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Getting Started
Important note: The Burning Crusade is an expansion set to World of Warcraft. You must already have a properly installed copy of World of Warcraft in order to install and play this expansion.

Installing the Game (PC)


Welcome Back to the World of Warcraft!

System Requirements: OS: Windows 2000 (Service Pack 4); Windows XP (Service Pack 2).
Processor: Intel Pentium 3 800MHz, or AMD Duron 800MHz. Memory: 512 MB RAM, 1 GB RAM is recommended.
Video: Minimum: 32 MB 3D graphics processor with Hardware Transform and Lighting, such as an NVIDIA GeForce
2 class card or above. Recommended: 64MB VRAM 3D graphics processor with Vertex and Pixel Shader capability, such as an NVIDIA GeForce FX 5700 class card or above. For a complete list of supported 3D cards, please visit: Sound: DirectX-compatible sound card. Install Size: 10 gigabytes of hard disk space.
Installation Instructions
Place The Burning Crusade CD/DVD into your CD-ROM or DVD-ROM drive. If your computer has autoplay enabled, an installation window will automatically pop up on your Windows desktop. Click the Install Burning Crusade button and follow the onscreen instructions to install The Burning Crusade to your hard drive.
If the installation window does not appear, open the My Computer icon on your desktop and double-click on the drive letter corresponding to your CD-ROM or DVD-ROM drive to open it. Double-click on the Install.exe icon in the CD-ROM contents and follow the onscreen instructions to install The Burning Crusade.
Installing DirectX
You will need to install DirectX 9.0c in order to properly run The Burning Crusade. During installation you will be prompted to install DirectX if you do not already have the most up-to-date version installed on your computer.

Installing the Game (Mac)

Blizzard Entertainment
P.O. Box 18979, Irvine, CA 92623
(800) 953-SNOW Direct Sales
(949) 955-0283 International Direct Sales
(949) 955-1382 Technical Support
(800) 59-BLIZZARD Billing and Account Services World Wide Web Technical Support Billing and Account Services


A small percentage of people may experience a seizure or blackout triggered by light patterns, flashing lights, or other images that appear in computer games. If you have an epileptic condition, consult your physician before installing or playing this game. Even people who have no history of epilepsy may experience a seizure while viewing a computer game. A seizure can be accompanied by any of the following symptoms: altered vision, convulsions, disorientation, eye or muscle twitching, involuntary movements, or loss of movement. If you experience any of these symptoms, immediately stop playing and consult a doctor. Parents or guardians of children playing this game should monitor their children closely. If your child suffers any of these symptoms, stop playing the game immediately and consult a doctor.

System Requirements: OS: Mac OS X 10.3.9 or newer required. Processor: 933MHz G4/G5 processor,
1.8GHz G5/Intel or better recommended. RAM: 512MB RAM, 1GB DDR RAM is recommended.
Video: ATI or NVIDIA graphics processor with 32MB VRAM, 64MB VRAM recommended.
Controls: A keyboard and mouse are required. Input devices other than a mouse and keyboard are not supported. Install Size: 10 gigabytes of hard disk space.
Installation Instructions
Place The Burning Crusade CD/DVD into your CD-ROM or DVD-ROM drive. Double-click on The Burning Crusade CD icon. Then double-click on the Installer application to copy the required game files to your hard drive.

All Platforms
You must have an active broadband Internet connection to play World of Warcraft.
Multi-button mouse with scroll wheel recommended.
Inserting Multiple CDs
World of Warcraft: The Burning Crusade comes on multiple CDs. During installation, you will be prompted to insert additional CDs to continue installation. Open your CD-ROM or DVD-ROM drive, insert the requested CD, and follow the onscreen instructions to resume installation.
Note: System requirements are subject to change after purchase.


Technical Support Contacts

If you experience any trouble running The Burning Crusade, be sure to read the most recent readme.txt and patch notes text files. These files detail the latest changes and any bug fixes made to the game.
Your problem might already be listed there, along with possible solutions. Many times, errors in running the game can be attributed to a lack of updated drivers. Ensure that the drivers for all your hardware are up to date before contacting Blizzard Entertainment for technical support.

Web Support
The Blizzard Entertainment Technical Support website has solutions to the most common game questions and problems. Our Technical Support website is located at: General Troubleshooting (PC)
General Lockups/Video Problems
If your computer hard locks without an error message, reboots during game play, will not start, or has distorted graphics of any sort, please make sure you have the latest video card drivers for your video card. Contact your hardware manufacturer to find the latest drivers available, or check our Video Card Information page on our support website for links to the most common hardware vendors at: Sound Issues
If you are experiencing sound distortions, periodic loss of sound, loud squelches, whistles, or pops, confirm that you have the latest version of DirectX installed on your system. Also, verify that your sound drivers are compatible with the newest version of DirectX. Contact your hardware manufacturer to find the latest drivers available, or check our
Driver Update Information page on our support website for links to the most common hardware vendors at: General Troubleshooting (Mac)
Most lockups, video problems, or sound problems can be solved by installing the latest available software updates from Apple. All of the latest video and sound drivers are included in the OS available from Software Update from the
Apple menu. You can find additional troubleshooting instructions at: Email Support
You can email the Technical Support department at any time at Under normal circumstances you will receive an automated reply within 15 minutes, detailing solutions to the most common problems. Typically a second email will be sent to you 24 to 72 hours later. This email will contain a more detailed solution to your particular problem or question.
Automated Phone Support
Our automated phone support is offered 24 hours a day, 7 days a week and has an 80% success rate at addressing the most common questions and concerns. To use this automated phone support, please call (949) 955-1382.
Automated support carries no charge beyond any normal long-distance charges from your phone company for calls outside of your local area.
Live Phone Support
We offer live phone support Monday through Friday 9 A.M. to 6 P.M., Pacific Standard Time (except on
U.S. holidays). Contact our Technical Support staff by calling us at (949) 955-1382. This form of support carries no charge other than any normal long-distance charges from your phone company for calls outside of your local area.
Please be sure to consult our troubleshooting section before calling Technical Support, and be near your computer if possible when calling.
For updated information about protecting your computer and World of Warcraft account, along with answers to commonly asked questions and additional troubleshooting material, go to: Game Hints
If you are seeking a game tip, hint, or additional game information for World of Warcraft, please visit: Game Performance
If you encounter slow or choppy game play, there are several game options that can be adjusted to improve performance. These options are accessible via the Video Options menu. Selecting a lower resolution, decreasing the FarClip, World
Detail, and Animation settings will have the greatest effect.



