Free Essay

2320

In: Computers and Technology

Submitted By Taveres
Words 759
Pages 4
James Corley, Markia Mitchell, Taveres Harris, Skyler Hart, Tony Smith,
Professor Yerby
ITEC 2320
24 Apr 2014

Assignment 13
Issue 1
You are typing the wrong logon password. 
Troubleshooter: “Zone 1 help desk, this is James speaking, how may I help you?”
End User: “Hello, I’m unable to logon to my computer.”
Troubleshooter: “Ok, well we certainly want to get you back online as quickly as we can. What is the exact error message you are being given?”
End User: “Hold on, I just tried restarting it again and it’s still powering back up.”
Troubleshooter: “No problem, just let me know when you’re ready.”
End User: “Ok, here we are. Ok I type the same password that I’ve been typing for the last month in this box and hit Enter. Ok, and here it says: “Incorrect End User name or password.”
Troubleshooter: “Alright, let’s see if we can get to the bottom of this. What username is displayed above the password box?”
End User: “Uhmm, User name… oh, ok, it says Zone1Domain/JDoe.”
Troubleshooter: “And is that you? First initial J, last name Doe?”
End User: “Yes, sir, that’s me.”
Troubleshooter: “Ok, do me a favor and look at your keyboard. Is the light on the right side above the “A” lit? In other words, is Caps Lock on?”
End User: “Believe it or not, I actually already checked, and no, Caps Lock is not on.”
Troubleshooter: “Ok, well your password may have been reset or your credentials could have dropped out of the system for some reason. I am going to go ahead and reset your password to pword159. Do me a favor and try to log in with that password… now.”
End User: “Oh, hey, it let me in.”
Troubleshooter: “Great, I’m glad to hear that. I’ll stand by with you for a moment as your desktop loads. As soon as it does, you should be prompted to change your password. After you set your new password, the system will log you out, and you can log in to make sure that it works.”
End User: “Ok, I see the password reset box and now it’s logging me off.”
Troubleshooter: “Great. Let’s just try to log in real quick and make sure that everything works.”
End User: “Yup, everything looks good!”
Troubleshooter: “Terrific. Don’t hesitate to call back if you have any other trouble.”

Issue 2
A network manager has used your workstation to log on as administrator and left the client software configured with his settings.
Troubleshooter: “Good Morning. Thank you for calling IT technical support. This is James. How may I help you today? “
End User: “Good Morning! This is Markia from accounts payable. I can’t sign into my computer. I was able to sign is yesterday but it says that my password is incorrect.”
Troubleshooter: “Okay. It sounds like your account is locked out. Have you changed your password recently?”
End User: “No, I changed it a few weeks ago and I have the password saved in my phone so I know I entered it correctly. I don’t know what the deal is. The computer must hate me!”
Troubleshooter: “I can assure you the PC does not hate you, Markia. I just checked your account and it’s not showing your account as locked out. I can also ping your IP address so I wonder if your username and password are entered correctly. I just reset your password to password.123. It will allow you to allow you to change the password when you’re in.”
End User: “Okay James, let me try it. Hang on.”
End User: “James, it says that the password is incorrect.”
Troubleshooter: “Okay. Make sure you enter the username mmitchell and the password.123 credentials correctly.”
End User: “James, the End User name is Administrator how do I change it?”
Troubleshooter: “Okay, great! That was the problem. You need to click switch End User and you will be good to go.”
End User: “Okay, let me try it now.”
End User: “James, it says the End User must now change the password. Should I do it?”
Troubleshooter: “Yes, enter it once and confirm it. Make sure it’s at least 8 characters with 1 number and 1 special character.”
End User: “Okay, that did it. Thank you so much. Hopefully I don’t talk to you for a while!”
Troubleshooter: “Good deal. Your ticket number is #B1T3L5S001. Thank you for your patience. If you have any more issues do not hesitate to call. Have a good day.”
End User: “Thanks, you too!”

