Free Essay

Implementing New Technology

In:

Submitted By ronf6
Words 1281
Pages 6
Implementing New Technology: Success or Failure
Taira D. McJimson
University of Phoenix

Implementing New Technology: Success or Failure
In an effort to make this company more competitive within our industry I have decided to implement a few new technology solutions to improve our communication, productivity, accountability and profitability. Through several steps I will insure that all parties involved are comfortable with this pending change. Tech research, group discussion, IT feed-back, tech implementation, training, and support all play a part.
Know your Tech
The first part of implementing any new technology is to research the technology. Often times managers or other administrative members go out and purchase technology without a full understanding of its uses or what benefit it has for their particular organization, I will not fall into this trap as I will do all the research necessary to determine the best course of action. Several factors are needed to determine the tech needs and the products ability to meet those needs. Accessibility is important due to the fact that no technology is viable if the people who need it cannot access it. Having a laptop on your desk does you no good if you’re on the road (Salvatore). The ability for important information to be correctly sent and received depends on the accessibility of the technology. In this respect I will look for lightweight portable devices that will be easy to carry and provide the connections that we need. Communication is the key. The message sent by a client or vendor needs to be able to be received in its full context. Short texts will not do (Salvatore). For this reason I will search for technology that incorporates voice and/or video so that the full understanding of what is needed can be communicated. Usability is one of the most important factors in deciding on technology. If the tech is not usable for reasons such as weight, learning curve, or compatibility, then it will not be used (Salvatore). It is for this reason that I will research the usability of the technology and how our competitors like or dislike it.
Finally, the most important aspect of the research is the upfront cost and the long term benefits of the new technology. If the technology increases productivity, customer satisfaction, or profitability then it was worth it. If not, then it was waste of finances and time.
Let’s Talk About It
The next phase of the technology implementation is the planning phase. How will we come up with the best solution for purchasing and utilizing the new technology? It is important to include a wide variety of stakeholders in the decision making process. From the purchasing managers to the training department. From the end user to the support staff. All must have input on the need, usefulness and effectiveness of new technology. The staff may have questions about the tech as well as misgivings. It is up to me to answer those questions and to ensure that they have a clear understanding of my plans for the technology and their place within those plans (Simmons). Other things to take into account in the planning process are the ways that the employees will communicate with one another on an individual basis as well as in group settings. Does the technology take away from the work ethic of employees? Does it make managing groups more difficult? Or does the technology improve the management and communication Process (Todd). All of these questions are important. These are questions that can be answered in a group planning session. The input from the tech team themselves is important. We have to get input from those that know. The tech support team is at the ground level of all things tech and their opinion as to what is needed or even compatible is vital (Peacock). The last part of the planning process should be a discussion about the desired outcomes from implementing the new technology. Everyone needs to have a clear understanding of the realistic goals and timelines for putting the tech in place, training and using it as well as the desired effect or outcome. I recommend that we have the planning meeting as soon as possible and include a sampling from all aspects of the company for opinions and ideas.
Implement and Train
I believe that the actual implementation of the technology should be a two part process. First there should be a small rollout to a few employees and tech support departments to test the day to day use of the technology as well as to troubleshoot any problems that may occur due to software or hardware incompatibility issues. This will allow for the fixing of problems while still on a small scale as opposed to accompany wide breakdown which will cause a burden to the support staff. After training and testing a small group of users and getting to a high success rate we would then begin to train the entire staff that is to utilize the technology. It will be the responsibility of the training staff to insure that those being trained understand the use of the technology and have retained the information that they have received (Simmons). This can be monitored by asking questions that pertain to the use of the technology as well as the steps necessary to trouble-shoot the same. After completion of training and only after, will we roll out the technology to the staff that requires it making sure that all security measures required to safe-guard the technology that is in place.
Who Plays a Part?
In my opinion there is no reason to exclude anyone from the process of researching, planning, implementing, or training for the new technology. While the entire staff does not need to be in on the process, there should be representative from each of the departments that will be training, using, and supporting the new technology. By leaving people out of the planning process we set ourselves up for potential issues later down the line in terms of issues, complaints and usage. I would propose that managers send one to two members of their team to be a part of the planning process.
Conclusion
The process to go from the initial idea to technology usage is a long one and along the way there needs to be a clear understanding of what is needed, the cost associated with purchasing the technology, as well as the actual positive outcome that is expected from the new technology. The planning should include opinions from different areas and the actual use of the technology should be rolled slowly to the end user and then to a bigger population after training. Finally, the support staff becomes the key to keeping and maintaining the functionality of the technology.