Account Setup and Billing
Upgrading an Account
In order to play The Burning Crusade and have access to the new game content, you must upgrade your existing
World of Warcraft account.
You must also have World of Warcraft installed before you install The Burning Crusade. If you do not have World of
Warcraft installed, you will be prompted to install it. A link will be provided for you to purchase the game online if you don’t already own a copy.
Once you begin installing The Burning Crusade and you have agreed to the End User License Agreement, you will be prompted to upgrade your account via the Account Upgrade window. You may choose to upgrade immediately by clicking on the “Upgrade” button. If you prefer to wait, you can click the “Skip” button and upgrade later in the installation process or (once your installation is complete) via the website.
If you choose to upgrade immediately, you will be prompted to enter your current account, password, and authentication key. Your account must be current and in good standing. Press the “Upgrade” button when you are done, and you will be given the opportunity to upgrade another account by clicking on the “Upgrade
Another” button. You may close the window by clicking the “Ok” button.
Note: You can only upgrade ONE World of Warcraft account with your authentication key for The Burning Crusade.
Please make certain that you are upgrading the correct account, as your authentication key cannot be reused in the event of a mistake.

Starting the Game
After you have successfully installed World of Warcraft, start a game by double-clicking on the World of Warcraft:
The Burning Crusade icon on your desktop. You can also start a game from the Start menu (PC). Once you start the game, you are taken to the Account Name field screen. After agreeing to the Terms of Use (see below), you will see a blank Account Name field and a blank Account Password field in the middle of the screen.
Enter your Account Name and Account Password in the appropriate fields, and press the Login button. You are now ready to play World of Warcraft.
Note: Employees of BLIZZARD ENTERTAINMENT will never ask for your password.


Internet Connection
Being a massively multiplayer online role-playing game, World of Warcraft is played entirely online and has no offline component. You must have an active Internet connection to play this game. Blizzard is not responsible for any fees you may incur from your Internet service provider that are in addition to your monthly World of Warcraft subscription fee.
Terms of Use Agreement
The first time you load World of Warcraft: The Burning Crusade, a Terms of Use Agreement will appear on your screen before you can progress to the Account Name field screen. To play the game, you must read the agreement in its entirety and click the Agree button. The Agree button is grayed out initially but becomes enabled when you scroll to the end of the agreement. After agreeing to the Terms of Use, you are allowed to play the game. If you refuse the
Terms of Use, you cannot play the game. Any time the Terms of Use Agreement is updated, it will reappear when you next start the game. You must read it again and click the Agree button to progress to the Login screen.
Payment Methods
During account creation, you must specify your method of payment. You can pay your monthly fees by credit card, with prepaid time cards sold by Blizzard Entertainment online and in local game stores, or by other methods depending on your location. More information can be found at

Account and Billing Issues
If you have any questions or issues dealing with billing or your World of Warcraft account, please contact Billing and Account Services. Our representatives can help you with many issues, including:
• Questions regarding billing
• Registering or setting up an account
• Recovering your account or password
• Canceling your account
• Reactivating a canceled account
• Or any other Account or Billing issues
We offer live phone support Monday through Friday 9 A.M. to 6 P.M. PST (Hours may be extended due to peak workloads). This form of support carries no charge other than any normal long distance charges from your phone company for calls outside of your local area.
You can contact us by email at or by phone at:
1-800-59-BLIZZARD (1-800-592-5499)


Then and Now: Conflict and Triumph in the
World of Warcraft
Two years have passed since the founding of Durotar....
Although the armistice between the mighty Horde and the noble Alliance has held, tensions between the two factions continue to mount as worldwide conflicts draw the two sides closer to all-out war. Fighting has erupted in the strategic battlegrounds of Alterac Valley,
Warsong Gulch, and Arathi Basin, and more recently in Eastern Plaguelands and Silithus.
Even as these old enemies have renewed their quarrels, many ancient threats have resurfaced to menace the beleaguered races of Azeroth. As if spurred by unseen forces, dark agents have labored to push the world closer to the brink of oblivion.

Shadows Return
Deep within Deadwind Pass, restless ghosts roam the darkened halls of Karazhan, where the demon-possessed wizard Medivh spent his final days. Tempted by rumors of the time-lost secrets kept within, adventurers have begun infiltrating the haunted tower. Within the secret passages of the arcane stronghold, horrific nightmares have awakened.
Elsewhere, the brooding dragon Nozdormu stirs. The Timeless One has sensed a threat to his beloved timeways. Shadowy agents have infiltrated the Caverns of Time, attempting to sabotage three key historical events: Thrall's escape from Durnholde, the monumental
Battle of Mount Hyjal, and Medivh's creation of the Dark Portal. In the face of this overwhelming threat, Nozdormu is enlisting heroes to help him prevent the fabric of time from unraveling forever.

Within Blackrock Spire, the legacy of the black dragon Deathwing continued to unfold as
Nefarian followed in his father's contemptible footsteps. With the aid of his sister Onyxia and the orchestrations of their human personas, Nefarian worked toward replenishing the black dragonflight. To that end, he created chromatic dragons: unspeakable hybrids of both red and black dragons.

