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Medicaid Budget Cuts

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Decision-Making Case Study
Bonny Kimberlin
HCS/514
February 11, 2013
Vinnette Batiste

Decision-Making Case Study The truth of the matter is there is no longer such a thing as “middle class” Americans. The sad reality is either one lives in the low-income bracket living check-to-check, or one lives with no worries in the world. Even more sad, is that the lower-income class bracket also includes the elderly, disabled, homeless, and unemployed. Not to sway away from subject but this country allows men and women to gross millions, some even billions of dollars to hit a ball-around a big stadium, or a puck around on an ice-rink; and yet government insurances scrutinize a doctor’s request for an elderly or disabled person to receive a wheelchair. There is something seriously wrong with this picture. Another perfect example a brain surgeon, and scientist making less salary than a baseball player and yet they save lives, and find cures. Many become angry at the mere thought of the homeless, disabled, and mentally ill leaving on the streets, and yet it seems the one program that helps the lower-income bracket Americans is the one program that keeps receiving budget cuts, restraints, and reduction in services. Affect of Budget Cuts According to Curry (2013), “The new health reform is said to bring “massive automatic cuts” and “deep indiscriminate cuts” too so many departments and programs it is a wonder doctors or organizations can provide proper care, and service (p. 1). Of course, like many county clinics budget cuts did not discriminate against Clair County Clinic Medicaid clients who will see a 15% budget cut in the services and programs that Medicaid offer. This average size clinic provides service and care to a large volume of Medicaid patients. The constant budget cuts and restraints are leaving organizations, facilities, and hospitals alike scrambling to decide the best way to go about providing quality care on such little funding. It is pertinent, this clinic start reviewing the current budget, and collect, the necessary information in determining what alternatives, options, and processes would be best in determining what areas can or cannot withstand the budget cut. Informed Decisions Toolbox Clair County Clinic is no stranger to Medicaid budget cuts. In the past the most beneficial tool that made the decision and research that much clearer, certain, and precise was by using the six steps of organizational decision-making, better known as the Informed Decisions Toolbox (Rundall, 2007). The first step is collecting data, numbers, and evidence that pertain to the matters at hand. Framing questions around decisions, such as what are the most needs and priorities of the Medicaid patients can the facility refer Medicaid patients who suffer with chronic medical conditions to another facility that specializes in that particular condition. Another idea, instead of seeing patients whose general health is in good condition, every month extend the visits six to 12 months out; of course; unless the patients needs an appointment sooner. Another idea would be to cut the visit and waiting time in half by implementing a triage station to ensure faster service and more structured visits; another option could be designating certain days of the week for Medicaid patients. Systematically, researching the literature pertaining to Medicaid patients, so the outcome of said alternatives will be beneficial to the clinic and patients themselves (Rundall, 2007). Sources of Information Step Two In deciphering the evidence one must find the sources of information to help best answer the above questions. One must gather documentations and reports calculating exactly the population size of the Medicaid patients, establish if Medicaid patients are the majority of patients this clinic see’s. Can the clinic afford decreasing Medicaid patients visits or is there a solution in-house that can offset the Medicaid cuts. For instance, gather data regarding other departments and positions within the clinic such as laboratory, housekeeping, or even combining the receptionist area into a triage area. One option for instance, the receptionist can check patients in, and the medical assistant takes one’s vital right on the spot; or would combining the two positions be more beneficial although it would do away with the need for a receptionist. Accuracy of Sources Step Three Once this information is available the next step is to ensure that the information regarding the calculations is accurate. For instance, any invalid information or discrepancies in the number of Medicaid patients versus the patients whom carry private insurance severely can cripple this clinic, especially if the clinic does decide to cut the days in which Medicaid patients are on schedule. Is replacing the receptionist with a medical assistant another avenue to explore to find the answer, one can frame the question around transforming the reception area into a triage station eliminating wait time for both patient, and doctor. If patients are in general good health need a prescription refill as long as he or she are in compliance with the doctor than he or she can pick-up the prescription in the triage area lessoning the full visit costs to Medicaid. Accurate information, such as the current wait time in the waiting room, or the current time between the medical assistant obtaining and inputting vitals until the time the doctor goes into room. These are perfect examples of reliable source of information regarding the present situation within Clair County Clinic. Applicability of Information Step Four Applying the information is just as important as researching the evidence when making a critical decision. One could research other clinics whom already have a triage area instead of a receptionist area. Do they still use a receptionist or do the medical assistants handle the checking-in-and-out patients, at the same time obtaining and documenting vitals, and complaints. Research if this scenario was more beneficial to the practice at the same time providing quality care and services on such a tight budget. Exploring online journals is another avenue in finding literature on other clinic’s who themselves have suffered severe budget cuts. “Organizational reports, trade journals, strategic planning sessions, offsite retreats, office meetings, and other settings may provide useful colloquial evidence” (Rundall, 2007, p. 341). Action Ability of Evidence Step Five To ensure that the information or decisions are applicable one must “play-out” the scenario of each alternative weighing the outcomes of implementation. Consider if adding a triage station within the receptionist area is too costly for the practice or will the practice see an increase in revenue, and still can see the same amount of Medicaid patients (Rundall, 2007). Evidence must be accurate, applicable, actionable, and accessible. When evaluating and applying the information it is pertinent to make sure that the evidence is accurate. Decide if the evidence is of any value to the practice or Medicaid patients. Question, if adding a triage will the transformation be difficult. Review current finances to decide if the practice has the time or funding for such renovations. Adequacy of Information Step Six After carefully reviewing and collecting the necessary information one must have significant evidence that the trade-off will benefit the Medicaid patients as well as the practice long-term. Especially, decisions, and strategies that could jeopardize someone’s position in the practice. However, it is not this clinics desire to layoff any staff members but the main objective of this clinic is to provide quality care and services to Medicaid patients as well as private insurance patients within the budget the government allows. At the same time, operating on minimal resources and still provide proper care is a valid concern, especially when clinics of this nature come a dime a dozen. Conclusion
Providing quality care and services to patients is becoming close to impossible, especially when budget cuts keep happening. According to Associated Press (2013), “Nearly every state has proposed or implemented a plan in its current budget to rein in costs, and many are considering additional cuts in the year” (p. 1). Therefore, Clair County Clinic staff members must follow the structural and cultural settings set forth in the six steps of the Informed Decisions Tools Box. In making this decision the best step to perceive the outcome would be step number six. Evidence is put under scrutiny only ensuring a positive outcome benefiting both the clinic as well as the Medicaid patients.

References Curry, T. (2013). Putting a specific number on those ‘massive’ spending cuts. NBC News. Retrieved from http://nbcpolitics.nbcnews.com/_news/2013/02/06/16871012-putting-a-specific-number-on-those-massive-spending-cuts?lite

Liebler, J. G. & McConnell, C. R. (2008). Management principles for health professionals (5th ed.). Sudbury, MA: Jones and Bartlett.

Rundall, T. G., Martelli, P. F., Arroyo, L., McCurdy, R., & al, e. (2007). The informed Decisions toolbox: Tools for knowledge transfer and performance Improvement/PRACTITIONER APPLICATION. Journal of Healthcare Management,52(5), 325-41; discussion 341-2.Retrieved from http://search.proquest.com/docview/206729657?accountid=35812 State Cuts to Medicaid Affect…(2011, December). Associated Press. Retrieved from http://www.governing.com/news/state/AP-state-cuts-medicaid-affect-patients-providers.html

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