...ENTERPRISE SYSTEMS MIS, 2015 Learning Objectives How do enterprise systems help businesses achieve operational excellence? How do supply chain management systems coordinate planning, production, and logistics with suppliers? How do customer relationship management systems help firms achieve customer intimacy? Traditional View 3 MIS, 2015 Enterprise Systems 4 MIS, 2015 Cross-functional process 5 Many business processes are cross-functional, transcending the boundaries between sales, marketing, manufacturing, and research and development. These cross-functional processes cut across the traditional organizational structure, grouping employees from different functional specialties to complete a piece of work. E.g.: Order Fulfillment Process Procure to Pay. MIS, 2015 Order Fulfillment Process 6 For example, the order fulfillment process at many companies requires cooperation among •the sales function (receiving the order, entering the order), •the accounting function (credit checking and billing for the order), and •the manufacturing function (assembling and shipping the order). MIS, 2015 Enterprise Application 7 Enterprise Application automate processes that span multiple business functions and organizational levels and may extend outside the organization. MIS, 2015 How Enterprise Systems work 8 based on a suite of integrated software...
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...Management Information Systems for Tourism Hospitality Organisation Using Management Information Systems for Tourism Hospitality Organisation CONTENTS Introduction to the Project 2 Introduction to McDonald 3 Role of MIS within Tourism and Hospitality context 4 Importance of Management Information System for Hospitality and Tourism Industry 6 Use of IT System in an Organization to attain Competitive Advantage 7 Type of Database and Data warehousing in Tourism and Hospitality 9 Use of E-Commerce and MIS in the Industry 11 System Design Requirements of Tourism and Hospitality Business 14 Use of IT to Support Customer Relation Management 16 Role of Enterprise Resource Planning in Tourism and Hospitality 18 IT Security Issues within the Tourism and Hospitality Industry 20 Ethical and Privacy Issues on Use and Storage of Data. ...
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...MIS OF ICICI BANK Submitted by: Group 5 Roll No. 41 Dheeraj Manhas Roll No. 45 Piyush Chandan Roll No. 47 Ankisha Agarwal Roll No. 49 Yash Singhal Roll No. 51 Mohit Khamesra Submitted to: Prof. Susheel Chhabra ACKNOWLEDGEMENT We would like to express our deepest sense of gratitude to our project guide Prof. Susheel Chabbra, for his valuable guidance, inspiration and encouragement that we received from them throughout the course. Our efforts in accomplishing this project are a result of constant motivation and valuable learning imparted by him. We would also like to thank our family and friends & the professionals who extended their support and have been a source of encouragement and inspiration throughout the duration of this project. TABLE OF CONTENTS | Title | Page No. | 1 | Introduction | 1 | 2 | Overview of Financial MIS and Network diagrams | 8 | 3 | Information system ICICI bank | 12 | 4 | Organization Transaction processing system | 14 | 5 | ICICI CRM initiatives | 25 | 6 | Knowledge management at ICICI | 30 | 7 | Conclusion | 33 | 8 | References | 34 | ABLE OF CONTENTS 1.INTRODUCTION 1.1 MANAGEMENT INFORMATION SYSTEM Definition: A Management Information Systems (MIS) is * An integrated user machine system * For providing information * To support operations, management...
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...some of the chapter one readings will help you with the other chapters. You will become familiar with Internet terminology, such as B2B, B2C, B2G, Web 2.0, and Social CRM. Knowledge of collaboration tools can make you very marketable as a business manager, because many companies use these tools in their team work. This week covers using these collaboration tools to improve communication as well as document sharing. Internet and Collaboration Tools OBJECTIVE: Determine how and when to use Internet technologies in business. Resources: Ch. 1 & 8 of MIS Essentials Content • Ch. 1: The Importance of MIS o Q1: Why is Introduction to MIS the Most Important Class in the Business School? o Q2: What is an Information System? o Q3: What is MIS? o Q4: Why is the Difference Between Information Technology and Information Systems Important to You? o Q5: What is Your Role in IS Security? • Ch. 8: E-Commerce, Web 2.0, and Social Networking o Q1: What Types of Interorganizational Systems Exist? o Q2: How do Companies use E-Commerce? o Q3: Why is Web 2.0 Important to Business? o Q4: How Does Social Capital Benefit You and Organizations? o Q5: How Does Social CRM Empower Customers? OBJECTIVE: Determine collaboration tool needs based on business function. Resources: Chapter Extension 2 of MIS Essentials, Article One of Business Week.com, and Article One of Faulkner Information Services Content • Chapter Extension 2: Using Collaboration Information Systems ...
