Free Essay

Ten Years in Just 89 Square Feet

In:

Submitted By tntaylo
Words 1653
Pages 7
Ten Years in Just 89 Square Feet
Jay Shafer and the Tiny House Movement by Antony Taylor

For ten years, Jay woke up every morning to his bedroom ceiling, just 3' away from his face. After climbing down from his loft bed into his 6' x 6 ½' living room, he would enter his 4' x 2' bathroom. To most people, Jay would appear to be a prisoner, and the conditions might appear inhumane, yet Jay is not a prisoner, nor has he been forced into these living conditions. In fact, Jay not only chose to live in such a small space, he designed it himself! Jay's house for ten years, the “Epu” is the size of a walk-in closet in most of today's homes, yet it contains a living room, desk, fully functioning kitchen, separate bathroom, and loft bed space.

Jay Shafer is the owner of the Tiny Tumbleweed House Company, founder of the Small House Society, an ecological activist, a new-era architect, and a lifestyle revolutionary. His minimalist lifestyle design has been featured in The New York Times, The San Francisco Chronicle, The Wall Street Journal, and Time Magazine. He and his tiny house has been featured on “CNN”, “Oprah”, “This Old House” and countless local news stations. Around the country, people are purchasing his designs, attending his workshops, and following his revolutionary example of how to live life with less space and less possessions, resulting in less of a drain on resources and the environment.

A Mixture of Motivations

Today's economy suffers in part due to the housing boom and deflation of the past few years. Houses grew and grew, and so did their prices. People wanted more space for themselves and their possessions; which in turn required more materials, more energy to heat and cool, more time to maintain, and more possessions to fill the expanded space. The bubble burst, as consumers could no longer keep up with houses that were too large for both themselves and their budgets. Sustainable architecture has gained increasing interest to help reduce the demand on the planet's resources. To see that Jay first moved into his 89 square foot home in 1997, puts him well ahead of the trend. "I don’t want to burn any more fossil fuels or go through any more construction materials than I have to, for space that I’m not going to use anyway. And I don’t want to be putting out any more greenhouse gases than I have to." Jay says.

The idea of living small is not new, one of history's most memorable examples is Henry David Thoreau, who lived in a 10' x 15' cabin on Walden Pond for over two years in 1845. The reason for such a reduction in material lifestyle? In Thoreau's own words:

“I wanted to live deep and suck out all the marrow of life, to live so sturdily and Spartan-like as to put to rout all that was not life, to cut a broad swath and shave close, to drive life into a corner, and reduce it to its lowest terms, and, if it proved to be mean, why then to get the whole and genuine meanness of it, and publish its meanness to the world; or if it were sublime, to know it by experience, and be able to give a true account of it in my next excursion.”

Henry David Thoreau, Walden, "Where I Lived, and What I Lived For"

So does Jay share a common theme with Thoreau? While some of his desires may echo the sentiment expressed by Thoreau, there was a simpler inspiration for Shafer's desire for simplicity: he hated the nearly 4,000 square foot home that he grew up in. "It was my sister and I who cleaned our house every weekend, and we envied the other kids who got to play while we cleaned the house all weekend long." Jay says.

Another quote by Jay appears to give him more in common with the growing movements of minimalist or simple living: "The more stuff I have in my life that’s not contributing to my happiness, the more work I have to do, which doesn’t make me happy," he says. "So, I got rid of all my unnecessary stuff and just live with what really makes me happy. That editing process is really arduous. But once it’s done, that’s the hard part. It’s all over and you’re just living very liberated from there on out." Proponents of simple living believe that a voluntary reduction of assets is not only better for the environment, but that it is also better for one's own happiness, as well. The old adage of “Less is more.” is their motto. The small house movement owes a lot to the ideal of anti-consumerism, an idea that may seem foreign to some. "It's very un-American in the sense that living small means consuming less," says Jay.

Growing Into a Small House Advocate

Jay built his first small home for himself in 1997. The houses frame sits on a 7' x 14' wheeled trailer, of the type used to tow cars behind mobile homes. The reason for this is because current residential codes eschew small houses. The current International Residential Code requires that a residence have one room that is at least 120 square feet just as gathering space. By making his house into a trailer, Jay's house could be governed by a reduced set of specifications and remain compliant. The additional benefit was that Jay could take his house with him wherever he desired by hooking the trailer up to his truck and taking it with him. Jay has lived comfortably in his home in Iowa's harsh winters, and California's hot summers.

