...managed? What positive and negative factors are derived from diversity training? This research paper aims at answering this particular question. In order to do this, the paper will look at the challenges of diversity in the workplace from many different angles. Abstract This paper first explains what diversity really is and the impact it has on today’s workforce. It also explores why diversity needs to be managed in workplaces in the United States. It then discusses the positive and negative impacts of managing diversity (mainly diversity training). This paper identifies some of the major challenges associated with managing diversity. This research paper concluded with some recommendations on how to manage diversity within a workplace. Diversity in the Workforce Changes in the US Workforce Make Diversity an Organizational and Managerial Issue The United States has historically been a land of the immigrants; it continues to be the same today. People from al around the world come to settle in the US. United States has people from ever ethnic backgrounds, whether those people are in the majority or minority. The diversity of America does not only encompass different races of people, but many other aspects which differentiate people from each other. Diversity can refer to people who practice different religions or none at all. It can refer to people who have different sexual orientations, straight, gay, or bisexual. It also refers to people with different disabilities...
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...COMM 330 Final Review • Stereotype - a set of beliefs (cognitive) - can be positive / negative • Prejudice - an attitude (affect) - can be positive / negative — is stored in the mind — i love Mexican food (prejudice) • Discrimination - a type of behavior - can be positive / negative — is the act/ behavior • Traditional relationship among the three stereotypes —> prejudice —> discrimination • Discrimination is communicative — is prejudice, ex: “i like a dodger fan just as much” later that day ends up beating up a dodger fan. - generous definition of communication: Festivals, Marches, Tattoos, Violence, Clothing, and Language are all communicative - if discrimination can be positive / negative, then so can communication (be positive / negative) • Communication Accommodation (Adjustment) Theory: explores how discrimination occurs communicatively • Main Premise: we adjust (accommodate) our communication based on our communicative partner. - attitudes of communicative partner’s social group are important - types of accommodation • Converge: —> social identity - we desire a positive social identity - we want to feel good about our own group membership —> social comparison - we compare our group in relation to other groups (“relative” others) — relative means that when you are comparing the same genders but different ethnicities they’re the same, but different — in-group rejection: when you reject yourself • Social Comparison - we compare our group...
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...Business Essay Example - People Management Note: The essay examples we publish on UK Essays have been submitted to us by students. The essays are the student's work and are not examples of our expert essay writers' work. We never publish the work produced by our expert writers as their work is unique to the customer that ordered it. Thank you to all the students that have submitted essays to us. Please use the essay below to inspire and help you with your own studies, but please ensure you reference the essay if you quote it in your own work. As a prospective employee of an organisation, evaluate the usefulness of the knowledge of managing people and organisations in helping you to do your work better. Information for many businesses means both increased profits and increased efficiency within the operations of a company. In this respect then it is reasonable to conclude that information and knowledge related to managing people and organisations would be one of the more critical aspects of this informational system. However while information and knowledge may be of good, and in itself, they are the processes through which we apply this knowledge which often has a vital bearing on the effectiveness of such knowledge. This problem then may be seen as a fundamental one in the continuing success of an organisation in terms of it goals and strategic objectives. Understanding Organisations and People All organisations exist within an environment which displays...
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...environment. The case study also shows that he does not receive much support from his superior at work either. He possesses many stressors that are affecting his personal and work life. Stressors are any demands, either physical or psychological in nature, that are created by external events encountered during the course of living (Greenberg, 2010). Stressors can lead to job strains. According to Greenberg in his text Managing Behavior in Organizations, strain is an alteration from normal states of human functioning that results from exposure to stress that can be psychological (e.g., depression), physical (e.g., headache, muscle aches), physiological changes (e.g., increased blood pressure), or behavioral (e.g., smoking or withdrawal from work). Paul is displaying a dimension of mood known as negative affectivity, which refers to the dispositional tendency to experience a variety of negative mood states. Individuals high in negative affectivity have been characterized as sensitive to minor frustrations and irritations and are more likely to experience negative emotions, such as anxiety, guilt, anger, rejection, sadness, and distress (Greenberg, 2010). This was not always the case with Paul....
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...upon some wider materials to broaden the discussion. In order to conduct the discussion I will first look at what service-user consultation is and how it is undertaken; and then I will look at both the positives and negatives in seeking feedback on the quality of a service. Introduction: Quality matters. Increasingly the idea of quality has impacted on health and social care services. The ever increasing number of quality initiatives being developed by the Government is just one example of how it is having an impact. Another way is the drive towards and focus on gaining service users views of services. And the reason behind it all is simple, the quality of a service impacts on the quality of life for its users and their carers. Service User Consultation: In the opinion of Martin and Henderson (2001) you can’t provide a quality service without knowing what kind of people use your service and what they need from your service. Writers such as Peters believe that the best way to find out these things is to work closely with service users and communicate with them. One way to do this would be to undertake service user consultation. So what is service user consultation? Simply put, service user consultation is all about obtaining the real opinions of the real people that are using the service you are providing. The aims of service user consultations are to obtain information that can help to improve the service, improve the working environment for the staff, and to improve the...