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...and then generate outputs based on the data collected. An example of TPS system could be an online movie ticket booking system. In such a system, people select their schedule and favorite seats (the input), and the system updates the seats available list, purchase those selected by the customer (the processing). The system then generates a bill and a copy of the ticket (the output). TPS information systems can be based on real-time or batch processing, and can help businessman full fill customer request without any additional staff or cost. b) Customer Relationship Management Systems (CRM) Business owners use customer relationship systems to synchronize sales and marketing efforts. CRM systems accumulate and track customer activities, including how people purchase the product, product damage and customer inquiries. The capabilities of typically CRM information systems allow customers to interact with...
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...Chapter 2 Information Systems in the Organization Teaching Objectives Students should be able to answer the following questions: 1. What are the major types of information systems in a business? What roles do they play? 2. Why should managers pay attention to business processes? Why do firms need to integrate their business processes? 3. What are the benefits and challenges of using enterprise systems? 4. What are the benefits of using information systems to support supply chain management and collaborative commerce? 5. What are the benefits of using information systems for customer relationship management and knowledge management? Key Terms The following alphabetical list identifies the key terms discussed in this chapter. The page number for each key term is provided. |Bullwhip effect, 53 |Management-level systems, 39 | |Collaborative commerce, 54 |Manufacturing and production information systems, 48 | |Collaborative planning, forecasting, and replenishment (CPFR), 55 |Office systems, 42 | |Decision-support systems (DSS), 44 |Operational-level systems, 38 | |Desktop publishing, 43 ...
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...SuperTraining Corporation CS782Session2 2012 Revision: 1.6 Author: Thomas G. Meyer Date March 27, 2012 Table of Contents Assumptions 3 Section 1: Overview 3 Section 2: Manufacturing Information Systems 4 Section3: User Communication systems 5 Section4: Customer Relationship Management Systems 6 Section 5 Sales and Marketing Information Systems 7 Section 6: Firewalls 8 Section 7: Audio and Video Streaming 9 Section 8: Summary of Topics Not Chosen 11 Bibliography 12 Revision History 14 ABSTRACT This paper is about how SuperTraining Corporation can best utilize various IT resources to gain a competitive adavanted in the area of on-line training and eduction. Some topics sucha as e-commerce, network security and social media adaptations will be discused. Assumptions I have a few assumptions regarding SuperTraing Coporataion and they are: * Students are required to work @ home and attend classes on-site. * SuperTraining Corporation is experienced at long distance learning. * SuperTraining Corporation is an extablished, profitable business. * SuperTraining Corporation has an extablished infrastruture. Section 1: Overview | | My six topics are important to SuperTraining because SuperTraining Coporations business model revolves around customer service. They provide technical training much like the ITT Technical Intitute who trains civilians and veterans alike across the country (ITT Technical Institute, 2012). SuperTraining...
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...CRM “Customer Relationship Management” El CRM consiste en una estrategia de la organización en la cual centra sus esfuerzos en el conocimiento de sus clientes, detectando sus necesidades, aumentando su grado de satisfacción, incrementando su fidelidad a la empresa e incrementando la rentabilidad o beneficios del cliente a la empresa, mediante el análisis de las informaciones extraídas por los clientes desde los diferentes canales o medios de comunicación. [pic] Objetivos del CRM ✓ Retener clientes ✓ Expandir mercados ✓ Mejorar eficiencias En que se Basa ➢ Identificar a los clientes. Es preciso que podamos saber siempre quiénes son, entren a través del canal que entren, para que sean siempre vistos como el mismo cliente a lo largo de todas las transacciones e interacciones que realicen a lo largo del tiempo. Debemos ser capaces de almacenar toda la información de un cliente sin que se pierda nada si queremos hacer posible lo que viene después. ➢ Ser capaz de adscribir a esos consumidores que tenemos previamente identificados a grupos definidos y caracterizados por pautas comunes, por el tipo de necesidades que plantean a la compañía, por el valor que tienen para nosotros. Tanto si me acerco a la compañía a través de su página web como si viene a mi casa un operario de servicio técnico, aunque sea de una empresa subcontratada, yo, como cliente, debo ver que se me conoce, y si soy o me considero un cliente muy bueno, que se sepa...