References Peacock, M. (2009, July 14). Strategy, Technology, Topic. In Dont Work Backwards How to Develop a Strategy for Using Technology. Retrieved May 25, 2011, from ED Social Meida website: http://www.edsocialmedia.com/2009/07/ dont-work-backwards-how-to-develop-a-strategy-for-using-technology/

Salvatore. (2004, September 1). Commentary & Society. In Communication And Technology In The Workplace. Retrieved May 25, 2011, from Evolt.org website: http://evolt.org/node/60350

Simmons, D. (2006, November/December). Ready for Implementation. In Implementing New Technology: Keys to Success. Retrieved May 25, 2011, from Pharmascist Link.com website: http://www.pharmacistelink.com/technology/pdfs/ImplementationTechnology.pdf

Todd, J. (2007, July 4). Management Ethics. In What is the impact of new technology in the workplace . Retrieved May 25, 2011, from Helium.com website: http://www.helium.com/items/ 436615-what-is-the-impact-of-new-technology-in-the-workplace

Similar Documents

Premium Essay

Implementing New Technologies

...Module 4 - Impementing technology Implementation Problems * Barriers to technology transfer... * Problems in the implementations of technology development projects... * Technology development project problems * Understanding costs, risks, benefits... * Understanding the application... * Lack of appropriate measures of progress... * GO/NO-GO decision making... * Communication... * Management commitment... * Slipping schedule... * Problems in implementation of developed process technology... * Developed process technology project problems * Resistance to change... * Logistics... * Inadequate resources... * Lack of appropriate measures of progress... * Communications... * Preoccupied with existing operations... * Slipping schedule... Barriers to technology transfer... Technology implementation is fraught with problems. On one hand there are a number of factors encouraging technological change. The potential benefits of the technology itself and the evangelistic endeavors of the technology experts push for change. The needs and frustrations of the user can provide a "market pull". However, these factors must have enough energy to break through the barriers to technology transfer that form a wall of resistance to change. The more that can be done to reduce or eliminate the barriers to technology transfer, the greater chance that the energy provided...

Words: 4488 - Pages: 18

Premium Essay

It Project Implementation Failures

...IT Project Implementation Failures Input your name here Health Care Information Systems /HCS483 Input instructors name here Input date here IT Project Implementation Failures When an organization implements new information technology systems there are many steps that an organization should follow. If the steps are not followed correctly an organization could leave out the necessary steps or try to make short-cuts resulting in failure of implementing the new information technology system. There are 5 main reasons that cause information technology system to fail, which includes poor clarity of the project, poor leadership, lack of candor in the organization, initiatives undernourishments, and implementing untested systems instead of using systems that have been proven to be successful. Poor Clarity It is extremely important that an organization clearly states what the new project is about and what is expected out of the employees paying close attention to providing everyone with the organizations goals when implementing the new information technology system. When an organization lacks clarity when implementing a new project the organization will have employees that do not understand the new project and how it will benefit the employees and the organization (Wager, 2007). Poor Leadership According to Wager (2007), “leaders are in charge of time management, organization, and planning as well as making sure that the budget is set to accomplish goals...

Words: 628 - Pages: 3

Premium Essay

Information System Briefing

...January 13, 2014 Introduction There takes a great deal of time, and much planning, when implementing the process of selecting and acquiring an information system (IS) in a health care organization. This process may vary from organization to organization, but still remains highly crucial to the success of the organization. Medical professionals must be informed on the details prior to beginning the process of acquiring an information system, how the organization’s goals drive the selection process and the roles each organization’s stakeholders play in the selection and acquisition process. One of the most important decisions to be made is whether to choose between outsourcing the information system and/or to bring in Information Technology (IT) technicians to work within the organization. The considering organization must ask, “What expense are we willing to spend on implementing this new process and what are the benefits from each choice, outsourcing or in house?” The answers from these two questions will help guide the organization into the correct direction of implementing a new information system. “In the health sector, the incorporation of new medical technologies brings new challenges for IT managers to gather more and more information about patients.” (Correia, Chiodoni, Dalfovo, Silva, Teske, 2013) Goals should be set as to what is wanted and needed out of this new information system. Listed should include the goals of employees individually and as a whole, the...