With the future in peril, a relic of the past has also surfaced, radiating renewed energy.
This relic has enabled Lord Kazzak to activate the current Dark Portal, thereby reopening the gateway to....

Meanwhile, the priests of Hakkar enacted primitive rituals on behalf of their fiendish blood god. First, priests at the Temple of Atal'Hakkar succeeded in calling forth the god's avatar.
Then, within the crumbling ruins of Zul'Gurub, priests summoned the bloodthirsty, diabolical
Soulflayer physically into Azeroth.

Here, before Draenor was torn apart by Ner'zhul's portals, the orcs and draenei once lived in peace. Now this wasteland is ruled by the one-time defender of the night elves: the power-mad Betrayer, Illidan Stormrage.

Nor was the spread of evil limited to the physical realm alone. Several green dragons, once
Ysera's trusted lieutenants, have been corrupted by the Emerald Nightmare, emerging from dream portals across the world to threaten the very lives they once protected.

Joined by Prince Kael'thas Sunstrider's blood elves and the insidious, serpentine naga,
Illidan maintains a tight hold on Outland and its multiple portals. The Burning Legion has set its sights on Outland as well, hoping to utilize the portals to gain access to numerous unspoiled worlds. Should the demons prove successful, no refuge would remain against their nihilistic crusade.

Throughout Silithus, insect swarms surged as if guided by some malignant, ancient intelligence. Behind the gates of the Scarab Wall the merciless qiraji stirred once again.
Empowered by the Old God C'Thun, the qiraji prepared their legions for a worldwide assault to avenge their bitter defeat at the hands of the night elves a thousand years ago.
Worst of all, the Lich King's icy grip descended upon Azeroth once again as the Scourge renewed its assault against living and undead alike. Foreboding necropoli recently appeared over several major cities. Alliance and Horde forces mobilized and drove the Scourge back.
Nevertheless, questions remain. Was this defeat truly a setback for the Lich King? Or did this first attack further a different goal for the Scourge? Whatever the case, Kel'Thuzad is clearly setting the stage for a full-scale, apocalyptic invasion from his seat of power in Naxxramas.
The heroes of the world have bravely faced these challenges and more, struggling to ensure the continued survival of their races. The greatest perils, however, remain unseen. Many of these new threats have the inhabitants of the world wondering if peace will ever find a home in Azeroth....


The Shattered Realm of Outland

Furthermore, the demon lord Kil'jaeden has not forgotten Illidan's failure to destroy the
Lich King. Although Illidan still controls the mighty Black Temple, he anticipates the Burning
Legion's return and is preparing accordingly. He and his allies fight to ensure that Outland's multiple portals remain tightly sealed while he strengthens his power base.
Even so, Illidan's forces are not the only presence on Outland. Several other factions roam the scattered wastes as well.
Bands of draenei remain, although many of them have devolved into Broken, warped shells of their former selves. Cut off from the Light, these Broken fight for their sanity and their lives.
In addition, much to Warchief Thrall's horror, refugee orcs in the desolate region have discovered and embraced a new source of demonic corruption. Recently a new breed of fel orcs began streaming out of Hellfire Citadel, the Horde base of operations during the
First and Second Wars. Though these savage orcs have made no secret of their presence on Outland, the source of their newfound corruption remains a mystery.

Using their dimensional fortress, Tempest Keep, the naaru have recently arrived on Outland as well. These energy beings recognize the strategic importance of the broken wastes and have vowed to defeat their sworn enemies–the Legion–at all costs. When most of the naaru set out to explore the ravaged territories of Outland, however, Kael'thas seized the opportunity to strike.
The blood elves assaulted the fortress, overcoming its automated defenses and taking command of the keep's satellite structures. Kael'thas has now begun manipulating the fortress' otherworldly technologies, using them to harness the chaotic energies of the
Netherstorm itself.
Despite Illidan's efforts to keep Outland's portals closed, the Horde and Alliance have anticipated Outland's role in renewed hostilities and ever more perilous threats. The denizens of Azeroth are thus preparing not only to battle each other, but also to face the inevitable onslaught of the Burning Legion. To that end, both Horde and Alliance have recruited new allies.
Two bold new races have stepped forward to answer the call. Devastated by the recent
Scourge invasion of Quel'Thalas, the resourceful, magic-addicted blood elves have rallied to rebuild much of their kingdom and take up the cause of the Horde. Meanwhile, the draenei, who once peacefully coexisted with the shamanistic orcs, have joined the
Alliance to fight the Burning Legion and avenge past atrocities committed by the orcs....