Towing his house around behind him attracted some attention, which Jay used to form the “Tumbleweed Tiny House Company” in the years prior to the new millennium. At first, he sold his plans and taught others how to build small houses as a means to supplement his income. In 2002, he founded the “Small House Society” with Gregory Paul Johnson; a friend, fellow enthusiast, and co-worker at the University of Iowa. Dave commissioned the first commercial build from Jay later that year. Back then, Jay was fortunate to sell just one home and a couple of sets of plans a year. His workshops were held once a year, attracting a few people interested in how to live with less.

In 2005, both Johnson and Shafer wanted to bring awareness to their cause. Recalling how Jay used to draw attention towing his home behind him, they took to the road with both of their tiny houses. This tour not only drew a lot of interested stares, the media took notice as well. Both Johnson and Shafer were both featured in articles and on news programs.

2007, was a year of change for Jay in many ways: Jay's unique home was featured on “Oprah” that year, exposing his company to a legion of interested viewers. Jay also got married and together they had a child that year, and Jay realized that he needed homes that families could enjoy and live in comfortably, while still complying with residential codes. This was the last year that he lived in his 89 square foot abode. His current family home though, is just 500 square feet. His company created designs for homes that met the minimum International Residential Codes for size, most of which are 1/5th of the size of the average home. The smallest of which could be built for as little as $22,000.

Today, Jay's business has grown in leaps and bounds. He not only provides an income for himself and his family, but also a small building crew. His designs have grown with requests, but still maintain their commitment to being smaller in size. The largest of his designs is just 874 square feet, with three bedrooms and two bathrooms. His designs appeal to nature lovers, minimalists, and those whose finances dictate less expensive living. He sells 50 designs per year, up from five just years before. His eight yearly workshops attract 40 people on average. Nationwide, 300 people now live in homes of his design. His crew builds a home per month, compared with one per year when he was first starting.

Jay has become an advocate not only for a lifestyle, but a crusader against the excesses of homebuilding, even testifying and submitting proposed coding changes to the International Code Council. His latest project is a community of his small homes on a small piece of land, with shared areas and walking paths. A large vision for a builder of small homes, and it all started in a space smaller than most American bedrooms. As Leonardo da Vinci once said: “Simplicity is the ultimate sophistication.”

WORKS CITED
Tumbleweed House Company http://www.tumbleweedhouses.com Time Magazine “Shrinking Down the House.” Aug 14th, 2006 http://www.time.com/time/magazine/article/0,9171,1226156-1,00.html VOA News “Taking Downsizing to a Whole New Level.” Jan 14th, 2011 http://www.voanews.com/english/news/usa/places/Taking-Downsizing-to-a-Whole-New-Level-113610869.html Huffington Post “Buyers Flock To Ridiculously Small Homes During Downturn.” Nov 29th, 2010 http://www.huffingtonpost.com/2010/11/29/small-house-movement-the-_n_789422.html#s193807&title=undefined New York Times “The Next Little Thing.” Sept 10th, 2008 http://www.nytimes.com/2008/09/11/garden/11tiny.html?_r=1&scp=5&sq=%22jay%20shafer%22&st=cse New York Times “Living in the Round.” Sept 10th, 2006 http://www.nytimes.com/2006/09/10/realestate/keymagazine/910hsyurt.html Wikipedia, the free encyclopedia “Henry David Thoreau”
http://en.wikipedia.org/wiki/Henry_David_Thoreau

Similar Documents

Free Essay

Sears

...are subject to risk. As with all mutual funds, investing in the Fairholme Fund involves risk including potential loss of principal. Opinions expressed are those of the author and/or Fairholme Capital Management, L.L.C. and should not be considered a forecast of future events, a guarantee of future results, nor investment advice. The Fairholme Fund’s holdings and sector weightings are subject to change. As of May 31, 2012, Sears securities comprised 10% of the Fairholme Fund’s total net assets. The Fairholme Fund’s portfolio holdings are generally disclosed as required by law or regulation on a quarterly basis through reports to shareholders or filings with the SEC within 60 days after quarter end. A complete list of the Fairholme Fund’s top ten holdings is available on our website at www.fairholmefunds.com. The Fairholme Fund is non‐diversified, which means that it invests in a smaller number of securities when compared to more diversified funds. Therefore, the Fairholme Fund is exposed to greater individual security volatility...