Words: 1110 - Pages: 5

Premium Essay

Technology Impact Paper

...Technology Impact Paper TEC/401 Human Factors in Technology May 14, 2012 Technology Impact Paper Technology is a fundamental part of our lives; from the largest urban areas to remote populations, we rely on technology to live and work. As our dependence on technology grows, so does our thirst for innovation. As emerging technologies are introduced to the market, users respond with both adulation and acceptance. Although our tech-savvy society eagerly anticipates new technological releases; at times there can be a resistance to innovation. The impact of technology on consumers can be affected by several variables. The method of introduction of the technology to customers, the added value of the technology relative to the technology currently being utilized, the support plan emplaced to address questions and concerns from customers and the importance of new partnerships with technology partners each plays an important role in how technology impacts clients. The method of introduction of new products to customers can be the defining characteristic of a brand; strategically marketed product launches can foster anticipation for new technology. Conversely, radically implemented or poorly released products, (regardless of their value) can be met with opposition. The impact of a poorly introduced product can be greatly affected by the method of introduction. Introduction foul-ups occur when the organization has not clearly defined their respective audience; additional...

Words: 962 - Pages: 4

Premium Essay

Information Systems

...Health Care Information Systems Samantha Pernett November 1st, 2014 HCS/483 Professor Karen Johnson Technology changes and updates all the time and it is very important for organizations to stay up to date so that they are able to provide the best care. In health care this is also very important medicine as well as technology changes so much. This is why we have decided to change out information system. This can be a lengthy process and there are many steps. We will have to pick a system that fits best for our organization as well as transition into the new system by having everyone trained and educated. This will be a long process but it will help our organization be able to provide the best quality of care to our patients. As an organization we have to make sure that we cover all of the basics before making a change to a new information system. The first step is to research and decide which information system is going to fit best with our health care organization. As stated by Joy Hicks (2014) “The considering organization must ask, “What expense are we willing to spend on implementing this new process and what are the benefits from each choice, outsourcing or in house?” (pg 1). There are many things that we have to take into consideration when selecting and information system. We have to think about, cost, time, benefits, training, and education. All of these things are important. We also what to select at system that will be able to include all the information that we need...

Words: 843 - Pages: 4

Premium Essay

Self Service Technologies

...Implementing Self-Service Technology Chang-tseh Hsieh Implementing Self-Service Technology To Gain Competitive Advantages Chang-tseh Hsieh University of Southern Mississippi 118 College Drive, #5178, Hattiesburg, MS 39406 Phone: (601) 266-6124, Fax: (601) 266-4642, e-Mail: Hsieh@cba.usm.edu ABSTRACT Choosing, implementing and managing effective self-service technologies are challenging tasks for most firms. While some self-service technologies could be quickly adopted, others are resisted. This paper examines what a firm should consider in order to encourage customers to at least try, and eventually adopt, the SST offered by a firm into the customer's regular routine. Factors that encourage the customer to try a new self-service technology for the first time and factors impact customer satisfaction and dissatisfaction will be addressed. A practical guideline for developing and implementing successful SST will be proposed. Key words: Self-service technology, Competitive advantage, Customer Relationship management. INTRODUCTION Pick up any respected magazine or trade journal on management or marketing these days and you will likely stumble upon at least one article for Customer Relationship Management (CRM). One of the growing trends in CRM is the use of self-service. Technology is playing an increasing role in self-service and CRM in general. There can be advantages on both sides of the self-service technology coin. The company has the potential to serve more customers...

Words: 4552 - Pages: 19

Free Essay

New Technology on Aircraft Maintenance

...Impacts of New Technology on Aircraft Maintenance Abstract In this research paper the author identifies several key areas of interest when introducing new technologies in the aviation industry. The majority of the focus surrounds the maintainability of these new technologies and the significant impacts to the maintainers themselves. Much emphasis is given to the people responsible to maintain the aircraft from a human factors perspective. There are many maintenance aspects addressed in the paper to include the impacts on Training and Certification of aircraft mechanics, design considerations in terms of capabilities and ease of access of components and associated equipment. Advancements in procedures, interactive technical manuals and specific emerging maintenance techniques and troubleshooting are introduced from the maintainer’s perspective and those impacts addressed. The key impacts of new technology are summarized for domestic, international, military aircraft operational environments, and the paper concludes with an examination of the advantages and disadvantages of new technologies on aircraft maintenance. Keywords: aircraft maintainability, design for maintenance, personnel training, human factors Impacts of New Technology on Aircraft Maintenance Advancements in technology are a continuous and necessary aspect of our culture. The desire to stay ahead of the competition in both domestic and international environments is what makes our country’s aviation and...

