4 What is the Supply Chain Management (SCM) What is the importance of Supply Chain Management Supply Chain Management Today Supply Chain Management Tomorrow The Supply Chain Management Pipeline 1.2 Objectives of the Supply Chain Management 1.3 Supply Chain principles/ Methodology and Solutions 1.3.1 Supply Chain Principles 1.3.2 Methodology of a Supply Chain Management project-solutions 1.4 Expected results/ benefits 1.4.1 Opportunity areas (examples) 1.4.2 There for the Taking 1.5 Characteristics of firms/ organisations and service providers 2 Application 2.1 Where the technique has been applied 2.1.1 How can Supply Chain Management (SCM) be applied to an organisation? 2.2 2.3 2.4 2.5 Types of firms/ organisations where SCM can be applied Duration and implementation cost of Supply Chain Management Conditions for implementation European organisations supporting the implementation of the method 3 Implementation procedure 3.1 Steps-actions/ phases 3.1.1 Implementing a competitive approach to Warehousing and Distribution 3.2 3.3 Partial techniques and tools included in each...

Words: 12113 - Pages: 49

Premium Essay

Bmw 7 Series

...An investigation into JIT of Menlo Research Paper Word account: 4982 Lecturer: Dr. Shawn Wong Student name: Chen Li Student ID: 11300205 Content 1. Introduction………………………………..3-9 1.1 overview of Menlo and logistics industry………..3-7 1.2 Research Topic, question, objective…………..7-8 1.3 Research Rational/Contribution…………..8-9 2 Research Methodologies………………………..10 2.1 How to conduct paper search……………10 2.2 Research Limitation……………10 3. Presentation and discussion of research find……..11-22 3.1 What is the JIT system in the Menlo? ……………11-13 3.2 How to Menlo use JIT system in the operation? ……………13-17 3.3 What are the key challenges Menlo facing when use the JIT system? ……………17-20 3.4What are the advantages of using the JIT system? ……………20-22 4 Conclusion: ……………23-24 4.1 Summary……………23 4.2 Implication: ……………23-24 4.3 Further research opportunities: ……………24 5.Reference List…………………………….25 1. Introduction: 1.1Overview of the company: Menlo logistics was originally formed in the late 1980s. Its initial plan was to create an organization which offers customer warehouse, inventory and transportation management. On October 26, 1990, Menlo was officially formed and started as third-party logistics (3PL) services provider. The company achieved profitable growth after 1990.( http://www.con-way.com/en/logistics) Menlo...

Words: 5672 - Pages: 23

Premium Essay

Fpt Software

...PROJECT CHARTER 6 1.1. Team ’s Information : 6 1.2. FPT Group information 6 1.2.1. General information 6 1.2.2. Mission 6 1.2.3. Vision 6 1.2.4. FPT distribution 7 1.2.5. Client organization chart 9 Figure 3. FPT Organization chart 9 1.2.6. Leadership 10 1.2.7. Subsidiaries and Associates 10 2. PROJECT PLAN 11 2.1. Project Schedule 11 2.2. PERT chart 13 2.2.1. Preparation 13 2.2.2. Implementation 13 2.2.2.1. Project charter 2.2.2.2 Project Plan 14 2.2.2.2. The values 14 2.2.3. Conclusion 15 2.3. Critical path 15 2.4. Roles of members 16 2.5. Communication plan 16 3. THE VALUE 17 3.1. Stakeholders in Business 17 3.1.1. Employees 17 a. Compensation system 17 b. Training 17 c. Policy for disabled employees 18 3.1.2. Customer 19 a. Education 19 b. FPT Telecom have regular promotions for customers on holidays 19 3.2. Economic value 20 Figure 6. EPS within 5 years 22 3.3. Asset Value 22 3.3.1. Tangible assets 22 3.3.2. Intangible assets 23 3.4. Organization value 24 3.4.1. For efficiency 24 3.4.2. Customer centric 26 3.4.2.1. Quality of products 26 3.4.2.2. Communication 26 3.4.2.3. For optimal communication 26 3.4.3. The informal network 27 3.5. Customer Value 28 3.6. Supplier Value 30 3.6.1. Traditional model 30 3.6.2. Direct model 30 3.6.3. Virtual Integration 30 3.7. Managerial Value 31 3.8. Value of Information Technology 32 3.8.1...

Words: 7744 - Pages: 31