Premium Essay

Problem Solving for Manager

In: Other Topics

Submitted By holigan20092003
Words 109777
Pages 440
Creative Problem Solving for Managers
Second edition

How can managers tackle complex problems? How do you encourage innovation? How do you implement new solutions? Is creativity the key to management success? This accessible text provides a lively introduction to the essential skills of creative problem solving. Using extensive case studies and examples from a variety of business situations, Creative Problem Solving for Managers explores a wide range of problem solving theories and techniques, illustrating how these can be used to solve a multitude of management problems. Thoroughly revised and redesigned, this new edition retains the accessible and imaginative approach to problem solving skills of the first edition. Features include: ■ ■ ■ ■ ■ Blocks to creativity and how to overcome them Key techniques including lateral thinking, morphological analysis and synectics Computer-assisted problem solving Increased coverage of group problem solving techniques New website containing in-depth cases and a PowerPoint presentation

As creativity is increasingly being recognised as a key skill for successful managers, this book will be welcomed as a readable and comprehensive introduction for students and practising managers alike. Tony Proctor is Professor in Marketing at Chester University College Business School and was formerly Senior Lecturer in Marketing and Head of the Department of Management at Keele University.

Creative Problem Solving for Managers
Developing skills for decision making and innovation Second edition Tony Proctor

First published 1999 by Routledge 2 Park Square, Milton Park,Abingdon, Oxon OX14 4RN Simultaneously published in the USA and Canada by Routledge 270 Madison Ave, New York, NY 10016 Reprinted 2002 (twice), 2003 Second edition 2005 Routledge is an imprint of the Taylor & Francis Group
This edition published in the Taylor &...

Similar Documents

Premium Essay

The Problems Managers Have to Face When Managing Team and the Solutions

...The problems managers have to face when managing team and the solutions. Currently, business has changed into a global-competition. The competition between organizations became more competitive because there is no longer competition within a country. It is a duty for the leaders of each organization to survive in this environment. David Maister (1997) mentioned that a great manager is expected to lead the team or a firm through complex situations and must influence the whole organization rather than use power to control members. Moreover, manager supposed to motivate, encourage enthusiasm and create the participation environment for team members. Brian Dive (2008) stated that manager should ensure all members of a team meet all theirs needs, and if not, find the solutions to meet all the requirements. In the same way, manager should secure the relevant commitments toward a goal from team members. More importantly, manager is expected to be able to provide the solutions to difficult and complex circumstances. However, being an effective manager has to handle with a problems during a job such as a relation between manager and subordinate, some manager might fail to do what they are expected to do. Famous business leaders, and academic professor in management science are putting efforts through the experiments and experiences to find out the causes of the management failure and the solution to prevent the problems occur in the future. Although those management theories might be...

Words: 1731 - Pages: 7

Premium Essay

Vair Corporation: Internal and External Management Communication

...environment? 2. What conflict strategy is Vair Corporation currently using? 3. What communication techniques are currently contributing the poor communication environment? These questions are answered via an analysis of the organization using John Dewey’s Rational Problem-Solving Process (Hynes, 2011). Through an examination of the problem-solving process and, in particular, the developed resolutions in the fourth step, several recommendations are made so that Vair Corporation may develop a positive internal communication environment. Introduction Vair Corporation is a growing company that specializes in resale of HVAC and fireplace units for apartment management companies in the greater Washington, D.C. area. As the staff works from multiple locations, internal communication is of vital importance. The Sales Team works closely with the Operations Team to communicate the status of various orders and fulfill deliveries in a timely manner. This communication is often filled with conflict as the Sales Department places priority on specific orders, while the Operations staff strives to fulfill each order in a first-come, first-served sequence. When the Sales staff communicates priority orders to the Office Manager, s/he occasionally requests rushed processing by the Operations Department. However, the orders are not given priority as...

Words: 2230 - Pages: 9

Premium Essay

Employability Skill

...0 Responsibilities and performance of HR manager: 5 3.1 Responsibilities and performance objectives: 5 3.2 Effectiveness against objectives: 6 3.3 Motivational technique to improve performance: 6 Development: 7 Employee Assistance: 7 Performance feedbacks: 7 Proper Communications: 7 Security: 7 Compensation 7 Performance Bonus: 7 4.0 Develop interpersonal and transferable skills: 8 4.1 Solution to work based problem: 8 4.2 Level and style of communication: 9 Oral communication of HR manager with Operation and middle level employees: 10 Written communication of HR manager with middle and executive level of employees: 10 4.3 Time Management Strategies: 11 Work Prioritizing: 11 Estimation of Task Time: 11 Objective Identification: 11 5.0 dynamic of Working with others 12 5.1 People to achieve goal in a team: 12 Plant: 12 Resource investigator: 12 Shaper: 12 Finisher: 12 Coordinator: 12 Implementer: 12 Monitor: 13 5.2 Analysis of Team Dynamics: 13 Objectives: 13 Self-motivation: 13 Goals: 13 Team meeting: 13 Member’s participation: 13 Sharing: 14 Disagreement: 14 Decision: 14 Respect: 14 Criticism: 14 Leadership Shifting: 14 5.3 Alternative ways to complete tasks and achieve team goals: 15 Lists all activities: 15 Task breakdown 15 Develop sub-task: 15 Execute Plan: 15 6.0 Strategies for Problem Solving: 15 6.1 Tools and Methods of Problem Solving: 15 Brainstorming Session: Balance......

