...conceptual focus Course Planner 16031::Gurpreet Kaur Lectures 3.0 Tutorials Practicals Credits 1.0 0.0 4.0 TextBooks Sr No T-1 Title Operations Management Reference Books Sr No R-1 R-2 Other Reading Sr No OR-1 OR-2 OR-3 OR-4 OR-5 OR-6 OR-7 OR-8 OR-9 OR-10 OR-11 OR-12 Journals articles as Compulsary reading (specific articles, complete reference) The four things that a service Business must get right HBR Article , Bang & Olufsen Design Driven Innovation : HBR , Smart Product Design : HBR , Mishina, Kazuhiro. Toyota Motor Manufacturing, U.S.A., Inc. HBS Case No. 9-693-019. Harvard Business School Publishing, Boston, 1995. , Hammond, Janice H. Barilla SpA (A). HBS Case No. 9-694-046. Harvard Business School Publishing, Boston, 1994. , Latour, Almar. Nokia Handles Supply Shock with Aplomb as Ericsson of Sweden Gets Burned. The Wall Street Journal. Dow Jones & Company, Inc., 2001. , National Cranberry Cooperative HBS #688122. From Case Map , John Crane UK Ltd Case : The CAD CAM Link . HBS #691021,24p , To Move or not to Move .Case of Cathay Pacific Airways . University of Hong Kong HBS #HKU003,22p , Note on Quality: The Views of Deming, Juran, and Crosby HBS .687011 , Process Control at Polaroid , HBS, #693047 , LL Bean Item Forecasting and Inventory Management HBS, #893003, 5p , Johson Control Automotive Systems , HBS,#69308623p , Title Operations Management Concepts, Techniques & Applications Operations Management Author Evans & Collier Edition 1st Year Publisher Name Cengage Learning...
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...Use Cases Chapter 3 Systems Analysis and Design in a Changing World 6th Ed Satzinger, Jackson & Burd Chapter 3 Outline Use Cases and User Goals Use Cases and Event Decomposition Use Cases and CRUD Use Cases in the RMO Business Case User Case Diagrams Systems Analysis and Design in a Changing World, 6th Edition 2 Learning Objectives Explain why identifying use cases is the key to defining functional requirements Describe the two techniques for identifying use cases i.e. user goal technique and event decomposition technique to identify use cases Apply the CRUD technique to validate and refine the list of use cases Describe the notation and purpose for the use case diagram Draw use case diagrams by actor and by subsystem Overview Chapter 2 provided an overview of systems analysis activities, functional and non-functional requirements, modelling, and information gathering techniques This Chapter focuses on identifying and modelling the key aspect of functional requirements – Use Cases In the RMO Tradeshow System from Chapter 1, some use cases are Look up supplier, Enter/update product information, Enter/Update contact information This chapter’s opening case Waiters on Call, examples of use cases are Record an order, Record delivery, Update an order, Sign in driver, Reconcile driver receipts, Produce end of day deposit slip, and Produce weekly sales reports Systems Analysis and Design in a Changing World, 6th Edition 4 Systems Analysis and Design in a Changing...
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...OM CHAPTER 7 PROCESS SELECTION, DESIGN, AND ANALYSIS DAVID A. COLLIER AND JAMES R. EVANS OM, Ch. 7 Process Selection, Design, and Analysis ©2009 South-Western, a part of Cengage Learning 1 Chapter 7 Learning Outcomes learning outcomes LO1 Describe the four types of processes used to produce goods and services. LO2 Explain the logic and use of the product-process matrix. LO3 Explain the logic and use of the service-positioning matrix. LO4 Describe how to apply process and value stream mapping for process design. process maps. LO5 Explain how to improve process designs and analyze LO6 Describe how to compute resource utilization and apply Little’s Law. OM, Ch. 7 Process Selection, Design, and Analysis ©2009 South-Western, a part of Cengage Learning 22 Chapter 7 Process Selection, Design, and Analysis called to make an airline flight reservation just an hour ago. The telephone rang five times before a recorded voice answered. “Thank you for calling ABC Travel Services,” it said. “To ensure the highest level of customer service, this call may be recorded for future analysis.” Next, I was asked to select from one of the following three choices: “If the trip is related to company business, press 1. Personal business, press 2. Group travel, press 3.” I pressed 1. I was then asked to select from the following four choices: “If this is a trip within the United States, press 1. International, press 2. Scheduled training, press 3. Related...