The Flight of the Draenei
Long ago, on the world of Argus, the brilliant and magically gifted eredar race drew the attention of Sargeras, the Destroyer of Worlds. Sargeras offered untold power to the three leaders of the eredar–Kil'jaeden, Archimonde and Velen–in exchange for their unquestioning loyalty. A troubling vision soon came to Velen, who saw the eredar transformed into unspeakable demons–the first sentient members of the Legion, which would grow to immense size and decimate all life.
Despite Velen's warnings, Kil'jaeden and Archimonde decided to accept Sargeras' offer.
Velen despaired at his former friends' decision and prayed for help. To his surprise and relief, he was answered by one of the benevolent naaru. These energy beings had, like
Velen, foreseen the formation of the Burning Legion.
The naaru offered to shepherd Velen and other believers to refuge. Velen quietly gathered those of his fellow eredar who seemed trustworthy and dubbed them the draenei, or "exiled ones." As Sargeras returned to Argus and transformed many willing eredar into demons, the draenei narrowly escaped their homeworld. Furious, Kil'jaeden vowed to track Velen to the ends of creation.
Even as the Burning Legion chased the draenei across the cosmos, the naaru instructed the exiles in the way of the Light. Deeply affected, the draenei vowed to honor the Light and uphold the naaru's ideals.
In time the draenei settled on a remote world and met the shamanistic orcs who inhabited it. The draenei came to call their new home Draenor or "Exiles' Refuge."
Kil'jaeden continued to hunt the exiles, however, and he eventually learned of the idyllic world and its unsuspecting inhabitants.
Working through the shaman Ner'zhul, the demon lord gradually began corrupting the orcs. When Ner'zhul refused to serve the Legion's agenda past a certain point,
Kil'jaeden turned to Ner'zhul's apprentice. Gul'dan worked the orcs into a frenzy of bloodlust, and the newly formed Horde began slaughtering the peaceful draenei.
The orcish campaign against the draenei was brutally effective.
Over eighty percent of the draenei race was destroyed, though a small group of survivors remained, including the noble Velen.
The orcs went on to invade Azeroth through Medivh's
Dark Portal. Years later, after the Second War, Ner'zhul's additional portals would tear Draenor to pieces.
Recently Velen and the remaining draenei survivors gained control of one of Tempest Keep's satellite structures and used it to escape to Azeroth. Now they search for allies in their never-ending battle against the Burning Crusade.


Legacy of the Blood Elves
Long ago the exiled high elves landed on the shores of Lordaeron. They struck out to find a new home, and after many battles with the trolls, established the kingdom of Quel'Thalas.
Using a vial of sacred water stolen from the first Well of Eternity, the high elves created a fount of mystical power at a convergence of ley energies in Quel'Thalas. They named this fountain the Sunwell. Its potent arcane magic fed and strengthened the high elves, and soon the wondrous city of Silvermoon was established.

Rommath has made great progress in teaching the blood elves advanced techniques to manipulate arcane energies. With renewed purpose, the blood elves have now rebuilt the city of Silvermoon, though it is powered by volatile magics. Emboldened by the promise of Kael'thas' return, the weary citizens of Quel'Thalas now focus on regaining their strength, even as they forge a new path into an uncertain future.

Protected by a magical barrier, the high elves enjoyed peace for roughly four thousand years, but that peace was not meant to last. The Amani trolls gathered an immense army and assaulted the elven kingdom. Vastly outnumbered, the high elves hastily struck an alliance with the human nation of Arathor. The elves taught a small number of humans how to wield magic. In exchange the humans aided the elves in destroying the trolls' power base forever.
Over the following years the high elves returned to their reclusive ways, but during the Third War, the diabolical Prince Arthas Menethil brought battle once again to their doorstep. Arthas craved the power of the Sunwell and would stop at nothing to harness it. He invaded Quel'Thalas and wiped out most of its population. In the end, even King
Anasterian Sunstrider lay dead.
Additionally it became clear that the high elves had become addicted to the Sunwell's arcane energies. Now that the source of their magic was gone, the few remaining high elves quickly grew ill and apathetic.
Prince Kael'thas, last of the royal line, returned from his studies in Dalaran to find Quel'Thalas in ruins. Thirsting for vengeance, he gathered the survivors, renamed them blood elves, and took a group of the strongest fighters to join Lordaeron's campaign against the Scourge.
Duezto human prejudice, Kael'thas was forced to accept the assistance of Lady Vashj and her reptilian naga. When the humans discovered that the blood elves had been working with the naga, Kael'thas and the others were imprisoned and condemned to death. Lady Vashj soon arrived to set them free, leading them through a portal and into the broken wastes of Outland.


There, the elves met the one being capable of putting an end to their hunger: the renegade demon, Illidan
Stormrage. Certain that the blood elves would die without
Illidan's assistance, Kael'thas agreed to serve the Betrayer.
A lone representative, Rommath, was sent back to
Azeroth with a message of hope for the blood elves remaining in Quel'Thalas: that one day Kael'thas would return to lead his people to paradise.


New Profession: Jewelcrafting

Socketed Items

One of the exciting new features of World of Warcraft: The Burning Crusade is the profession of jewelcrafting.

At higher levels, socketed items and specially cut gems become highly important. Various socketed items, including armor and weapons, can be found in dungeons, but the expansion also introduces many new recipes for all the professions. These recipes allow leatherworkers, blacksmiths, and tailors to create socketed items.

Jewelcrafters learn the art of creating beautiful jewelry and trinkets from metals and rare gems. By processing raw ore mined from various deposits and mineral veins, jewelcrafters extract gems to use for their craft.
Jewelcrafters work with gems in many different ways.
A jewelcrafter may create rings, amulets, and trinkets that function just like those that can already be found in the game, with a few notable exceptions.
For example, jewelcrafters can learn to create gemmed figurines that these jewelcrafters can then carry in their trinket slots. Such figurines provide passive benefits, but they can also be used to provide the jewelcrafter with a temporary combat-related bonus, such as a damage boost or extra healing powers.
Jewelcrafters can also cut gems for use in socketed items. Gems come in many different colors and shapes.
Different types of gems have different basic properties, and a gem's cut also determines the effect that gem has.

Socketed items can be of uncommon, rare, or even epic quality. Each of an item's sockets can also have a specific color. You can put a gem into a socket and match that gem's color to the socket's color. If you use such color-matched gems in all of an item's sockets, the item acquires a special stat bonus beyond the individual gems' effects. However, you can also put gems of a different color in these sockets if you prefer a specific gem effect instead of the color-matching bonus.
Any character can insert gems into an item's sockets: you do not need to be a jewelcrafter to do so. However, you will need to ask a jewelcrafter, or become one yourself, to obtain most of the gems you can socket. Several of the expansion's high-level bosses may also be a source of cut gems. There are rumors that these bosses hold stones with fantastic, untold powers.
To learn more about jewelcrafting and socketed items, please visit: Placing cut gems into an item's sockets will add the bonuses of these gems to the item, allowing players to customize their equipment to better suit their individual play styles or the different roles their classes can fulfill.