Words: 3715 - Pages: 15

Premium Essay

Becoming a Great Manager

...the right people. So many things have to be done for this big day and it is up to one person or sometimes a team of people, these people are called managers. All managers must have various traits to be successful, but the most important three are; leadership skills, problem solving skills, and honesty. It was hard for me to pick which three skills where the most important, because they are all so important. I decided to do a survey and asked five people that I knew where managers and five people who where sales associates what they thought where the three most important traits of a manager (see figure 1.1.). Seven out of the ten said leadership skills, and I also agree with leadership being one of the most important. Organization came next with four votes, and honesty came after with three votes each. Problem solving skills came next with two votes then there where a lot of traits with one vote each like; responsibility, prioritizing, understanding, fairness, flexibility, time management, and loyalty. This survey didn't help sway my opinion in which three traits are most important and I actually was surprised in one of my findings. What does leadership mean to you? What comes to my mind is hard work, responsibility, experience, knowledge, compassion, and taking charge. Not everyone has these traits to be a leader. A successful Manager needs to have good leadership skills. If a staff can't look up to the...

Words: 1081 - Pages: 5

Premium Essay

Leadership

...objectives * Involves achieving these objectives through people and the use of other resources * Only occurs in a formal organizational setting. Whether consistency exists in the context of large eternal environments Managers have a lot of responsibility to assuring are resources are functional and this is a process that requires team effort to achieve the ultimate goal. 7. Carefully examine Figure 5.8. Describe and discuss 1) its components and how they flow and link and 2) the way in which management functions, skills, roles, and competencies interrelated with the components. Figure 5.8 is a clear model of the management functions of HSOs/ HSs. The first level is input (resources) which are technology, equipment, information, capital resources, and patient/customers. The input requires demand for tests than it is converted into a process of structure , people, and technology that generate outputs that measures individual work performance, and reach desirable results. 10. Identify an organization or system and identify its internal and external stakeholders. For each group, indicate whether each stakeholder is 1) important, 2) influential, and/or 3) a positive influence or a threat. Youth organization internal stakeholders are employees, managers, customers, and shareholders. Each have an important role such as developing a positive working relationships with functional departments, and each rely on each other to provide good...

Words: 879 - Pages: 4

Premium Essay

What Are the Skills Required from a Fresh Graduate/Potential Manager?

...graduate/potential manager? Communication Skills Communication involved more than just being able to speak one-on-one to another individual in a clear and fluid manner so that your message is understood. As a fresh graduate or potential manager, communication skills are required and it is because of graduates or managers have great communication abilities, they can captivate an audience of hundreds, even thousands, with the presentation skills. As a manager, good communication skills help to keep the team in the loop by providing them as much information as possible about changes in business environment or projects. It means having the ability to write a comprehensive report that anyone can understand. Commercial Awareness As a fresh graduates or a potential manager, it is important for us to know about how a business or industry work and what make a company tick. Besides that, we have to show the understanding of what the organization goals through its product and services, and the way to compete in its market. In addition, as a potential manager, he needs to have a higher level of business acumen so that the company has a quick response on the changes of business environment. For the fresh graduates, having commercial awareness help them a lot in developing the industry and organizations. Problem Solving Skills and Analytical Skills As a fresh graduates or potential manager, you need to display an ability to take a logical and analytical approach to......

Words: 585 - Pages: 3

Premium Essay

Mba - Decision Science: Assignments

...involves five steps: 1. Define the problem. 2. Identify the alternative 3. Determine the criteria 4. Evaluate the alternative 5. Choose an alternative Decision-making is important skill for business and life. Decision-making is especially important for management and leadership. There are processes and techniques to improve decision-making and the quality of decisions. Decision-making is more natural to certain personalities, so the managers should focus more on improving the quality of their decisions. Managers that are less natural decision-makers are often able to make quality assessments, but then need to be more decisive in acting upon the assessments made. Good decision-making requires a mixture of skills: creative development and identification of options, clarity of judgment, firmness of decision, and effective implementation. Here are some useful methods for effective decision-making: First a simple step-by-step process for effective decision-making. Today’s managers confront difficult decisions daily and must consider an increasingly wide range of criteria in making those decisions. In the past, such decisions were often judged only on the basis of a single attribute, such as profit or cost. However, cost or profit alone often does not fully capture the desirability of a decision alternative. 2. What is the difference between decision making and problem solving? Decision Making and Problem Solving are two key management...

