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Chick-Fil-a International?


Submitted By swarrenwilson13
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Week 4 Assignment 1
Chick-fil-A International?

Chick fil-A has developed into a very successful fast food chain in the United States, but this fast food company operates differently than almost any company, regardless of size. The fact that Chick-fil-A is a multi-billion dollar company makes the way that they operate domestically seem nearly impossible. Chick-fil-A’s operations and hiring methods do not come without controversy, however. We’ll take a look into their operations more closely as well as some controversy that surrounds the Chick-fil-A organization and some struggles Chick-fil-A will face as they plan to expand into the global market.

History of the Company
To fully explore the Chick-fil-A company, one has to develop a better understanding of the structure of the company. Chick-fil-A began in its infancy in 1946 when S. Truett Cathy opened a restaurant called “The Dwarf Grill” in Hapeville, GA. This is where Cathy allegedly invented the original boneless chicken sandwich. After several years of operating a successful restaurant in Hapeville, Cathy decided to begin branching out in the early 1960’s when he founded Chick-fil-A, Inc., which led to the first Chick-fil-A restaurant opening in 1967 in a mall in Atlanta.
Since that time, Chick-fil-A has grown to over 1,500 company stores (note the intentional omission of the word “Franchises”) with annual revenues approaching $3.5 billion. Chick-fil-A has done this in a very unconventional way, as zero of the aforementioned 1,500 company stores operate as a franchise – each one is a company owned store.
Structure of Chick-fil-A
When S. Truett Cathy had a vision of creating a successful fast food company, he started with a very simple vision statement: “Be America’s Best Quick-Service Restaurant.” With that in mind, Cathy felt that he could better control the operation of each of his

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