The Journey Ahead: Level Cap Raised
Millions of intrepid adventurers have overcome staggering odds to reach the pinnacle of achievement in World of Warcraft: level 60.
These bold heroes, as well as others who are approaching this important milestone, will be glad to learn that the level cap for World of Warcraft: The Burning Crusade has been raised to 70.
A whole new world of danger and discovery awaits players at the highest level. Benefits for those adventuring beyond level 60 include fantastic new skills, talents, and abilities.
So dust off your armor, ready your mounts, and oil your blades.
The adventure has just begun.

Player vs. Player
PvP (or Player vs. Player) play in the World of Warcraft has been taken to a whole new level in World of Warcraft: The Burning Crusade. The expansion introduces an entirely new system of PvP, as well as alterations to the existing honor system.

In the second mode, level-70 players can compete in the Steamwheedle Cartel's gladiatorial games as a "registered team." This mode is based on a ladder system with play "seasons"; each season lasts three months. At the end of each week, player performance is rated, and arena points are awarded. These points may be spent on items such as armor, jewelry, trinkets, and even weapons.
In World of Warcraft: The Burning Crusade, significant changes have also been made to the current honor system. In the honor system, players receive honor points each day for vanquishing opponents or winning battleground and outdoor PvP objectives. Players can now spend honor points directly on armor, weapons, and other rewards offered by Alliance and Horde quartermasters. In addition, honor points will no longer degrade over time.
Players will have ample opportunity to experiment with all the changes made to PvP style play in World of Warcraft: The Burning Crusade. Most zones in Outland, for instance, have PvP objectives associated with them, providing a wide array of varied and unique play experiences.
For further details relating to the exciting changes made to the honor system, and for more information regarding the all-new gladiatorial arena system, please log on to:

Gladiatorial arenas are available for the first time in The Burning Crusade.
In this thrilling addition to PvP combat, players can form teams for the first time, organizing groups of 2 vs. 2, 3 vs. 3, or 5 vs. 5 for deathmatch-style competition.
Two separate modes of arena play are introduced. In "practice" mode, players compete for fun and for the sake of improving their (or their team's) skill. No rewards are offered, and players are matched up based on character level and the quality of their gear.



Beyond the Untamed Horizon:
Flying Mounts
Fewer than twenty years ago, Draenor was ripped apart by the violent energies of several dimensional portals. To this day, certain parts of Outland are unreachable by foot or boat. Yet the denizens of Outland adapted and learned to harness various species as flying mounts, allowing adventurers to reach even the most remote and dangerous regions of this untamed world.

Players have full control over their mounts and thus are free to roam the skies and explore all regions of Outland.
To learn more about flying mounts, visit:
One of the exciting new features of World of Warcraft: The Burning Crusade is the introduction of a new kind of mount that provides players with unprecedented freedom to explore the world of Outland from an entirely new perspective. Upon reaching level 70, players can obtain a flying mount. Both Horde and Alliance will have their own special flying mount type, to which every player of that faction has access. There are also a number of special flying mounts that will be extremely rare even among the most powerful characters.



Game Design
Blizzard Entertainment
Executive Producer
Frank Pearce
Art Director
Justin Thavirat
Creative Director
Chris Metzen
Lead Game Programmer
John Cash
Lead Server Programmer
Joe Rumsey
Lead Designers
Tom Chilton
Jeffrey Kaplan
Rob Pardo
Lead Producer
Shane Dabiri
Lead Character Artist
Chris Robinson
Lead Exterior Artist
Gary Platner
Lead Interior Artist
Brian Morrisroe
Lead Level Designer
Cory Stockton
Lead Quest Designer
Alex Afrasiabi
J. Allen Brack
Robert Foote
Carlos Guerrero
Jason Hutchins
John Lagrave
Alex Mayberry
John Schwartz
Lee Sparks
Alex Tsang
Brian Birmingham
Wesley Bigelow
Jesse Blomberg
Patrick Dawson
Jason De Arte
Tony Garcia

Bryan Gibson-Winge
Omar Gonzalez
Scott Hartin
Sam Lantinga
Patrick Magruder
Collin Murray
Ron Nakada
Irena Pereira
David Ray
Derek Sakamoto
Jeremy Wood
Additional Programming
Russell Bernau
Jeremy Chernobieff
Alec Dunn
Mike Elliot
Bob Fitch
Monte Krol
John Lafleur
Chris MacDonald
Pat MacKellar
Nate Miller
Aimee Pai
Kyle Radue
Dan Reed
Pete Sandrene
Michael Starich
Tom Thompson
Macintosh Programming
Rob Barris
John Mikros
Daniel Pageau
John Stiles
Steve Aguilar
Carman Cheung
Bryan Gillingham
Mauricio Hoffman
Chris Luckenbach
Corey Pelton
Jason Zirpolo
Dungeon/City Artists
Jose Aello, Jr.
Eric Browning
Jamie Chang
Jeff Chang
Wendy Davis
Rutherford Gong
Jeremy Graves
Kevin Griffith
Kevin K. Griffith
Jimmy Lo
Andrew Matthews
Chris Ryder
Tiffany Sirignano
Rhett "Stash" Torgoley
Holly Wilson