Words: 1147 - Pages: 5

Premium Essay

Paper

...un-necessary process support increasing of customer 2. Faster transfer (Complete transfer within 1 day refer to the time of summit request as procedure) | Actions required | Resources required | Responsibility | Timeline | KPIs (how will you measure success - demonstrated use of SMARTT KPIs) | 1.1 Review all process | Service of customer procedure | Customer service staff | 1 week | The service of customer is up to date | 1.2 Add queue numbering system | Queue numbering ticket and display | Customer service staff | 1 week | - 100% complete install and use the system - 100% staff are trained and service in same standard | 2.1 Contact and get information from each bank (Pass criteria & Reliability) | - Bank detail & condition | Manager | 2 weeks | - Get detail from every bank - select bank where pass criteria and reliability | 2.2 Inform customer and make a contract with those banks (Condition 1 day money transfer) | - List of joined bank and Contract document | Marketing staff | 1 month | - 100% complete make contract with those bank - Complete Advertise and inform customer | Budget: | 1.1 & 1.2: 500$ 2.1 & 2.2: 500$ | Consultation process: | 1. Make draft plan and present (for suggestion and commendation)2. Final present and approve3. Proceed the process as the action required plan4. Report the progressive (Weekly)5. Take corrective and preventive action (If any)6. Summarize & report of completing the action7. Proceed the process in......

Words: 1588 - Pages: 7

Premium Essay

Problem Solving

...Problem Solving and Judgment Selina Appel, Denise Locke, Christina Stamatien, and Amber Hamilton PSY 640 May 12, 2014 Dr. Brian Newbury Problem Solving and Judgment What is problem solving? Problem solving is a complex mental process that includes identifying, analyzing, discovering and solving problems. “Problem solving is described in terms of searching a problem space, which consists of various states of the problem” (Anderson, 2009, p. 212). Often times, problems can be difficult, and decisions can be challenging. Most problem solving issues require a lot of thought, emotion, and research in order to come up with a conclusion. The main goal in problem solving is to hinder and conquer obstacles and find the best solution to resolving the issues. Individuals use different strategies for problem solving in everyday life, whether at home, at work, or just in general. This paper will illustrate bullying in the workplace, and how to strategize. This paper will also demonstrate problem solving in the workplace, methods to problem solving, judgments in problem solving, and an implemented plan. Methods to Problem Solve Bullying in the workplace is a psychological harassment that impacts the mental health of individuals’ wellbeing. Bullying can lead to employee stress and it targets the physical and mental health of the individual (Namie & Namie, 2013). Bullying in the workplace is not acceptable behavior and there are ways to identify or deal with bullying.......

Words: 1516 - Pages: 7

Premium Essay

Merp

...where we do it, to how we communicate with friends, relatives, and business associates. As you can see from the opening vignette in the text, many businesses are remodeling their products and services to take advantage of expanded channel outlets such as the Internet, cell phones, and iPad and tablet devices. This chapter gives you an overview of many of the subjects we’ll touch on in this course. It will help you understand how information technology is being used by many businesses worldwide to increase efficiency, save money, and create better relationships with suppliers and customers. 1.1 The Role of Information Systems in Business Today Ask managers to describe their most important resources and they’ll list money, equipment, materials, and people—not necessarily in that order. It’s very unusual for managers to consider information an important resource, and yet it is. As electronic business and electronic commerce grow in popularity and more firms digitize their operations, having useful information is becoming even more important to the global business community. This chapter will begin to explain why you need to manage your information resources as closely as any other in your organization. How Information Systems Are Transforming Business The next time you’re in your workplace or on your school’s campus, even walking down the street, take a closer look at the people around you and observe what they’re doing. Most likely someone will be using a......

Words: 4484 - Pages: 18

Premium Essay

Information Systems and Business

...do and where we do it, to how we communicate with friends, relatives, and business associates. As you can see from the opening vignette in the text, many businesses are remodeling their products and services to take advantage of expanded channel outlets such as the Internet, cell phones, and even iPod devices. This chapter gives you an overview of many of the subjects we’ll touch on in this course. It will help you understand how information technology is being used by many businesses worldwide to increase efficiency, save money, and create better relationships with suppliers and customers. 1.1 The Role of Information Systems in Business Today Ask managers to describe their most important resources and they’ll list money, equipment, materials, and people—not necessarily in that order. It’s very unusual for managers to consider information an important resource, and yet it is. As electronic business and electronic commerce grow in popularity and more firms digitize their operations, having useful information is becoming even more important to the global business community. This chapter will begin to explain why you need to manage your information resources as closely as any other in your organization. How Information Systems Are Transforming Business The next time you’re in your workplace or on your school’s campus, even walking down the street, take a closer look at the people around you and observe what they’re doing. Most likely someone will be using a......