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...Systems Development Life Cycle Elements Julie Lauck BSA/376 February 11, 2015 John Neels Systems Development Life Cycle Elements The Systems Development Life Cycle (SDLC) is a general tool business and organizations can use to develop and implement new information systems. The projects can be large or small. The SDLC involves a variety of steps, elements or phases, and personnel to complete the project. Essential Elements of the SDLC The process of the SDLC can be described like so: “is first conceived as an idea; then it is designed, built, and deployed during a development project; and finally it is put into production and used to support the business” (Satzinger, Jackson, & Burd, 2009, Chapter 2). The four formal elements of the SDLC are the planning, analysis, design, and implementation phases. These phases make up the framework for the project and break down the task of management. The course mentioned a fifth phase (support) that involves routine testing and monitoring of the final implemented information system (Satzinger, Jackson, & Burd, 2009, Chapter 2). Planning The first phase has been noted to be the most important. The business or organization recognizes a significant problem has to solve. Analysts will then work to produce a timeline or schedule of events that must occur up to project completion. The project must be reviewed to validate feasibility. Project...
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...Denise Figueroa IT460 System Analysis and Design Professor Heith Hennel Unit 9 Assignment October 27, 2015 We will be creating a test plan for the SCR TIMS project that will use only the related items of the SCR TIMS network. This plan will address the testing strategies and all the quality requirements. There will be a testing plan that will exist of four different levels. These different levels will include the System, Acceptance, Unit and Integration. We will start off with the test items that will be included: • Server Machine • Network Communication • Disk Arrays • Client Machines 1. Executives 2. Administrators 3. Project Managers 4. Systems 5. Business Solutions Network • Firewalls • Printers • Faxes • Scanners Our...
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...Chapter 3 – Conceptual Design: An Overview of Methodologies, Models and Notations CHAPTER OBJECTIVES (YOU SHOULD BE ABLE TO): 1. Define and describe a methodology. 2. Define and describe traditional, structured analysis & design, information modeling, and object-oriented methodology classifications. 3. Define and describe a Data Flow Diagram (DFD) and an Entity-Relationship Diagram (ERD). 4. Define and describe attributes, operations and relationships in an object-oriented methodology. 5. Define and describe the foundational characteristics of an object-oriented methodology. 6. Describe two classic information systems development challenges and their potential resolution. 7. Discuss Classification Theory and its relationship with object-oriented methodologies. 8. Describe Rational Corporation's Unified Software Development Process. 9. Define parallelism, substitution and omission. 10. Describe the Unified Modeling Language (UML) and describe Use Case, Class Diagram and Interaction Diagram. 11. Describe a simplistic object-oriented methodology for applying and using the UML. 12. Describe the foundational characteristics of the UML’s Class Diagram DESIGN A generic systems development life cycle (SDLC) was presented in an earlier chapter. You may recall that the purpose for this version of a SDLC was to give you a simplified way of sequentially studying the activities that are utilized to produce software-intensive information systems. In reality the SDLC...
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...INFORMATION SYSTEM STRATEGIC PLANNING Information System Strategic Planning, the Cost of Efficiency Student Name University Any Town, Virginia September 2010 Certification and Approval A Directed Research Project on Information System Strategic Planning the Cost of Efficiency: Is there a preferred approach to information systems planning, submitted to the Graduate Faculty of Strayer University in candidacy for the degree of Master’s of Science in Information Systems. Submitted by: _________________________Date: _______________ Approved by: ___________________________ Date: _______________ ABSTRACT Information systems’ planning is often costly to implement and maintain; however, sound planning practices may reduce expenses associated with the development processes. A Formal methodical approach to systems analysis, requirements engineering, systems design, development, and construction may offer a reduction in development and certain aspects of life cycle support expenses. Corporate expenses may reach approximately 5% of their gross income on information systems development and support. This equates to approximately $15,000,000 to $35,000,000 annually (Whitemarsh Information Systems Corp. 2008, p.). Information systems may cost significantly less. In comparison, information systems, contingent upon other factors such as size of the company, and complexity of the information system cost may range anywhere from $2,000,000 to $10,000,000 per system. Corporate...