Similar Documents

Premium Essay

Bank Customer Satisfaction

...Abhinav International Monthly Refereed Journal of Research In Management & Technology Volume II, October’13 ISSN – 2320-0073 CUSTOMER SATISFACTION - A CASE STUDY OF SYNDICATE BANKING SERVICES Tanu Bajaj1 and Kavita Dua2 1 Lecturer, Pt. N.R.S. Govt. College, Rohtak (Haryana), India Email: tanubajaj2011@gmail.com 2 Reserach Scholar, Maharshi Dayanand University, Rohtak (Haryana), India Email: Kavitaduaphd@gmail.com ABSTRACT Banking is an important field of study. In Indian economy where more than 70% population depends upon agriculture, there is a strong need of banking system. Syndicate bank is one of oldest & major commercial banks of India, which provides financial assistance to its local weavers. Customer is the pivot upon which whole banking business revolves. Banking is a service sector industry & customer service is the differentiating factor. Now the needs of customers have fully changed. Customer satisfaction is one of the mysterious concepts because every customer has its own expectations, beliefs, and psychology & physical variables. So it is very difficult for banks to work aligning with their customers’ needs. Therefore to know the customer satisfaction in syndicate bank research is conducted on 75 respondents. The respondents are of different background in age, sex, education &occupation etc. The study revealed that Syndicate bank customers are satisfied in many aspects such as bank’s basic amenities, loan procedure, and innovative...

Words: 1998 - Pages: 8

Free Essay

Pmcs

...maintain operability and identify corrective maintenance actions, per the references. (RP00.09.12) ENABLING LEARNING OBJECTIVES (1) Given a M1123, TM 2320-10/6B and LO 9-2320-280-12, and a Vehicle and Equipment Operational Record (NAVMC 10627), all required tools and supplies, perform "Before Operation" preventive maintenance checks and services (PMCS) on the vehicle, per information contained in the references. (RP00.09.12a)) (2) Given a M1123, TM 2320-10/6B and LO 9-2320-280-12, and a Vehicle and Equipment Operational Record (NAVMC 10627), all required tools and supplies, perform "During Operation" preventive maintenance checks and services (PMCS) on the vehicle per information contained in the references. (RP00.09.12b) (3) Given a M1123, TM 2320-10/6B and LO 9-2320-280-12, and a Vehicle and Equipment Operational Record (NAVMC 10627), all required tools and supplies, perform "After Operation" preventive maintenance checks and services (PMCS) on the vehicle, per information contained in the references. (RP00.09.12c) (4) Given a M1123, TM 2320-10/6B and LO 9-2320-280-12, and a Vehicle and Equipment Operational Record (NAVMC 10627), all required tools and supplies, perform "Weekly" preventive maintenance checks and services (PMCS) on the vehicle, per information contained in the references,. (RP00.09.12d) (5) Given a M1123, TM 2320-10/6B and LO...

Words: 6486 - Pages: 26

Free Essay

Aida

...IJRSMS IRC’S INTERNATIONAL JOURNAL OF MULTIDISCIPLINARY RESEARCH IN SOCIAL & MANAGEMENT SCIENCES ISSN: 2320 – 8236 ISSUE:1, VOLUME:1 JAN.-MARCH 2013 WWW.IRCJOURNALS.ORG AIDA Marketing Communication Model: Stimulating a purchase decision in the minds of the consumers through a linear progression of steps Ms. Priyanka Rawal Assistant Professor SIRTS Sagar Group of Institutions Bhopal (M.P.) ABSTRACT: An advertisement would be effective only if the media audience accepts that message and is motivated to take the requisite action. The mission of an advertisement is to attract a reader, so that he will look at the advertisement and start to read it; which will then interest him, so that he will continue to read it; then to persuade him, so that when he has read it he will believe it. If an advertisement contains these three qualities of success, it is a successful advertisement. Television is still the most effective form of mass media vehicle and can be persuasive, provided marketers find a way to convince viewers to pay attention to them. In the era of interactive communications one might assume that the old one-way broadcast channels must be declining in effectiveness. Not only are campaigns that use TV advertising more effective, but TV is actually becoming more effective over time. Several models have been developed which have specifically identified the sequence of events, which must take place between receipt of the message and desired action...