Words: 2450 - Pages: 10

Free Essay

Vhihg

...Numbers and the Number Line 1.5 Addition and Subtraction of Real Numbers 1.6 Multiplication and Division of Real Numbers 1.7 Properties of Real Numbers 1.8 Simplifying and Writing Algebraic Expressions Introduction to Algebra Unless you try to do something beyond what you have already mastered, you will never grow. —RONALD E. OSBORN ust over a century ago only about one in ten workers was in a professional, technical, or managerial occupation. Today this proportion is nearly one in three, and the study of mathematics is essential for anyone who wants to keep up with the technological changes that are occurring in nearly every occupation. Mathematics is the language of technology. In the information age, mathematics is being used to describe human behavior in areas such as economics, medicine, advertising, social networks, and Internet use. For example, mathematics can help maximize the impact of advertising by analyzing social networks such as Facebook. Today’s business managers need employees who not only understand human behavior but can also describe that behavior using mathematics. It’s just a matter of time before the majority of the workforce will need the analytic skills that are taught in mathematics classes every day. No matter what career path you choose, a solid background in mathematics will provide you with opportunities to reach your full potential in your vocation, income level, and lifestyle. J ISBN 1-256-49082-2 Source: A. Greenspan, “The Economic...

Words: 37085 - Pages: 149

Free Essay

Pythagorean Quadratic

...Factoring The sport of skydiving was born in the 1930s soon after the military began using parachutes as a means of deploying troops. Today, skydiving is a popular sport around the world. With as little as 8 hours of ground instruction, first-time jumpers can be ready to make a solo jump. Without the assistance of oxygen, skydivers can jump from as high as 14,000 feet and reach speeds of more than 100 miles per hour as they fall toward the earth. Jumpers usually open their parachutes between 2000 and 3000 feet and then gradually glide down to their landing area. If the jump and the parachute are handled correctly, the landing can be as gentle as jumping off two steps. Making a jump and floating to earth are only part of the sport of skydiving. For 5 5.1 Factoring Out Common Factors Special Products and Grouping Factoring the Trinomial ax2 bx c with a 1 Factoring the Trinomial ax2 bx c with a 1 Difference and Sum of Cubes and a Strategy Solving Quadratic Equations by Factoring 5.2 Chapter 5.3 5.4 5.5 5.6 example, in an activity called “relative work skydiving,” a team of as many as 920 free-falling skydivers join together to make geometrically shaped formations. In a related exercise called “canopy relative work,” the team members form geometric patterns after their parachutes or canopies have opened. This kind of skydiving takes skill and practice, and teams are not always successful in their attempts. The amount of time a skydiver has for a free fall depends...

Words: 23278 - Pages: 94

Premium Essay

Student

...For the exclusive use of D. Xiang, 2015. 9-200-044 REV: JANUARY 15, 2002 LISA MEULBROEK Kmart Inc. and Builders Square Introduction In July 1997, Kmart appeared to be nearing a year-long effort to sell its faltering Do-It-Yourself (DIY) home improvement chain, Builders Square. Leonard Green & Partners, a Los Angeles-based retail buyout firm, had proposed to buy Builders Square (BSQ) and merge it with Hechinger’s, a Washington, D.C.-based DIY chain that had been a pioneer in the retail home improvement industry. The newly-formed Builders Square-Hechinger combination would create the nation’s third largest DIY retailer, and seemed to be one of the few options left to Kmart. Kmart’s CEO, Floyd Hall, had a difficult decision to make: should he move forward with Green’s offer of $10 million for Builders Square, or should he continue the search in hopes of receiving a higher offer? Green’s offer seemed surprisingly low, even given Builders Square’s recent sub-par performance, yet bidders for Builders Square had been slow to materialize. Indeed, Kmart’s recent talks concerning a joint venture with Waban Co.’s HomeBase centers ended when Waban’s management withdrew without explanation. As the decision neared, Kmart’s options seemed limited and time was short. Kmart and its Entry into Specialty Retailing Kmart Corporation, one of the world’s largest mass merchandise retailers, began as the S.S. Kresge Company in 1912 and by the 1950s it was one of the largest...