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...AN INTERNET BANKING SYSTEM Computer Science Honours Documentation 2012 Author: Mohamed Hassan Ali Student Number: 3270152 Supervisor: Mr. Michael Norman Department of Computer Science A mini-thesis submitted in partial fulfillment of the requirements for the degree of B.Sc. Honours. ABSTRACT The adoption of Electronic Banking by commercial enterprises has been in existence since the mid 90s, much greater in number due to lower operating costs associated with it. Electronic banking has initially been in the form of automatic teller machines and telephone transactions. More recently, it has been transformed by the Internet, a new delivery channel for banking services that benefits both customers and banks. Internet banking system services can include: Open an account, Balance enquiry, Request for Cheque book, Beneficiary payments (EFT), Viewing monthly. Furthermore, customer’s application for electronic banking facilities is expanding as the cost savings on transactions over the Internet are significant. i PLAGIARISM DECLARATION I, Mohamed Hassan Ali, certify that this project is my own work. I understand what plagiarism is and I have used quotations and references to fully acknowledge all the words and ideas of others, which we have used in our project. I have not copied anyone else's project. I have also not permitted anyone to copy my project. Signature: _ _ _ _ _ _ _ _ _ _ _ ii ACKNOWLEDGEMENTS First and foremost I am ever...
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...Scope Inovative Tuition Centre no applying for IT / IS into the system for reducing the workload. Only used papers and manually filling for notation and reporting. Tuition Centre Management System (TCMS) is a system that will be used by Scope Inovative Tuition Centre of Pulai Utama , Johore as the case study. This TCMS is build due to lack of computerized in management system for SITC. The review to an existing system had been made and analyzed in order to discover the lack and inappropriate method from the existing system. The management system that is covered in this thesis is specialized to tuition center aspect. The user of this system are staff tuition centre, students, parents and tutors. This system has the ability keep huge data organized, secured and may reduce the uses of papers. The uses of database element can produce more structured system data. Tuition centre management system are going to be developed using the web-based system and a kind of client-server environment.This system will be reducd the inefficiency wat that is currently used. SDLC has been chosen as the method to develop this system which is planning, analysis, design and development, testing and implementation. This methodology is chosen because it attempts to reduce inherent project risk by breaking a project into smaller segments, provides easy to change during the development process and it is suitable used on developing TCMS. Chapter 1 : Introduction 1.1 Introduction Nowadays education...
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...Written Assignment: 1. Chapter 1 – Introduction to System Analysis and Design Answer questions 1, 2, 3, found on page 34 of the reading, and answer minicase 1 Learning Outcomes: LO1, LO2, LO3) a. What are the six general skills all project team members should have? Six general skills all project team members should have are technical, business, analytical, interpersonal, management, and ethical. b. What are the major roles on a project team? There are five major roles on a project team that have to work together to succeed. The five roles that are needed is a business analyst, systems analyst, infrastructure analyst, change management analyst, and a project manager. c. Compare and contrast the role of a systems analyst, business analyst, and infrastructure analyst. The roles of systems analyst is to identify how technology can improve business processes, design new business processes, design the information system, and ensuring that the system conforms to information systems standards. The roles of a business analyst is to analyze the key business aspects of the system, identify how the system will provide business value, and design the new business process and policy. The roles of an infrastructure analyst is to ensure that the system conforms to infrastructure standards and identify infrastructure changes needed to support the system. d. Minicase 1 i. LO1 Follow the original plan given to you by the IS experts. ...
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...expressly prohibited. Chapter 1 The Product CHAPTER OVERVIEW AND COMMENTS The goal of this chapter is to introduce the notion of software as a product designed and built by software engineers. Software is important because it is used by a great many people in society. Software engineers have a moral and ethical responsibility to ensure that the software they design does no serious harm to any people. Software engineers tend to be concerned with the technical elegance of their software products. Customers tend to be concerned only with whether or not a software product meets their needs and is easy to use. 1.1 The Evolving Role of Software The main point of this section is that the primary purpose of software is that of information transformer. Software is used to produce, manage, acquire, modify, display, and transmit information anywhere in the world. The days of the lone programmer are gone. Modern software is developed by teams of software specialists. Yet, the software developer's concerns have remained the same. Why does software take so long to complete? Why does it cost so much to produce? Why can't all errors be found and removed before software is delivered to the customer? 1.2 Software Software is not like the artifacts produced in most other engineering disciplines. Software is developed it is not manufactured in the classical sense. Building a software product is more like constructing a design prototype. Opportunities for ...