Words: 3226 - Pages: 13

Free Essay

Master Driver

...Driver’s Training Course Written Examination HMMWV and LMTV 1. What does the acronym H.M.M.W.V. stand for? a. Heavy Mechanized Mobile Wheeled Version b. High Mobility Multi-Purpose Wheeled Vehicle c. Highly Mobile Mechanized Wheeled Vehicle d. Heavy Mechanical Multi Wheeled Victor 2. What type of engine is in the M998A1 HMMWV? a. 6.6 Litre Engine b. 5.0 Litre Engine c. 6.2 Litre Engine d. 4.6 Litre Engine 3. What are the 5 PMCS interval levels? a. Morning, Afternoon, Evening, Tomorrow & Next Week b. Quarterly, Semi-Annual, Annual, Monthly & Weekly c. First, Second, Third, Fourth & Fifth d. Before, During, After, Weekly & Monthly 4. What does the acronym P.M.C.S. stand for? a. Preventative Maintenance Checks and Services b. Put My Crap Second c. Please Maintain Consistent Standards d. Primary Maintenance Correction Skills 5. What type of equipment can you perform a PMCS on? a. Just maintenance equipment b. Just weapons equipment c. Any piece of military equipment d. PMCS is not required, only optional 6. What is the maximum payload capacity of an LMTV? a. 1500 pounds b. 2300 pounds c. 5000 pounds d. 10000 pounds 7. What is the maximum fording depth of the LMTV? a. 16 inches b. 4 feet c. 30 inches d. 12 meters 8. What does the acronym L.M.T.V. stand for? a. Light Mobile Tactical Vehicle b. Lifted Maintenance Terrain Vehicle c. Lightly Modified Tactical Victor d. None of the above 9. If you find yourself in a skid......

Words: 687 - Pages: 3

Free Essay

Mobile

...Abhinav International Monthly Refereed Journal of Research In Management & Technology Volume II, January’13 ISSN – 2320-0073 CUSTOMER SATISFACTION AND EXPECTATION TOWARDS AIRCEL: A RESEARCH CONDUCTED IN WEST MIDNAPORE Debarun Chakraborty Sr. Lecturer, NIPS School of Management (NIPS Group), Kolkata Email: debarun84@gmail.com ABSTRACT The present study is aimed to determine the customer satisfaction & expectation towards a telecommunication company in West Midnapore which is a district of West Bengal. A descriptive study was conducted to achieve the objectives. In total 250 respondents filled a well-structured questionnaire having a list of statements pertaining to products, services & facilities provided by the service provider. Results reveal that the dimensions which influence the satisfaction level of customer’s are: Core services (like good coverage, good connectivity and network quality) and call rate. Further results show that there is a significant relation between the brand name and the preference of customers. Hence, it has been recommended that telecom companies should focus on connectivity, call rate, coverage and network quality. Keywords: Customer Satisfaction & Expectation, Customer Preference, Product Quality, Value for Money, Analysis of Strengths & Weaknesses of the Product. INTRODUCTION The breathtaking growth of the telecommunication companies in India over the last twenty years has made a history. The economic resurgence......

Words: 2311 - Pages: 10

Free Essay

Editor

...General Speech SPCH 2300 Public Speaking SPCH 2320 Arg & Debate (meets A&S req) History (6 cr.) Done: HIST 2010 The United States to 1877 HIST 2020 The United States Since 1877 Using Information Technology (3 cr.) Done: CSCI 1100 or pass exam (schedule exam at: http://www.cs.etsu.edu/academics/signup) Science (8 cr.) Done: A sequence of 2 courses in the same field is required by A&S (e.g., biology). Psychology requires at least one biology course. Students can take two biology courses or two other lab courses and one biology. Take two of these BIOL or two other lab sciences in the same discipline and one of these BIOL: BIOL 1010-1011 Biology for Non-majors I BIOL 1020-1021 Biology for Non-majors I BIOL 1110-1111 Bio for majors I BIOL 1120-1121 Bio for majors II BIOL 1130-31 Bio for majors III Other lab science: Other lab science: Literature (3 cr.) Done: Take one of the following: ENGL 2030 Literary Heritage ENGL 2110 American Literature I ENGL 2120 American Literature II ENGL 2210 British Literature I (W) ENGL 2220 British Literature II (W) ENGL 2330 World Literature ENGL 2430 European Literature (W) Fine Arts (3 cr.) Done: Take one of the following: ARTH 2010 Art History Survey I ARTH 2020 Art History Survey II HUMT 2310 Arts and Ideas I HUMT 2320 Arts and Ideas II MUSC 1030 Introduction......