Exterior Environment Artists
Dave Berggren
Terrie Denman
Justin Kunz
Dan Moore
Jason Morris
Dion Rogers
Jamin Shoulet
Character Artists
Roman Kenney
Hun Kevin Lee
Kevin Maginnis
John Polidora
Eddie Rainwater
Danny Saint-Hilaire
Robert Sevilla
Additional Art
Stephen Crow
Samwise Didier
Allen Dilling
Brett Dixon
Roger Eberhart
Sam Fung
Phill Gonzales
Jay Hathaway
Brian Hsu
Trevor Jacobs
Dana Jan
Aaron Keller
Michael McInerney
Matt Milizia
Matt Mocarski
Ted Park
Bill Petras
Robb Shoberg
Brian Silva
Concept Artist
Trent Kaniuga
Technical Artists
Thomas Blue
Jon Jelinek
Rob McNaughton
Level Designers
Sarah Boulian
James Chadwick
Victor Chong
Matt Gotcher
Ed Hanes
Jesse McCree
Julian Morris
Matt Morris
John Staats

Game Designers
Luis Barriga
Alexander Brazie
Shawn Carnes
Paul Cazarez
Travis Day
Kristen DeMeza
Eric Dodds
Geoff Goodman
Kevin Jordan
Jonathan LeCraft
Eric Maloof
Scott Mercer
Pat Nagle
Steven Pierce
Brianna Schneider
Joe Shely
Kris Zierhut
Additional Design
Dave Adams
Justin Bartlett
Dustin Browder
Ely Cannon
Michael Chu
Dave Hale
Michael Heiberg
Dave Maldonado
Matt Sanders
Dean Shipley
Wyatt Cheng
Localization Producer
Andrew Vestal
Install/Patch/Distribution Lead
Brian Fitzgerald
Jay Baxter
Travis Chen
Huong Grey
Nate Gross
Randall Hyde
Robert Lin
JC Park
Tony Tribelli
Casey Yelland
Melissa Meyer
Director of Global Online
Robert Bridenbecker

Online Technologies Producers
Jason Leu, Kim Phan
Online Technologies Software
Neil Chopra, Chulwoong Choi,
David Nguyen, Teddy Pao
Web Team Leads
Mike Hein, Ali Vatani
Web Team
Qi Ming Chen, Randal Dumoret,
Geoff Fraizer, Victor Gonzalez, Jr.,
Martin Leidenfrost, Jeff Liu,
Steve McGarrity, Michael
Schweitzer, Alex Sun, Blaine Whittle Lead
Matthew Versluys Programming
Bryan Cleveland, Jeff Mears,
Brian Morin, Hanlong Wang Research
Micah Caldwell, Norman Harms

Cinematic Artists
Jonathan Berube, Aaron Chan,
Ben Dai, Joe Frayne, Hunter Grant,
Jason Hill, Brian Huang, Tyler
Hunter, Sheng Jin, Jeramiah
Johnson, Chung Kan, Bernie Kang,
Ronny Kim, Yonghyun Kim, Mark
Lai, Jon Lanz, Ting Lo, Matthew
Mead, Tuan Ngo, Reo Andrew
Prendergast, Dennis Price, Jarett
Riva, Chris Rock, Seth Thompson,
Chris Thunig, Graven Tung, Xin
Wang, Kenson Yu
Cinematic Technical Artists
Scott Goffman, Steeg Haskell,
Sean Laverty, Hung Le, Wei Qiao,
Eric A. Soulvie, Nelson Wang
Cinematic Studio Technical

Mike Kramer, Sean Laverty
Additional Matte Painting
Alp Altiner, Dylan Cole

Cinematic Intro Director
Jeff Chamberlain

Additional Cinematic Artists
John Burnett, Harley Huggins,
Peter Lee, Joe Peterson

Cinematics Executive Producer
Matt Samia

Audio Director
Russell Brower

Cinematics Creative Director
Nick Carpenter

Lead Sound Designer
Brian Farr

Cinematics Producers
Scott Abeyta, Taka Yasuda,
Angela Young

Audio Producer
Keith Landes

Cinematic Writers
Jeff Chamberlain, Chris Metzen,
Matt Samia
Cinematic Editor
Matthew Mead
Lead Cinematic Animator
James McCoy
Lead Cinematic Finisher
Jeff Chamberlain
Lead Cinematic Modeler
Fausto De Martini
Lead Cinematic Technical Artist
Jared Keller

Sound Design
Jonas Laster, Joseph Lawrence
Russell Brower, Derek Duke,
Matt Uelmen
Additional Music
Brian Farr, David Arkenstone
Voice Casting
Bill Black
Voice Direction
Micky Neilson
Field SFX Recording
Bill Black, Joseph Lawrence,
John Fasal

Creative Development Production
Ben Brode, Joanna Cleland,
Gloria Soto
Creative Development Historian
Evelyn Fredericksen
Creative Development Illustrators
Peter C. Lee, Glenn Rane, Wang Wei

QA Content Specialists
Daniel Bendt, Robert Boxeth,
Jack Chen, James Cho, Ian Combs,
Tim Daniels, Morgan Day, Foster M.
Elmendorf, Edgar Flores, Mei Dean
Francis, Daniel Dake Luo, Stuart
Massie, RA Pearson, Daniel Percy
Polcari, David Sanchez, Michael M.
Sun, Don Vu, Tengying Yu

Video Production Manager
Joeyray Hall

QA Localization Lead
Jin Kim

Video Production Team
Terran Gregory, Tristan Pope,
Brandan Vanderpool

QA Localization Testers
Steven Chow, Mike Euiseung Kim,
Dean Yang

Quality Assurance Manager
Michael Gilmartin

QA Technologies Test Team
Michael C. Chen, Steve McClory,
Ian S. Nelson, Anthony Suh,
Anant Singh