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...HOSTEL MANAGEMENT SYSTEM (HMS) WAN NUR HIDAYU BINTI WAN JA’AFAR Report submitted in partial fulfilment of the requirements For the award of the degree of Bachelor of Computer Science (Software Engineering) Faculty of Computer Systems & Software Engineering Universiti Malaysia Pahang JUNE, 2012 vi ABSTRACT Hostel Management is an application developed to manage the various activities in hostel. The particular project is deal with the problems on managing the a hostel and avoids the problem occurs when carried out manually. Identification of the drawbacks of the existing system leads to the designing of computerized system that will be compatible to the existing system with the system which is more friendly and more GUI oriented. The objective of this project is to present a design of Hostel Management System for SMA Pahang. Our research is a comparative study of software design in development HMS for SMA Pahang. The study is focusly on fully utilize the OO Diagram and functional-based diagram. Our focus is comparing the utilization and significant of software design while developing the system using PHP for development of HMS. vii ABSTRAK Pengurusan asrama adalah satu aplikasi yang dibangunkan untuk menguruskan pelbagai aktiviti di asrama. Projek tertentu berurusan dengan masalah menguruskan asrama dan mengelakkan masalah ini berlaku apabila dijalankan secara manual. Pengenalan kelemahan system yang sedia ada membawa kepada mereka...
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...Chapter 8 – Approaches to System Development 1 Table of Contents ← Chapter Overview ← Learning Objectives ← Notes on Opening Case and EOC Cases ← Key Terms 2 Chapter Overview There are two closely related yet independent concepts in this chapter. The first important concept is that there are two types of Systems Development Life Cycle approaches—a predictive approach and an adaptive approach. The second important concept is that there are two types of development methodologies—a structured approach and an object-oriented approach. These are two separate concepts. Projects can be any mix of these two approaches, the approach to the life cycle and the approach to the methodology—predictive with structured, predictive with object-oriented, adaptive with structured, or adaptive with object-oriented. The chapter first presents and explains the differences in the life cycle approach—the predictive and the adaptive approaches. These two approaches are really a continuum and any give project may have elements of both approaches. The predictive approach to the SDLC is used for projects that are well understood and low risk. The adaptive approach to the SDLC is used for projects that are not well understood and are higher risk. Adaptive SDLCs are more iterative and allow the project team to adapt the project to changing circumstances. The other important concept that you should learn from this chapter are the difference between the two...
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... INTAN SALWANI MOHAMED DATE : AS AT 25TH NOVEMBER 2013 CHAPTER 1 – Introduction to Information Systems Development APRIL 2009 Question 1 a) System Development Life Cycle (SDLC) is one of the commonly used methods for developing information system. Explain what SDLC is. (4 marks) OCTOBER 2009 Question 1 a) Developing information systems is a complex process and requires team effort with different skills and experts. Explain the role of the following team members in relation to SDLC. i) End user ii) Infrastructure analyst iii) System Analyst iv) Project manager (8 marks) OCTOBER 2010 Question 1 a) List the phases that can be found in the systems development life cycle. (5 marks) b) Explain two (2) critics towards the waterfall model of the systems development life cycle. (4 marks) APRIL 2011 Question 1 * An information systems development team needs a mixture of knowledge and skills to successfully build a system. List any four (4) personnel involved in a typical information systems development team. (2 marks) JANUARY 2012 Question 1 a) State the FIVE (5) components of a computer-based information system. (2.5 marks) JUNE 2012 Question 1 a) Systems development life cycle is a series of recommended steps or phases designed as a guideline for developing information system. List any two (2) tasks involved in each of the phases of a systems development life cycle. (5 marks) JANUARY 2013 Question...
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...CSE- 401 DISTRIBUTED SYSTEMS [3 1 0 4] 1. Distributed System Models: Introduction , Examples , Architecture models , Fundamental models (1.1,1.2,1.4, 2.1-2.3 of Text1 ) ..2hrs 2. Interprocess Communication, Distributed Objects and Remote Invocation: Introduction , External data representation and marshalling, Communication models, Communication between distributed objects , Remote procedure call Case study: Interprocess communication in UNIX, Java RMI . (4.1-4.6, 5.1-5.5 of Text1) ..6hrs 3. Operating System Introduction , Operating system layer, Processes and threads, Communication and invocation, Architecture (6.1-6.6 of Text1) ..4hrs. 4. Distributed File Systems and Name Services: Introduction , File service architecture, Name services, Domain Name System, Directory and directory services. Case study: Sun network file system, Global name service. (8.1-8.3, 9.1-9.4 of Text1) …6hrs 5. Synchronization: Clock Synchronization, Physical clocks, Logical clocks, Global state (5.1-5.3 of Text2) ..5hrs 6. Transactions&...
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