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Crm Project Report

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Submitted By abhishek00151
Words 16128
Pages 65
A Project Report On
Customer Relationship Management in Reliance Life Insurance

Submitted in partial fulfillment of the requirements for
Award of
Master of Business Administration

With Specialization
In
Human Resources

Submitted by

Abhishek Vermani
Reg No- MBA-6259

Under the Guidance of

COMPANY GUIDE INSTITUTE GUIDE
SANTOSH KUMAR B.R ROHITH C KALASKAR
CUSTOMER EXECUTIVE SECRETARY GENERAL HET-IMS HUBLI

Declaration

I hereby declare that the project entitled “CUSTOMER RELATIONSHIP MANAGEMENT” undertaken at RELIANCE LIFE INSURANCE COMPANY LTD,SOLAN submitted in partial fulfillment of the requirement for the award of the degree in Master in Business Administration to the ICDEOL Summer Hill Shimla. It is my original work and is not submitted for the award of any other degree or diploma.

Place
Date ABHISHEK VERMANI

ACKNOWLEDGEMENT
As I look back after the completion of my project I feel it would not have been possible without the guidance. I am very grateful to all the people who have lent their precious time and advice for rendering this project successful. I take this opportunity to thank them all.
Firstly, I am grateful to “RELIANCE LIFE INSURANCE COMPANY LTD, SOLAN” for giving me an opportunity to undertake this project in their organization.
I sincerely express my thanks to my company project guide SANTOSH KUMAR B.R for his strong support and inspiration during my project period.
I heartly thankful to all the executives of the company for their valuable guidance and for sharing their experience in completing this project successfully,
I am thankful to our Chairman

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