Quality Assurance Assistant
Kelly Chun, John Herndon,
Edward Kang, Jonathan Mankin,
Mark Moser, Nicholas Pisani
QA Lead Tester (Expansion)
Shawn Su
QA Lead Tester (Live)
Michele Arko
QA Assistant Leads (Expansion)
Timothy Ismay, Michael Schwan Jr.,
Clint Walls
QA Assistant Leads (Live)
Paul Carver, Clayton Dubin,
Sean Wang
QA Automation Lead
Shane S. Cargilo
QA Automated Test Engineers
Evan Calder, Patrick Elia, Marius
Jivan, Justin Klinchuch, Michael
Murphy, Craig Steele
QA Compatibility Testers
Jason Kwan, Ray Laubach,
Hector Melendres, Brice Petibas,
William Roseman, Elaine Fu Yang


Game Testers
Rie Arai, Scott Army, Michael
Bedernik, Justin Boehm, Sean
Copeland, Michael Corpora, Joel
Gregory Clift, Matt Dabrowski,
Christopher Davila, Meghan
Dawson, Drew Dobernecker,
Matt Dupree, Beni Elgueta,
Victor Esquivias, Casey Fulton,
Jon Graves, Josh Hilborn, Xing Jin,
Kevin M. Kelly, Steve Ketterer,
Alicia Kim, Daniel Kramer,
Paul Kubit, Jared Lazaro,
James R. Leaman, Brian Lee,
Asher Yonah Litwin, Michael V. Liu,
Nicholas A. Louie, Anthony Lowery,
John Lynch, Joe Magdalena, Robert
T. Martin Jr., Jonathon K. Mason,
Lewis Mendez, Jason Messinger,
Christopher J. Mountain, Mark
Nelson, Arec Nevers, Anthony Notti,
Serban Mihai Oprescu, Kurtis
Paddock, Justin K. Parker, Bryan
Pendleton, Art Peshkov, Albert
Portillo, Mike Powell, Dustin
Remmel, Anthony Reyes,
Sean Reyes, Bob Richardson,
Andreas Komma Rounds, Andrew
Rowe, Joseph Ryan, Paul Sardis,
Michael Sassone, William Edward
Smith IV, Simon Thai, Enrico
Tolentino, Rian Trost, Jimmy Truong,
Rodney Tsing, Chuck Valek, Ryan
Vance, Don Vu, James Walton,
Taylor Westfall, Jason Weng,
Dean Yang, Ronny Yoon

Technical Support
Assistant Manager
Kyle Williams

Billing Representatives
Anne Marie Belland, Marcus
Bishop, Erynn Caldwell, Jennifer
Calzada, Nicole Campbell, Jason
Crewse, Quy Diep, Stephen Gagnon,
James Garner, Leah Garner, Iain
Gill, Keith Hall, William Harber,
Adam Hector, Michael Horning,
Jason Justice, April Kelly, Liam
Knapp, Christy Kondo, Owen Kuhn,
Sang Kwon, Laura Lam, Luis C.
Lucero, Geri Kate Macalino, Tim
Maggio, Josh Olivo, Evan Peterson,
Melissa Pinkard, Megan Puertas,
Regina Ramirez, Ryan Reddick,
Christian Reynolds, Jesse Romo,
Mark Slater, Ann Vanderhelm,
Matthew Vineyard, Ted Wang, Jason
White, Rory Wood, Ian Wynne

Technical Support Lead
Adam Slack

In-Game Support Manager
Bill Galey

Technical Support
Zach Bogatz, Nathan Brown,
Joshua Burnett, David Chan,
Evan Crawford, Jon Day, Jamal
Davis, Kenneth DePalo, Travis Hall,
Dat Ho, Anton Hsin, Justin Kato,
Adam Koch, James Kompare,
Michael Lim, Tommy Newcomer,
Michael Nguyen, Peter Nott, Matt
Panepinto, Chris Roberts, Chuck
Salzman, John Shin, Ed Silveira,
Matthew Simmons, Nick Solano,
Fritz Stegmann, Eric Szymaszek,
Marty Tande, Darian Vorlick,
Mataio Wilson

In-Game Support
Assistant Managers
Richard Barham, Justin Guthrie

Community Management
Paul Della Bitta, Daniel Chin,
Nathan Erickson, Andrew Hsu,
Chad Jones, William Kielar,
Emily Scherping, Danielle
Vanderlip, Micah Whipple,
Jerome Wu, Kenny Zigler
Director of Global
Customer Service
Thor Biafore
Technical Support Manager
John Hsieh

Billing & Account
Services Manager
Jason Stilwell
Assistant Billing & Account
Services Manager
Charlie Areson
Lead Billing Representatives
Mike R. Pierce, Alan Marti

In-Game Support Leads
Greg Ashe, Michael Burghart, Josh
Downs, James Drosche, Keith
Duncan, Pat Feinauer,
Matt Martin, Robert Perugini,
Kyle Riseling, Brian Smith,
Alyson Turner
International Support Leads
Pierre Braude, Peiji Guo, Joong Kim,
Michael Pierce
In-Game Support
Mike Aversa, Al Baello,
Amber Bittenbender, David Carey,
Sam Carne, Stephen Chang, Angelo
Conception, Peter Drummond,
Richard Evans, Bejan Fozdar,
Tim Garfin, Luis Gomez, Sean
Greenroyd, Josh Hertz, Jacob
Hofeldt, Adam Hughes, Peter Hsu,
Jessica Johnson, Antonio
Kontokanis, David LaVallee,
Terence Lindsey, Jeff Luckman,
Jeremy Masker, Ryan Mills, Julio
Miranda, Mike Moneymaker, Josh
Owyang, Alfredo Padron, Thomas
Pieracci, Nick Ray, Trevor Rothman,
Dean Sheldon, Nicole Susanto,
Duane Than, Jason Throop,
Miles Trumble, Peter Ty, Brian
Udarbe, Aaron Uesugi, Matt
Wheeler, Matt Worcester,
Brian Wright