Words: 10302 - Pages: 42

Free Essay

Miami Downtown Hotel Area and Site Review

...and Area Review Site Considerations Introduction The site is located on an undeveloped parcel of land on high-end Brickell Bay Drive, just south of SE 12th Street, on the east side by the bay. The available land is divided into two parcels. The hotel will be on the Southern portion of the side. There is no existing structure on the land, just a patch of grass, and it is fenced and closed off. There are hotels on both sides of the property and all along the same street. So it is assumed the area is well set up to provide the appropriate utilities services. The new hotel is planned for opening on January 1, 2015. Plans for the hotel include:  400 guest rooms  20,000 square feet of meeting and banquet space,  Two restaurants: one a Bistro type restaurant (casual or linen table service depending on the meal period) to open from 6 AM to midnight (100 seats); and a fine dining restaurant with 80 seats.  A bar/lounge with entertainment  A pool and outside patio area.  Two 1000 sq. ft. gift shoppes inside the hotel  2 – 1000 sq. ft. gift shoppes inside the hotel The developer is planning to develop the hotel as an independent hotel, not as a brand. 1 Thunderbird Consulting Group Site and Area Review Proposed Hotel on Brickell Bay Drive, Miami, FL The Brickell area has long been the financial center of the City of Miami. Located just south of Downtown Miami, Brickell Avenue, from which the area derives its name, is dotted with gleaming skyscrapers filled with international...

Words: 8319 - Pages: 34

Premium Essay

What

...Part 1. Basic Concepts of Statistics Basic Concepts of Statistics • Every four years, we suffer through an affliction, the presidential election. • Months before the election, public media will inform us that a poll conducted by the opinion research shows that a candidate gains support of more than 50 percent of voters. 1 2 Basic Concepts of Statistics • However, the high percent of support will be with a margin of error of plus or minus 3%. • What is meant by the term margin of error? • If you have an ambition to become president, you need to know something about statistics. • If you cannot perform statistics yourself, it would be better to hire a statistician right away. 3 Testing Hypotheses: One-sample tests • One-sample tests • Null hypothesis: – Ho: μ ≧0 • Alternative hypothesis: – Ha: μ <0 4 What is a Hypothesis? • A hypothesis is a claim (assumption) about a population parameter: – population mean Example: The mean monthly cell phone bill in this city is μ = $42 The Null Hypothesis, H0 • States the claim or assertion to be tested Example: The average number of TV sets in U.S. Homes is equal to three (H0 : µ = 3 ) • Is always about a population parameter, not about a sample statistic H0 : X = 3 6 – population proportion Example: The proportion of adults in this city with cell phones is π = 0.68 5 H0 : µ = 3 The Null Hypothesis, H0 (continued) The Alternative Hypothesis, H1 • Is the opposite of the null hypothesis ...

Words: 23672 - Pages: 95

Free Essay

The Speed Math Bible

...set of calculations i s "rigidly" one, and that everything should always be made in the same way. This obviously can't do much more than boring every student and generating the feeling that the matter itself, rather than improving one's mental skills, actually shrinks them, gradually transforming him/her into something that's more similar to an industrial machine. This book, however, is designed to go far beyond this restricted vision and will teach you that the classic approach is not the only possible approach and that every set of mathematical calculations can be transformed into a deeply creative challenge. The idea of mathematical "trick" is unjustly "demonised": very few people know that they could perform very complex calculations just by using extraordinarily rapid and effective numerical tricks. And although it's widely accepted that learning the right balance between tricks and rigour, creativity and structure, quick solutions and harder...

Words: 40638 - Pages: 163

Free Essay

Guesstimates

...CONSULTING CLUB CASEBOOK 2004/2005 CASES Page 6 of 48 Copyright 2004, Do not copy or distribute without permission CONSULTING CLUB CASEBOOK 2004/2005 SOURCE / FIRM: DATE / CONTEXT: ISSUES COVERED: ISSUE/PROBLEM POSED: INFORMATION PROVIDED: SOLUTION: OTHER USEFUL TIPS: Page 9 of 48 BOOZ ALLEN HAMILTON 2nd round interview for summer internship 2004 Brainteaser Estimation How would you value a football (soccer) player? Business Case None I went around the houses a bit on this one. Identified sources of revenue for a football club including: Ticket revenue, Revenue from TV coverage, Sponsorship Merchandise sales (e.g. shirts) Talked around how to determine the contribution that an individual player makes to those revenue streams The final conclusion was that the best way to divide the portion of revenue related to the actual players (over their lifetime) between the team would be based on individual ratings (like those published for each player in the fantasy football league) Talked around valuation as the present value of future cash flows related to each player Open discussion with structure maintained through making notes and drawing tree diagrams was appreciated – used diagrams as prompt for directing discussions Copyright 2004, Do not copy or distribute without permission CONSULTING CLUB CASEBOOK 2004/2005 SOURCE / FIRM: DATE / CONTEXT: ISSUES COVERED: ISSUE/PROBLEM POSED: INFORMATION PROVIDED: SOLUTION: ...