Words: 773 - Pages: 4

Free Essay

Impact of Cloud Computing

...City Centre G Orchard Park G Kingswood Monday to Friday route number 15 15 15 15 15 low floor 15 N15 15 15 15 Kingswood G Orchard Park G City Centre Monday to Friday route number 15 15 15 15 15 low floor 15 N15 15 15 15 15 15 Hull Paragon Interchange Princes Av Zoological PH Newland Av Cottingham Rd Beverley High Rd Tesco Kingswood Retail Park route number 0705 0711 0721 0733 0743 15 0725 0731 0741 0753 0803 0745 0751 0801 0813 0823 35 40 45 57 05 0805 then up 0811 to every 0821 0833 mins until 0843 10 1725 1731 1741 1753 1803 15 1735 1741 1751 1803 1813 15 1745 1751 1801 1813 1823 15 1755 1801 1811 1823 1833 15 1805 1811 1821 1833 1843 15 Kingswood Retail Park Orchard Park Tesco Cranbrook Av 5th Avenue Princes Av Pearson Park Hull Paragon Interchange route number 0540 0550 0557 0605 0620 15 0610 0620 0627 0635 0650 15 0640 0650 0657 0705 0720 15 0710 then up 0720 to every 0727 0735 mins until 0750 10 1650 1700 1710 1720 1735 15 1705 1715 1725 1735 1750 15 1720 1730 1740 1750 1805 15 1735 1745 1752 1800 1815 15 1750 1800 1807 1815 1830 15 15 15 15 15 15 15 15 Hull Paragon Interchange Princes Av Zoological PH Newland Av Cottingham Rd Beverley High Rd Tesco Kingswood Retail Park route number journey codes 1820 1825 1830 1842 1850 50 55 00 12 20 05 10 15 27 35 N15 F 20 25 30 42 50 2035 2040 2045 2057 2105 2050 2055 2100 2112 2120 2120...

Words: 1378 - Pages: 6

Premium Essay

Financial Inclusion

...VOLUME No. 2 (2013), ISSUE No. 3 (March) ISSN (Online): 2320-0685 Overview of Financial Inclusion in India C. Paramasivan Assistant Professor, PG & Research Department of Commerce Periyar EVR College, Trichy, Tamil Nadu V. Ganeshkumar Research Scholar, PG & Research Department of Commerce Periyar EVR College, Trichy, Tamil Nadu Abstract Inclusive growth is possible only through proper mechanism which channelizes all the resources from top to bottom. Financial inclusion is an innovative concept which makes alternative techniques to promote the banking habits of the rural people because, India is considered as largest rural people consist in the world. Financial inclusion is aimed at providing banking and financial services to all people in a fair, transparent and equitable manner at affordable cost. Households with low income often lack access to bank account and have to spend time and money for multiple visits to avail the banking services, be it opening a savings bank account or availing a loan, these families find it more difficult to save and to plan financially for the future. This paper is an attempt to discuss the overview of financial inclusion in India. Key Words: Financial Inclusion, Reserve Bank, Inclusive Growth, Financial services. Introduction Financial inclusion is the recent concept which helps achieve the sustainable development of the country, through available financial services to the unreached people with the help of financial institutions.......

Words: 2237 - Pages: 9

Premium Essay

Integrating Dental Informatics in Planning an Effective Oral Health Information System in India - Need of an Hour

...INTERNATIONAL JOURNAL OF MEDICAL AND APPLIED SCIENCES E‐ISSN:2320‐3137  Review Article INTEGRATING DENTAL INFORMATICS IN PLANNING AN EFFECTIVE ORAL HEALTH INFORMATION SYSTEM IN INDIA - NEED OF AN HOUR Eshani Saxena*1, Pankaj Goel2 , Chandrashekar BR3, Sudheer Hongal 4 , 1. P.G Student , Dept of public health dentistry ,Peoples dental academy , Bhopal 2. HOD, dept of Public health dentistry AIIMS Bhopal 3. Dept of Public health dentistry, People’s dental academy , Bhopal 4. Reader, Dept of Public health dentistry, People’s dental academy , Bhopal Corresponding author: Dr. Eshani Saxena , P.G Student , Dept of public health dentistry ,Peoples dental academy , Bhopal . Received on 16 Jan 2014, Published on 2 feb 2014 ABSTRACT Technology in dentistry is a novel science and it will continue to grow in future. The research field that study dentistry from a technical perspective is dental informatics. Dental informatics engrosses every discipline in dentistry. To review the existing literature on dental informatics in public health practice and discuss the feasibility of integrating dental informatics in planning effective oral health information system in India. A thorough search for the literature on dental informatics and oral health information system was made in biomedical data bases using the search engine for two weeks by one investigator. The retrieved literature was then organized into primary and secondary sources, softwares in clinical dentistry, softwares for...