Words: 2709 - Pages: 11

Premium Essay

Health Care Process

...Implementing Electronic Medical Records In a Long Term Care Facility HCS/320 1/20/14 Dr. Patricia “Pat” Bird Introduction Implementing Electronic Medical Records in a Long Term Care Facility can be a big and trying change for anyone in the Health Care Industry. With the transition from traditional paper charts to everything being on a computer through a database can be very confusing and stressful for any and all employees whom have to use the program. However, with proper explanation, training, and communication it can be very easy to adapt to the Electronic Medical Record database, and it will save time and money over time when it comes to hours of writing in traditional paper charts. Electronic Medical Records also keeps a patient’s medical history and personal information safe and protected from outside sources. What are the benefits of switching to electronic Medical records? Two benefits would be the ease of access to medical records and increased productivity. These two benefits go hand in hand. Searching for information on a patient becomes so much easier when you eliminate the large paper files. Meaning the patient gets treated in a more prompt way. Also having electronica medical records makes it easily accessed by anyone that needs it at any time; saving time, energy, and money. Another benefit would be the electronic medical records are cost efficient. Yes making the switch from paper to electronic may be costly in the beginning. Buying the devices...

Words: 521 - Pages: 3

Premium Essay

Technology Implementation

...Individual Assignment Technology Implementation Gustavo A. Matus Tec 401 July 11, 2012 Instructor: Summiya Mahdi, MBA/TM University of Phoenix Today’s economy has a very large impact on how and when companies or organizations implement new technologies, the order of the day is how to reduce cost by al means necessary and that perspective in most of the times involved personnel reduction. This approach and bad business practice has been applied for many years; but now a day with the technological advancements it is possible to modify that approach by maximizing capacity and efficiency and staying on top with state of the art technology that will boost the vision and mission of any particular company.  According to Reagan, E. A., & O'Connor, B. N. (2002), “the premise here is that IT has the potential to increase performance in more ways than simply enabling work to be done faster and/or more easily”. “IT can support better communications, more informed decisions, and worker creativity”. (p.296)  Now a day not only we are able to be more effective and efficient with new technology but we also have the ability to be mobile, with the use of new technology, employees have the option to work from home or also keep working on a project. The world of high-tech communication also has provide us with a great tool which are our smart phones, the communication process becomes uninterrupted and the distance barriers are not longer in place because on the digital highway...

Words: 1406 - Pages: 6

Free Essay

Business Information System

...1. What types of technology could big retailers use to prevent identity thieves from purchasing merchandise? They could use the Authentication and authorization technologies that can help the big retailers to identify if the user that logged in is the real user. The new technology such as biometrics would not allow a person to have access once it recognizes the user’s either voice or face or iris or handwriting. This piece of technology is much more accurate to identify theft since the simple logins or passwords could be stolen so easily. If the retailer notices any suspicious information on his system, he should immediately contact the customer either through email or phone to verify if it was the correct user or not. 2. What can organizations do to protect themselves from hackers looking to steal account data? The man, who downloaded all the data freely by sitting outside a Best Buy Store, can do much with the social security numbers of the people he received. Identity theft has been just such a major issue. Once someone is trapped in it, it is just terribly hard to prove that you were innocent. The first step in information security is people. People should be acknowledged about the threats of using online software, how to avoid them, about phishing and pharming. The second step is technology including: Authentication and authorization Prevention and resistance - content filtering, encryption, firewalls Detection and response - antivirus software 3. What...

Words: 434 - Pages: 2

Premium Essay

Information System Briefing

...Information System Briefing The process of selecting and acquiring an information system (IS) takes a great deal of time and a lot of planning. Each organization is different and must be able to suit their needs in order for them to be successful. An organization must decide if it wants to outsource their IS or to bring in information technology (IT) to work within the facility. But before an organization can even think about what system they want to implement they must be able to ask a couple of questions that will be able to narrow it down to what they need. First, the organization must ask “What expense are we willing to spend on implementing this new process and what are the benefits from each choice, outsourcing or in house?” (Hicks, N.D.). By answering these questions honestly, it will give the organization a better understanding of selecting an IS. Secondly, an organization must set up goals as to what it wants and needs in the new system. Within these goals should be listed the wants of the employees, the goals from the senior management level and all participating physicians, and of course the goals needed to achieve patient satisfaction. By having these goals established will give a better idea of what the organization needs to focus on to achieve maximum results. An organization’s strategic goals can influence what type of IS they will get. It heavily depends on what they need it for, what are they trying to accomplish, and to decide to either outsource or keep...