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...through the mail, television commercials and word of mouth. While these marketing tactics are still useful, businesses can now use social media to instantly inform consumers about sales, the arrival of new products and exclusive promotions. Consumers can connect with their favorite retailers online to stay informed about new developments. Communication Social media also affects the way many retail businesses communicate with their customers. Instead of calling the store, writing a letter or sending an email, many customers prefer to communicate with a business using its social media profile. Customers may send private messages to the business, or they may post information publicly. Customers use social media to provide both positive and negative feedback about products or customer service. If a customer posts this information online, it can affect the opinions of other consumers who are connected to the business's profile. It's important for small businesses, especially, to be aware of reviews and other details posted online. Responding quickly on Facebook or Twitter, for example, to resolve a customer problem can actually foster loyalty and improve the company's reputation. Branding Social media affects...
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...Maastricht School of Business and Economics Maastricht, 28 July 2011 Van ’t Klooster, M.L. ID number: i491675 Study: Economics Course code: Cap3023 Capstone: Organization Writing Assignment: Topic 4 Organization Universiteit Maastricht School of Business and Economics Maastricht, 28 July 2011 Van ’t Klooster, M.L. ID number: i491675 Study: Economics Course code: Cap3023 Capstone: Organization Writing Assignment: Topic 4 Organization Table of contents: 1. Introduction....................................................................................................................2 2. Combining work and family...........................................................................................3 3. The negative effects of having multiple roles.................................................................3 4. The positive effects of having multiple roles..................................................................5 5. Gender differences in having multiple roles...................................................................6 6. Taking personality into account......................................................................................7 7. Organizations and their role............................................................................................8 8. Boundary management...................................................................................................9 9. The SOC model as a...
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...Management of Thought, Breath and Time Today, we are standing at such a juncture where many of us are busy managing or mending external resources or people, but hardly think it is necessary to manage our own important never ending resources like our thoughts, breath & time! Let’s start with THOUGHTS – the thing which all of us have in plenty but most of us never give a THOUGHT on managing our THOUGHTS! Faster than sound or light our mind can travel at great speed to any corner of the universe without us moving an inch! Our own thoughts give us happiness or sadness, without the need for any stimulus. We often wander in to the past or future without appreciating the present, causing misery. This misery is the result of our mind not seeing the beauty in front of us but instead, wandering in imagination and seeing things that are not in front of us. So why should we manage our thoughts? The mind is constantly engaged in the waking state and even in the dreaming state. As such, it has no rest at all. Naturally, a restless mind is the cause for blood pressure. A mind that is constantly engaged is responsible for diabetes. Too much worry and too much anxiety are the causes of cardiac complaints and heart diseases.. The mind expresses its pain through the body by the way of ailments or diseases which are nothing but expressions of a restless and agitated mind. Most of the hospitals are very, very busy because of the over active mind of the individuals How can we manage our...
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...A large hospital has hired the services of a performance management consultant to provide one-day workshop training to their nurse supervisors. A new model of nursing requires the performance appraisals to be conducted to ensure the implementing of this new model. This six month based performance appraisal requires evaluating the nurses and interviewing the nurses to discuss the future improvements. This training program had failed poorly and any positive outcomes from training were next to nothing. I will analyze the short comes of this training and discuss of ways to make it better with the help of various learning and motivation theories. Analyzing this case with Gagne’s learning outcomes can show us what is learned from this training program and what was not learned. Gagne's classified the learning outcomes in five general categories. According to him, training programs are usually focused on one or more of these learning outcomes. In this case, the expected learning outcomes of the training program and what trainees learned are as following: * Verbal Information – declarative knowledge Administration wants to bring in a training program for the nurse supervisors to get the information, knowledge and principles to conduct the performance appraisals bi-annually. * Intellectual Skills – procedural knowledge Procedural knowledge was an essential part of this training as the participants were informed of the concepts, rules and procedures to conduct performance...
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...refers to a set of rules or principles that define right and wrong conduct. (Robbins, Decenzo, and Coulter, 2012.) Ethics came from human societies when people started living together and then standards started to take place. Ethics also filtered into organizations and it is steadily on the rise and also contributes to a very important factor in the workforce. Ethics can have positive or negative outcome, therefore managers must decide on what action to take in various situations. It is important that organizations encourage ethical behavior because it plays a key role to creditability and leads to an increase of support in the workplace. In this essay, it will discuss managing ethics in the workplace, examples of unethical behaviors, and the key roles and responsibilities in ethics management. Managing Ethics in the Workplace In regard to managing ethics in the workplace, managers tend to focus on deliverables with measurements. For example, ethics programs can include deliverables such as codes, policies and procedures, budget items, training, or newsletters, these practices are implemented because they create appropriate behaviors. An important factor to management practice is the outcome of the behavior preferred by the organization. The ingredient for remaining ethical is trying to be ethical. Therefore, in managing ethics in the workplace, managers and employees should continue to reach company goals and operate ethically. Organization leaders play an important...