Words: 16234 - Pages: 65

Premium Essay

Southwest Air

...1 Southwest experience o 7.2 In-flight entertainment o 7.3 Evolve interior • 8 Rapid Rewards • 9 Incidents and accidents • 10 Controversies • 11 See also • 12 References • 13 External links History Early history Southwest Airlines Boeing 737-200 wearing the original airline colors when landing at San Antonio in 1975 Southwest Airlines traces their roots to the March 16, 1967 incorporation of Air Southwest Co. by Rollin King and Herb Kelleher to provide service within the state of Texas.[2][3] Kelleher believed that by providing intrastate service within Texas, the airline could avoid federal regulation.[8] Three airlines (Braniff, Trans-Texas, and Continental Airlines) started legal action which was not resolved for three years. Air Southwest prevailed in 1970 when the Texas Supreme Court upheld Air Southwest’s right to fly within Texas.[9] The Texas decision became final on December 7, 1970 when the U.S. Supreme Court declined to review the case, without comment. Boeing 737-200 at William P. Hobby Airport in 1983 The story of Southwest’s legal fight was turned into a children’s book, Gumwrappers and Goggles by Winifred Barnum in 1983. In the story, TJ Love, a small jet, is taken to court by two larger jets to keep him from...

Words: 10070 - Pages: 41

Free Essay

Art Paper

...Experience Timeless Coastal Beauty, Style and Sophistication Only the best will do ... Best wishes on your upcoming special day, and thank you for your interest in InterContinental The Clement Monterey as your wedding destination. Our spectacular ocean front hotel is situated right in the heart of historic Cannery Row and on the Monterey Bay, where mesmerizing ocean views, bay breezes and coastal scenery will captivate your soul and enchant your guests. Wedding ceremonies are staged on an expansive courtyard facing the sapphire-blue waters of the bay. Couples say their vows against this stunning azure backdrop, enlivened by marine life such as frolicking sea otters, harbor seals and sea lions. To enhance enjoyment of this picturesque setting, your social hour can take place in the inspiring ocean air as well. While the wedding party is posing for pictures, guests can enjoy the hotel’s boardwalk and pier, which extends out over the bay. Cut-outs on the boardwalk reveal tantalizing peeks down into the tidal zone and the teeming underwater world of the Monterey Bay National Marine Sanctuary. We specialize in offering all of the extras that will make your wedding memorable: Wedding Showers Engagement Parties Rehearsal Dinners Wedding Ceremonies Wedding Cocktail Hours Dinners and Dancing Late Night Snacks Farewell Wedding Brunch Hotel Guestrooms Wedding Party Suite Spa Services to Include Hair and Makeup Ocean Terrace Ceremony and Reception Ocean Terrace Ceremony The...

Words: 3539 - Pages: 15

Premium Essay

Wmt Case Study

...nice case study |Bull Story |Bear Story | |Financial Strength and Stability |Economy Changes Discretionary Spending | |Dominant Market Position |May Not be Embraced Overseas | |Asset Play: own about 70% of properties |Large Debt | |Innovation Efforts | | Table of Contents |Company Overview | |3 | |Company History | |3 | |Recent History ...

Words: 4298 - Pages: 18

Premium Essay

Ecommerce and Consumer Behaviour

...Saurashtra University Re – Accredited Grade ‘B’ by NAAC (CGPA 2.93) Shah, Ajay D., 2009, A study of consumer behavior in Malls vis-à-vis Mom & Pop shops, thesis PhD, Saurashtra University http://etheses.saurashtrauniversity.edu/id/eprint/96 Copyright and moral rights for this thesis are retained by the author A copy can be downloaded for personal non-commercial research or study, without prior permission or charge. This thesis cannot be reproduced or quoted extensively from without first obtaining permission in writing from the Author. The content must not be changed in any way or sold commercially in any format or medium without the formal permission of the Author When referring to this work, full bibliographic details including the author, title, awarding institution and date of the thesis must be given. Saurashtra University Theses Service http://etheses.saurashtrauniversity.edu repository@sauuni.ernet.in © The Author A STUDY OF CONSUMER BEHAVIOUR IN MALLS VIS-ÀVIS MOM-&-POP SHOPS A THESIS SUBMITTED TO SAURASHTRA UNIVERSITY FOR THE AWARD OF DEGREE OF Ph.D. IN MANAGEMENT SUBMITTED BY AJAY D. SHAH ASSISTANT PROFESSOR, MBA PROGRAM OSHWAL EDUCATION TRUST MANAGED SHRI JAYSUKHLAL VADHAR INSTITTUE OF MANAGEMENT STUDIES JAMNAGAR-361 004 UNDER THE GUIDANCE OF Dr. PRATAPSINH L. CHAUHAN DEAN – MANAGEMENT FACULTY DEPARTMENT OF BUSINESS MANAGEMENT (MBA PROGRAM) SAURASHTRA UNIVERSITY RAJKOT - 360 005 SEPTEMBER - 2009 CHAPTER – 1 OVERVIEW OF RETAIL INDUSTRY...