Words: 4941 - Pages: 20

Premium Essay

Math

...FACULTY OF BUSINESS AND MANAGEMENT MATHEMATICS FOR MANAGEMENT Question 1: A) 7 A + 10 B = 73 4 53 3 15 2 4 + 101 5 40 1 33 2 2 = 10 35 4221 21 735 14 28 + 10 50 400 10 3030 20 20 = 24 85 8221 31 3765 34 48 B) I. Matrix inverse method: 2x1 + 3x2 + 4x3 = 29 X1 + x2 + 2x3 = 13 3x1 + 2x2 + x3 = 16 1) Matrix form ,A: A =211 312 413121 122 223331 232 133 XX1 X2 X3 b291316 Ax = b ; x = A-1b A-1 =1A - A djoint A 2) Determine ( Row 2 as sample) A = (1) (-1)2+13421 + (1) (-1)2+2 2431 + 2(1)2+32332 = (-1) [(3)(1) – (4)(2)] + (1) [(2)(1)-(4)(3)] + (-2) [(2)(2)-(3)(3)] = (-1)(3-8) + (1)(2-12) + (-2)(4-9) = 5 – 10 + 10 A=5 3) Minor A A11 = 1221 = 1(1) – (2)(2) = 1 – 4 = -3 A12 = 1231 = 1(1) – (2)(3) = 1 – 6 = -5 A13 = 1232 = 1(1) – (1)(3) = 2 – 3 = -1 A21 = 3421 = 3(1) – (4)(2) = 3 – 8 = -5 A22 = 2431 = 2(1) – (4)(3) = 2 – 12 = -10 A23 = 2332 = 2(2) –(3)(3) = 4 – 9 = -5 A31 = 3412 = 3(2) – (4)(1) = 6 – 4 = 2 A33 = 2311 = 2(1) – (3)(1) = 2 – 3 = -1 Minor A = -3-5-1-5-10-520-1 4) Cofactor A = +-3--5+-1--5+-10--5+2-0+-1 = -35-15-10520-1 5) Ad-joint A = [Cofactor A] T = -35-15-10520-1T = -3525-100-15-1 6) Inverse A, A-1 A-1 = 1A – Ad-Joint A = 15-3525-100-15-1 = -3/512/51-20-1/55-1/5 7) Find......

Words: 1468 - Pages: 6

Free Essay

Human Urine

...Journal of Global Biosciences ISSN 2320-1355 Volume 4, Number 2, 2015, pp. 1448-1455 Website: www.mutagens.co.in E-mail: submit@mutagens.co.in researchsubmission@hotmail.com Research Paper HUMAN URINE AS A FERTILIZER- A COMPARATIVE STUDY USING SOLANUM LYCOPERISCUM AND CAPSICUM SP. Rajani, V1., Alaka, R. S2., and Sajitha Rajan S.3 1, 2 P G Department of Environmental Sciences, 3Department of Botany All Saints’ College, Thiruvananthapuram, Kerala, India. Abstract Fertilizer is any organic or inorganic material of natural or synthetic origin (other than liming materials) that is added to soil to supply one or more plant nutrients essential to the growth of plants. Urea fertilizer production has developed during the last decades so that urea is one of the most important industrial nitrogen fertilizers and new urea–ammonia fertilizer plants have been built recently, for instance in India. Human urine is a natural resource, which is available in all human societies even in the poorest ones which can be used as a natural fertilizer. Urine contain rich plant nutrients, since the human kidney is the main excretory organ and thus urine contains most of the nutrients present in human food which have not been utilized for new cell growth or energy consumption. In the present study two plant materials were selected- Solanum lycopersicum and Capsicum sp. In this study, soil analysis as well as estimation of protein, ascorbic acid, proline and Ascorbate......