Words: 4852 - Pages: 20

Premium Essay

Human Resources

...Human Resources Officer – Recruitment. Below is the job responsibilities and requirements: Responsibilities: • Assist to the HR Manager for the hiring issues • Managing the recruitment, selection and interview process • Identify the effective recruitment channels • Prepare and update the job description and specification • Maintain all records related to the hiring • Follow-up new staff on-board issues • Closely work with HR Team in Hong Kong & China • Undertake the ad-hoc HR issues or projects Requirements: • Tactful and sensitive in handling confidential information • Good business acumen and high integrity • Responsible, committed and self-motivated • Excellent communications and interpersonal skills • Excellent spoken and written English and Putonghua As my main job duties is Recruitment, the skills I need for my jobs will be: • Excellent computer skills like Human Resources Information System (HRIM), Microsoft Word, Excel • General knowledge of various employment laws and practices • Able to work independently with minimal supervision • Skills in database management and record keeping • Ability to maintain the highly confidential nature of human resources work • Good Interpersonal skills and communication skills • Able to identify and resolve problems in a timely manner • Gather and analyze information skillfully • Initiative in dealing with daily assumptions • Good......

Words: 941 - Pages: 4

Premium Essay

Business Information Systems in Your Career

...systems transforming business and what is their relationship to globalization? • Why are information systems so essential for running and managing a business today? • What exactly is an information system? How does it work? What are its people, organization, and technology components? 1.2 Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall Essentials of Management Information Systems Chapter 1 Business Information Systems in Your Career STUDENT LEARNING OBJECTIVES • How will a four-step method for business problem solving help you solve information systemrelated problems? • How will information systems affect business careers and what information systems skills and knowledge are essential? 1.3 Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall Essentials of Management Information Systems Chapter 1 Business Information Systems in Your Career The New Yankee Stadium Looks to the Future • Problem: Escalating salaries, travel costs, and ticket prices, more competing entertainment options. • Solutions: Enhance fan experience by building state-of-the-art new stadium. 1.4 Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall Essentials of Management Information Systems Chapter 1 Business Information Systems in Your Career The New Yankee Stadium Looks to the Future • Cisco Systems supplied the technology for the new Yankee Stadium, including 1,100 highdefinition monitors and videoconferencing......

Words: 2974 - Pages: 12

Premium Essay

Organizational Behavior in the Workplace

...conclusions, or approaches | |to problems. (kinicki & Fugate, p. 7) | |Problem-solving: Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. | |(Kinicki & Fugate, p. 7) | |Judgement and Decision Making: Considering the relative cost and benefits of potential actions to choose the most appropriate ones. | |(Kinicki & Fugate, p. 7) | |Active Listening: Giving full attention to what other people are saying; taking the time to understand the points made; asking questions as| |appropriate and not interrupting. (Kinicki & Fugate, p. 7) | In the text, Understanding, and Managing Organizational Behavior, George and Jones define organization as a group of people that “work together and coordinate their actions to achieve a variety of goals” (kinicki & Fugate, p. 5) This paper will focus on explaining the main components of organizational behavior, while providing examples of how these elements relate to the workplace, as well as how it would benefit any manager....

Words: 413 - Pages: 2

Premium Essay

Management Information System

...and where we do it, to how we communicate with friends, relatives, and business associates. As you can see from the opening vignette in the text, many businesses are remodeling their products and services to take advantage of expanded channel outlets such as the Internet, cell phones, and even iPod devices. This chapter gives you an overview of many of the subjects we’ll touch on in this course. It will help you understand how information technology is being used by many businesses worldwide to increase efficiency, save money, and create better relationships with suppliers and customers. 1.1 The Role of Information Systems in Business Today Ask managers to describe their most important resources and they’ll list money, equipment, materials, and people—not necessarily in that order. It’s very unusual for managers to consider information an important resource, and yet it is. As electronic business and electronic commerce grow in popularity and more firms digitize their operations, having useful information is becoming even more important to the global business community. This chapter will begin to explain why you need to manage your information resources as closely as any other in your organization. How Information Systems Are Transforming Business The next time you’re in your workplace or on your school’s campus, even walking down the street, take a closer look at the people around you and observe what they’re doing. Most likely someone will be using a......

Words: 4875 - Pages: 20