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...1. Objective All the technologies are easily available from IT vendors but what distinguishes the companies which leverage these technologies is how management is able to fit the technology into their strategies. This needs an understanding of the roles of managers in the use of MIS. 3. MIS Framework 4.1 Strategic Planning for IT Application Critical Success Factors * Competitor: Steel industry is growing at a rapid face. Tata Steel, JSW, Essar and Jindal Steel and Power are more than doubling their capacity. They are bringing in new technology which makes their product of the best quality. Backward integration in raw material by most of the new plants has has snatched the low cost advantage of SAIL. * Buyer: Customer has become choosy and quality conscious not only in the product but its timely delivery as well. Need to expand to all corners of country with dedicated network. * Substitute: Low quality and low cost steel by china and erstwhile CIS countries have acted as a substitute because of its low price. Aluminium and plastic corrugated sheets acted as a viable substitute to steel. Generic Competitive Strategies Competitive Positioning: SAIL has been market leader in semi finished steel business like Blooms, Billets, slabs, CR and HR coils etc. In the last few years it has focused on value addition and gone ahead with “made to order” products. The share of value added products in the last FY was 36%. It should aim to further...
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...and 9) 1. Concepts of MIS/IS 2. What’s New in Management Information Systems? 3. Digital Firm 4. Strategic Business Objectives of Information Systems 5. Information Systems (IS) Vs. Information Technology (IT) 6. Perspectives on Information Systems 7. Information System and its Functions 8. Contemporary Approaches to Information Systems. 9. Dimensions of Information Systems 10. Defining IT infrastructure: 11. Evolution of IT infrastructure 12. The IT Infrastructure Ecosystem 13. Types of Structured Business Information Systems 14. Systems That Span the Enterprise Concepts of MIS/IS: Management Information Systems: MIS means the whole network of systems which support the organization to manage their business affairs. • Many organizations have information systems that are entirely manual. Such systems are a subset of a wider class of systems, computer-based information systems, which rely on information technology as well as humans for their operational functions. IS need not be necessarily computer-based. Management information systems (MIS) deals with behavioral issues as well as technical issues surrounding the development, use, and impact of information systems used by managers and employees in the firm. As such, MIS is defined as the study of information systems focusing on their use in business and management. • Management information systems (MIS) combines computer science...
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...structure * Types of product/services * Market * Business strategic plan * Other information relevant to explain the organization. | 7 | Project Part 3: * Understanding the issues and challenges facing the organization using either SWOT, Porter Five Forces Model or other tools. * Capture the existing IS such as the types of IS as CRM, SCM or Enterprise systems * Or from the types of information systems categories such as TPS, MIS, KWS, DSS, EIS. * Review it’s existing IS plan if any. | 9 | Project Part 4: * Identify and suggest a competitive direction that firm should adopt in order to achieve its mission, vision and business objectives ( according to its business strategic direction) | 11 | Project Part 5: * Recommend new ISIT strategic plan that considers items in week 9 and uses various IS that fit firm’s business plan or direction based on six reasons why organization invests on IS/IT * Plan may include some of the systems from functional perspective such as CRM, SCM or Enterprise systems * Or from the types of information systems categories such as TPS, MIS, KWS, DSS, EIS | 13 | Project Part 6: * Then use applications portfolio in presenting your future information systems requirement. | 14 | Project Part 7: * Finalising report | 15 | Project Part 8: * Presentation and submission of project report...