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...important for managers to understand how effective they can be based on their communication techniques but also understand that each team member or subordinate will respond differently to each form of communication. In the workplace, managers can communicate with their teams via e-mail, telephone, web casts, text messages, instant messages and face to face. Being a great manager is about learning which communication technique works best for each individual. One mistake that managers make when dealing with a wide range of employees: believing that what works for one individual will work for all individuals. Having conversations about performance, communicating changes and relaying bad news can be difficult for those in management positions. The negative conversations are necessary; therefore if leaders have a strategic method in how they deliver the information, it makes it...
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...checks on management. Executives and non-executives implement strategic plans for their organization in a cost-effective and time-efficient manner. They are also responsible for the day-to-day operation of the organization, including managing committees and staff and developing business plans in collaboration with the board for the future of the organization. They shall make reports on a regular basis – quarterly, semiannually, or annually. Auditors might affect the corporate governance of an institution by overseeing management activities in managing credit, market, liquidity operational, legal and other risk of the corporation and they shall assist the board in the performance of its oversight responsibility for the financial reporting process. How can the firm’s external institution affect the corporate governance of an institution? The external institutions of corporate governance include the government, markets, external auditors and industry. Government makes policies that should be followed by institutions. These policies shall be the guide of the institution in attaining better corporate governance. They make instructions and guides the institution on how it should improve its operation. It includes investments and production. Its negative impact is when they make certain additional collections and penalties even though it is not needed to be...
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...1. Discussion Stress can be define as physical, mental, or emotional strain or tension, and a situation, occurrence, or factor causing this. The word “stress” actually comes from a Latin word meaning, “distress.” Stress affects everybody in the society. Today, more people suffer from stress than ever before. The pace of life is stressful in itself. People expect to manage the major life changes and crises without the network of support that previous generations relied upon. For some, stress may not be related to specific events, but may have developed in early childhood as an anxiety response to difficult situations. This response may have been carried into adult life as the characteristic way of dealing with difficulties. One in every four people seeks treatment for stress at some time in their lives. While some workplace stress is normal, excessive stress can interfere with employees’ productivity and impact employees’ physical and emotional health. Signs of stress can be seen in people's behaviour, especially in changes in behaviour. Signs and symptoms of excessive job and workplace stress are feeling anxious, irritable, or depressed, loss of interest in work, problems sleeping, fatigue, trouble concentrating, muscle tension or headaches, stomach problems, and social withdrawal. Situations that are likely to cause stress are unpredictable or uncontrollable. Stress may be caused by time limited events, such as the pressures of examinations or work deadlines, or by ongoing...
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...may not show any signs of stress. Stress can be very dangerous to us because it can be fatal to a person’s health. By realizing stress factors, some types of stressors and learning ways to control it would play a big role in bettering one’s self. Although it sounds obvious, many people do not recognize they have stress factors. As Woolfolk and Richardson states “Since our perceptions and evaluations of the world actually causes stress, then changing some part of our basic outlook on life may be the most expedient way to reduce tension and anxiety” (11). Some common sings for people who have stress are fatigue or irritability. Sometimes family members can be the main cause of stress. We need to take in consideration that having a social life and even our own selves are all big factors of stress. We usually think of stressors as being negative, such as an exhausting work schedule or a rocky relationship. However, anything that puts high demands on you or forces you to adjust can be stressful. This includes positive events such as getting married, buying a house, going to college, or receiving a promotion. Because of the widespread damage, stress can cause, it is important to know your own limit. People who...
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...EXERCISE 5-G 1. The one or two areas regarding understanding or managing diversity in which I am most strong. Diversity can be defined as any attribute relevant to an individual that creates or reinforces a perception that he/she is different from another individual (Williams, 1998). Managing diversity is an on-going process that unleashes the various talents and capabilities which a diverse population bring to an organization, community or society, so as to create a wholesome, inclusive environment, that is “safe for differences,” enables people to “reject rejection,” celebrates diversity, and maximizes the full potential of all, in a cultural context where everyone benefits. Multiculturalism, as the art of managing diversity, is an inclusive process where no one is left out. In an age of cultural pluralism, multiculturalism is needed to manage diversity effectively. In essence, then, multiculturalism is nothing more than the art of managing diversity in a total quality manner. One area regarding managing diversity in which I am most strong is the focus on the individual, concerned with embracing and valuing differences. This area is of tremendous importance, since staff and administration that do not get along, nor understand each other, are not able to maximize their greatest potential for optimal excellence. Here is where workshops on prejudice, cultural awareness, cross-cultural communication and conflict resolution are most helpful. (Lorde, 1993) The purpose...
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