Words: 781 - Pages: 4

Premium Essay

Innovation in Community Healthcare Management

...Innovation in health care The past few decades have seen increasing trends in the adoption of healthcare information systems in various healthcare departments. Such technologies are targeted at increasing the quality of services, the credibility of diagnostic and treatment options all in a bid to improve the quality of life. Despite the adoption of such technologies, new technology and information systems are cropping up every making technology adoption in the healthcare sector a perpetual undertaking. The aim of this paper is to review the literature ascribing to the use of information technology, particularly in the nursing department. By definition, innovation is the process of introducing or acquiring a new system to aid in the accomplishment of duties. Ideally, innovation creates a state of change in the organization (Omachonu & Einspruch, 2010). As such, implementation of innovation technology is often a complex task that involves careful planning. In essence, the technological innovation aims at making a healthcare facility attain the status of high reliability organizations (HRO). One of the main challenges that healthcare organization report, when adopting a new technology, lies in the implementing of the decision to acquire a new technology. Managers employ different strategies in implementing decisions at their organizations; the success of these decisions is dependent on the chosen decision approach. Thakur, Hsu, and Fontenot (2011) observed that managers...

Words: 708 - Pages: 3

Free Essay

City of Seabreeze

...located in California, was once a prosperous city because of the coastline location. Due to the decline in the real estate market, the city experienced a decrease in property tax revenues. People are spending their money in other areas and less in tourism and retail activity. As a result, this generated less sales tax revenue. To offset the budget deficit, the California Legislature passed a bill requiring cities to transfer 20% of their gross property tax revenues to the state. The city is looking for ways to save money and one of those areas is technology. It is impossible to eliminate technology such as computers all together because it’s a big part of the city daily operations. One of the potential options is virtualization of city’s physical servers, storage devices, and end user computers would result in significant savings in cost to the city of Seabreeze. Benefits of Virtualization Virtualization is defined as a technology that uses software to run multiple applications and operating systems on one or more physical host servers all at the same time. Within the host server is comprised virtual computers known as VM (Virtual Machines) are running the operating systems and applications similar to a physical PC. VM are setup as virtual servers and virtual desktops. Below is an example how a virtualization server operates. Example of Virtualization Server One of the benefits of virtualization is consolidation of servers since the city has 72 physical servers...

Words: 2736 - Pages: 11

Premium Essay

Strategic Initiative

...in shaping the world in interconnection, intelligence, and new instruments. The information technology industry is highly competitive and the need for strategic initiative planning is an essential element for the organization to continue to prosper and remain an industry leader. According to IBM’s annual report one of the strategic plans is Smarter Computing designed for Big Data (IBM, 2012). IBM has committed to reshape their investments and lead the market in strategies to accomplish this strategic initiative. IBM states in their annual report that “Every two days, as much data is now generated as in all of human history up to 2003” (IBM, 2012, p. 5). Smarter Computing encompasses software-defined environments to handle the vast amounts of information housed through data centers. The infrastructure will be programmable and have individual systems capabilities as the first round of this strategic plan. This portion of IBM’s strategic plan will transform businesses and civilization giving the precise technology and correct capabilities to all aspects of organizational operations. IBM has a commitment to financial planning, sales examination, cost analysis, funding options, and has weighted the risks and the potential impact to the company in Smarter Computing strategic planning. IBM is an organization leading in technology and strategies. Implementing initiatives takes money and appropriate planning. New programs are of the most difficult for an organization to...

Words: 1413 - Pages: 6

Premium Essay

Midsouth Chamber of Commerce

...late 1980s. As the use of computer technology increased they quickly recognized the need to use technology to harness the power of information they kept. The transition of acquiring a new operation system is outline in this report. Context In writing this report on the challenges of implementing a new operational system I hope to have a better understanding of maintaining documentation and organizational structure Introduction The Midsouth Chamber of Commerce case is about the complexities when implementing a new technology system and the challenges when technology systems fail. Issues and Questions http://www.scribd.com/doc/188061109/Dag294WA1 1. Who are the key players in the case and what are their respective roles? * Leon Wallingford – President of MSCC * Simon Kovercki – System Analyst * Leon Lassiter – VP Marketing and Membership Sales * Jeff Hedges – VP Public Finance and Computer Operations * Greg Grinder – President of Uni-Track 2. Describe whether Unitrack acted responsibly. Unitrack’s software corporation acted responsibly. They designed a software program for which was purchased by MSCC. When it was recognized that this software wasn’t performing to the customer satisfaction Ginder was willing to make changes to certain aspects of the software without rewriting major portions (Brown). 3. How much is Kovecki to blame for this situation? Kovecki, played a key part for implementing the Uni-Track however he lacked experience...

Words: 518 - Pages: 3