Words: 3284 - Pages: 14

Free Essay

Fasf

...Teaching Assistant, CGPA:3.25 Expected Graduation: Dec 2016 Western Michigan University (WMU)- College of Engineering and Applied Sciences (CAES) Kalamazoo, MI Major: Mechanical Engineering Bachelor of Technology in Engineering, CGPA:7.3 June 2014 Guru Nanak Institute of Technology, India PAPER PUBLICATIONS * “Exhaust gas Emission Revelations During the Study of Performance of Pongamia oil as Bio diesel” in International Journal of Engineering Research and Technology(IJERT) - Vol. 2 Issue 8, August – 2013, ISSN: 2278-0181 * “Design and Fabrication of Solar Electric Scooter” in International Journal of Research in Engineering and Sciences(IJRES)- Vol.2 Issue 5, May- 2014, ISSN (Online): 2320-9364, ISSN (Print): 2320-9356 * Presented a paper on the “Mechanisms used in an aqua robot and efficient ways of building it to increase the efficiency of the bot” in Technofest 2012. Gurunanak Institute of Technology. * Presented a paper on “Stereolithographic applications” in Innovision 2012. Sreenidhi Institute of Technology. Industrial Experience Tara Aerospace Systems Ltd., Tata Advanced Systems May 2013- July 2013 Student trainee (Tooling department) Aviation part manufacturing and fabrication. * Learning the working of CNC Routing : 3- Axis Router, 5-Axis...

Words: 514 - Pages: 3

Free Essay

Online Blood Management System

...Blood Bank Management System Pakeeza Shah tatheer.fatima07@yahoo.com Department of Information Technology, Semester 7th Abstract: This paper is focused on the working of Blood Bank System. A blood bank is storage of blood or blood components, gathered from donors, stored and preserved for later use in blood transfusion. It is a web application that serves as a communication tool between recipients and blood donor. To become members of the system, donors need to create their profiles by providing fundamental information like name, blood group, email address, password, and exact location. Visitors can search blood donors from the home page by blood group and the place where blood is needed. The system will show the available donors along with their names, phone number and email address through arranging them by nearest place. Keywords- Blood Bank Management, Password, Web Applications, C# and Php I. Introduction There is a lot of communication gap donors, recipients, hospitals and blood banks .Medical facility is not available equally all over the country. A recipient, in case of need, has to contact his/her family, friends and other contacts. In case of failure blood banks and hospitals are searched for blood and in many cases this wastes so much time that patient dies for blood. Sometimes, if a donor is found, there is no time to check his eligibility to donate blood and blood is taken which may cause serious problems in future. The main objective is to reduce......

Words: 731 - Pages: 3

Premium Essay

Cost Accounting

...COST ACCOUNTING Cost accounting means the process of collection of data, analyzing the data, summarizing and evaluating various alternative courses of action. Basically, the cost accounting information are commonly used in the financial accounting information. Also the accounting system and financial reports are not subjected to the rules and standards of accounts, like the general accepted accounting principal. Which leads to different application of cost accounting system in different kinds of organization sometimes even in different departments in the same organization. There are five main essential objectives of cost accounting, which are; I. Ascertain of cost They are two main methods of ascertaining cost, which are post costing and continuous costing. Post costing; this means an analysis of actual information as they are recorded in the financial book. Its accurate and mainly used in cost plus pricing. Continuous costing; aims at collecting information about cost as and when the activity takes place so that as soon as a job is completed the cost of completion would be known. This involve careful estimations of the overheads. II. Determination of selling price III. Cost control and cost reduction The following should be observed;  Determine clearly the objective, i.e., pre-determine the desired results;  Measure the actual performance;  Investigate into the causes of failure to perform according to plan; and  Institute corrective......

Words: 4073 - Pages: 17

Free Essay

Marfin Syndrome

...unusual flexibility is called hypermobility. The face may also be long and narrow, and may have a noticeable curvature of the spine. May also have unexplained stretch marks or dislocated lens in the eyes [3]. It is estimated that in the United States alone, about 200,000 people are affected with Marfan syndrome and other connective tissue disorders [3]. When a parent has a mutated gene of Marfan syndrome “the chances of his/her child inheriting the disorder is 50%” [4]. If the mother has the gene chances of the child getting it is 50%, and same goes if the father had the gene. Reference 1) http://en.wikipedia.org/wiki/Marfan_syndrome 2) http://www.marfan.org/marfan/2416/Cause/ 3) http://www.marfan.org/marfan/2320/Features/ 4)...

Words: 323 - Pages: 2