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...Hardware Replacement Project This paper is a discussion concerning the upcoming hardware replacement project that is rapidly approaching the IT department with the implementation of a new CRM into our existing infrastructure to replace the less efficient version that we have currently in place. To do this correctly an important factor regarding the hardware must be addressed first, which is the cause for this project. The equipment that is currently in place has to be improved to support the upgraded functions that we wish to utilize with the updated CRM system. To properly implement this transformation we have to address all of the main variables possible with proper project management. Project Management Project Management is the application of knowledge, skills, tools, and techniques to achieve specific targets within specified budget and time line constraints (Laudon, 2011). Within project management are these variables required for us to manage in order for us to complete a task like this successfully. The first variable that we must understand completely is the Scope, which defines the work that is or is not included in a project (Laudon, 2011). Understanding the scope is understanding what work will be required for the goal which is the proper implementation and function of the new CRM by upgrading the current IS infrastructure by replacing if necessary equipment that is deemed non-functional, obsolete, or incompatible with current operational standards or need’s for...
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...Effectiveness of MIS at Big Bazaar Introduction Retail industry in India currently is at an all-time high. Over the last one decade, it has seen a steady growth in the market. From having a market size of $238 billion in 2004, it reached $518 billion in 2012 [IBEF, 2014]. With over 1.2 billion people in India, it has become one of the fast growing countries for retail markets to flourish in. Retailing has become one of the strong pillars of our economy as it accounts for 22 percent of India’s GDP and contributes to about 8 percent of total employment in our nation [FICCI]. Organized retail industry in India is bound to grow by leaps and bounds. This growth is driven by rapid changes in the sector, especially due to advanced technological improvements, consumers’ purchasing pattern and a market that supports healthy competition. What is MIS? Management Information Systems (MIS) is a system that utilizes the information that it gathered from both Internal and External sources of an organization. It then processes this data and supplies the information to the Management who assist them in decision making. These decisions could vary from replenishing the inventory to improving a particular product. MIS highlights the relationship between people, process, technology, and the organization. MIS plays a crucial role in the growth and development of retail industry. It assists by providing real-time and accurate information that is integrated across several...
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...(Step 1) Purpose and scope of the MIS study Document High-Level Business Direction (Step 2) Executive Management Interviews Write a summary of major problems and opportunities defined by management. Focus on “common” problems/opportunities. Identify Key Information Needs and Measures (Step 3) Matrix: Goals, Critical Success Factors, Measures, IT Needs Write a summary of “common” or “shared” CSFs, measures, IT needs. Determine Detailed Business Requirements (Step 4) Interview findings: Problems, Goals/opportunities, IT needs, Priorities Write a summary of “common” or “shared” priorities. Document Current IT Situation—Internal (Step 5) IT infrastructure Document Current IT Situation—External (Step 6) Collect information on what competitors are doing with IT. Review competitive dealer web sites to determine what web-based services are offered (service call entry, meter reading submission, supply ordering). Determine Gap between Current IT Situation and Desired IT Direction (step 7) List of IT priorities Identify “common” IT priorities among divisions by completing the chart. Determine Feasibility of an ERP System (Step 8) Web-based resources on ERP and CRM; Articles in trade publications; Vendor resources. See “Further Notes” below.* Write a recommendation to address these questions: (1) Should Bandon Group pursue an ERP solution? (2) Should they pursue a CRM solution? and (3) In what order should they plan to acquire ERP? CRM? ERP Design Issues (Step 9) External...
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...There have been intensive discussions in the academic field over the past several years over whether or not Knowledge Management is important to our society. Scholars and observers from many disparate subjects, such as sociology, economics or management science agree that nowadays “knowledge” is at the centre of the stage. In support to that statement, researchers have identified one key ability that is common to all successful organizations: the effective creation of relevant business knowledge and the timely dissemination of that knowledge to those members of the organization who need it (Bowman, 2002). Worldwide Chocolate Limited started out as a small chocolate bar manufacturer but knew a rapid expansion in a relatively small period of time. My subsequent report will highlight the fact that only through the implementation of a Knowledge Information System will WCL be able to preserve its core values: maintaining a high quality of product, continuous innovation and good customer service. WCL needs to improve the communication between its various departments, it has to perfect its knowledge on the different sources of supply it uses and it also has to preserve its quick response to customer needs. The linchpin of all these changes is knowledge: WCL will have to leverage knowledge in order to gain a competitive advantage. The firm currently has eight central departments, namely: Accounting, Marketing, Human Resource Management, Research and Design, Sales, Warehousing...
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