President of Blizzard
Mike Morhaime
Chief Operating Officer
Paul Sams
VP of Global Business
Development and International
Itzik Ben Bassat
Management Team, Europe
Anne Berard, Julia Gastaldi,
Delphine Le Corre, Fréderic Menou,
Jean-Michel Courivaud, Benoit
Dufour, Cédric Maréchal
Managing Director, Korea
Jungwon Hahn
Management Team, Korea
Richard Choi, Yungjoo Ko,
Jungho Kwon, Jinho Oh, Changuk
Park, Youngmok Park, Yun Ho Rhee
Managing Director, Greater China
Michael Fong
Project Coordinator, Greater
Stan Wang
Business Development &
Jon Dvorak, Brian Hsieh, Denise
Lopez, Brianne Messina, Steven
Price, BrisAnne Scheller, Sarah
Director of Global Information
Isaac Matarasso
Global Information Technologies
Robert Van Dusen
Global Network Operations
Chris Glover

Network Operations Engineering
Armando Abanilla, Andy Barcinski,
Jeff Berube, Joseph Cochran,
Alexander Daurskikh, Matt
Eagleson, Dwight Harvey, Adrian
Luff, Dat Nguyen, Stefan Ward,
Albert Wong, Jaime Wood,
Ryan Zapanta
Network Operations Administration
Gandalf Brahm, Nick Downs,
Maciej Drobny, Ryan Gunst,
Tom Hicks, Joseph Holley, Gichang
Hong, Mourad Kaci, Erik Karlsson,
Minhong Kim, Dustin Koupal, Jay
Lee, Matt McEligot, Kai Noetzel,
Gary Reeb, Mike Schaefer, Andrew
Spiering, Thierry Sudan, Casey
Suyeto, Stephen T. Wong, Hugh
Todd, Anthony Williams, Ty Williams
Network Operations
Charlie Berman, Carl Brumm,
Michael Chizewski, Corey Louie,
Mycah Mason, Olam Ng, Dan
Scauzillo, Matt Smiley,
James T. Yen, Dave Wareham
Information Technologies
Weonseok Choi, Chris Fajardo,
Yong Yoon
Information Technologies
Forrest Bowling, Edward Bui,
Robert Bustamante, Hyungsuk Choi,
Ryan Dean, John Dos Santos,
Chris Eckert, Stanley Fu, Justin
Goad, Don Grey, Scott Harrison,
Brian Hill, Matthew Jordan, Yan
Kahlé, Rick Kennedy, JungHoon Kim,
Jaemin Ko, Mike Kramer,
Randy Lovin, Bryan Ludwig,
Zak Meekins, Danny Nguyen,
François Noel, Mike Pearce,
John Robertson, Taylor Russ,
Bill Tubbs

Network Operations Managers
Changkoo Lee, Julien Mariani,
Hung Nguyen, Duffy Squier,
Gary Yeh


Information Technologies
Greg Faltersack
Director of Global Human
Denise Dunlap
Human Resources
Erika Neuhauser, Michelle Secrest,
Daniela Shani, Lisa Pearce
Global Finance
David Gee
Financial Research Analysts
Andrew Amadi, Shien Chang
Office Administration
Jamie Crooks, Heather Foreman,
Janet Garcia, KC Ross,
Calvin Williams
Facilities Management
Samuel Schrimsher, Brandon
Shephard, Henry Szekely
Director of Global
Public Relations
Lisa Jensen
Global Public Relations and
Events Team
Elisha Factor Cabrera,
Bob Colayco, Shon Damron,
Kacy Dishon, Gil Shif, Christy Um
Legal Counsel
Kevin Crook, Terri Durham, Satoru
Hamada, Eddy Meng, Rod Rigole,
Eric Roeder, James Shaw

VP of Global Marketing
Neal Hubbard

Hand Drums performed by:
John Bergamo

Global Marketing
John Heinecke, Tomas Melian

Cinematic Intro Sound Designers
David Farmer (EAD),
Paul Menichini (EAD)

Regional Marketing
Qimin Ding, Ellen Hsu,
Marc Hutcheson, Matt Kassan,
Donghyun Kim, Richard Kwon,
Patrick Lee, Amanda Wang,
Maggie Xiao
Marketing Creative Services
Kathy Carter, Michael Freeth,
Zachary Hubert, Henry Pan,
Steve Parker, Pete Tran,
Caroline Wu
Choua Her, Adam Mutchler,
Sunshine Saint Onge, Jack Sterling,
Asheesh Thukral
SVP Global Operations, VG
Robert Wharton
Simon Berriochoa, Donna Damrow,
Gary Rogers, Rodger Shaw,
Ralph Speicher, Soui Ho,
Steve Voorma, Bob Wilson
Live Sessions and Orchestrations produced by:
Edo Guidotti
Orchestration Services on
“The Burning Legion” provided by:
Danita Ng-Poss
Jason Poss
Duduk, Bansuri, Tunisian Midjwiz,
Shakuhachi and Flutes performed by:
Pedro Eustache


Cinematic Intro Music
Neal Acree
Cinematic Intro Music
Recorded by the Northwest Sinfonia and Chorus, Contracted by
Simon James & David Sabee
Cinematic Intro Audio Mixer
Tom Brewer (Source sound)
Manual Project Management
Jason Hutchins, Gloria Soto
Manual Writing
Micky Neilson
Manual Design and Layout
Anomaly Creative
Raul Ramirez, Bill Watt
Co-Lead Dunsel Managers
Keith Lee, Chris Sigaty
Special Thanks
Bruce Hack
Bob & Jan Davidson

Kaeo Milker
Theo Sanders
Gina MacGregor
Alan Dabiri
Celeste Aviva, bunches
Trudy, Gary, Daniel &
Dominic Sparks
Len “Pops” and Irene Sparks
Jean and George Matthews

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