Words: 77775 - Pages: 312

Premium Essay

Mount Fuji

...Employers, job seekers, and puzzle lovers everywhere delight in William Poundstone's HOW WOULD YOU MOVE MOUNT FUJI? "Combines how-to with be-smart for an audience of job seekers, interviewers, Wired-style cognitive science hobbyists, and the onlooking curious. . . . How Would You Move Mount Fuji? gallops down entertaining sidepaths about the history of intelligence testing, the origins of Silicon Valley, and the brain-jockey heroics of Microsoft culture." — Michael Erard, Austin Chronicle "A charming Trojan Horse of a book While this slim book is ostensibly a guide to cracking the cult of the puzzle in Microsoft's hiring practices, Poundstone manages to sneak in a wealth of material on the crucial issue of how to hire in today's knowledge-based economy. How Would You Move Mount Fuji? delivers on the promise of revealing the tricks to Microsoft's notorious hiring challenges. But, more important, Poundstone, an accomplished science journalist, shows how puzzles can — and cannot — identify the potential stars of a competitive company.... Poundstone gives smart advice to candidates on how to 'pass' the puzzle game.... Of course, let's not forget the real fun of the book: the puzzles themselves." — Tom Ehrenfeld, Boston Globe "A dead-serious book about recruiting practices and abstract reasoning — presented as a puzzle game.... Very, very valuable to some job applicants — the concepts being more important than the answers. It would have usefulness as well to interviewers with...

Words: 78201 - Pages: 313

Free Essay

Testiq

...i TEST IQ boost your brainpower 2nd edition YOUR 400 questions to Philip Carter London and Philadelphia ii Whilst the author has made every effort to ensure that the content of this book is accurate, please note that occasional errors can occur in books of this kind. If you suspect that an error has been made in any of the tests included in this book, please inform the publishers at the address printed below so that it can be corrected at the next reprint. Publisher’s note Every possible effort has been made to ensure that the information contained in this book is accurate at the time of going to press, and the publishers and author cannot accept responsibility for any errors or omissions, however caused. No responsibility for loss or damage occasioned to any person acting, or refraining from action, as a result of the material in this publication can be accepted by the editor, the publisher or the author. First published in Great Britain and the United States in 2000 by Kogan Page Limited Reprinted 2001, 2004 Reissued 2007 Reprinted 2007 Second edition 2009 Apart from any fair dealing for the purposes of research or private study, or criticism or review, as permitted under the Copyright, Designs and Patents Act 1988, this publication may only be reproduced, stored or transmitted, in any form or by any means, with the prior permission in writing of the publishers, or in the case of reprographic reproduction in accordance with the terms and licences issued...

Words: 17023 - Pages: 69

Free Essay

Lowe's Paper

...Lowe’s Home Improvement Stores Sheila Thomas Webster University Abstract Lowe’s exists to help customers improve and maintain their biggest asset- their home. We do this by meeting the changing needs of our customers by providing inspiration and support whenever and wherever they shop. Whether our customers shop in store, online, by phone, or if we’re meeting them at their home or place of business, Lowe’s is ready to help. In our more than 1,830 stores, we have implemented multiple systems to improve the customer experience, including an upgraded store information technology infrastructure that allows customers and employees to access richer product information, enjoy an endless aisle of product choices and manage their projects from inspiration to enjoyment (Lowe’s.com). Online, we are rapidly expanding our assortments to offer customers a broader range of products that can be researched and purchased online, in store or via our mobile app.  MyLowe’s makes it easy for our customers to automatically track and store all purchases on their online customer profile. We’ve vowed to “Never Stop Improving” so we can satisfy the ever-changing needs of our customers (Lowe’s.com). Lowe’s operates more than 1,830 stores in the United States, Canada and Mexico. We serve approximately 15 million customers each week and employ more than 260,000 people (Lowe’s.com). Our stores stock 12 product categories ranging from appliances and tools, to paint, lumber and nursery...

Words: 3755 - Pages: 16