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Brm-Waiting Line

In: Business and Management

Submitted By ankitrenovatio
Words 691
Pages 3
A Study on Waiting Line Management in Indian Retail Sector
Project Title: - To study the effectiveness of “Waiting Line Management” of two supermarkets.
Waiting Line Management-
Understanding waiting lines or queues and learning how to manage them is one of the most important areas in operation management. We wait in line every day, from driving to work to checking out at the supermarket. In this project we discuss the basic elements of waiting lines problems and provide standard solutions to solve them. One of the ways of arriving at some of these solutions is queuing theory through which dissimilar delays encountered by customers.
Overview of Indian Retail Sector-
Retailing in India is one of the pillars of its economy and accounts for 14 to 15 percent of its GDP. The Indian retail market is estimated to be US$ 450 billion and one of the top five retail markets in the world by economic value. India is one of the fastest growing retail markets in the world, with 1.2 billion people. As of 2013, India's retailing industry was essentially owner manned small shops. In 2010, larger format convenience stores and supermarkets accounted for about 4 percent of the industry, and these were present only in large urban centres. The Indian retail industry has experienced high growth over the last decade with a noticeable shift towards organised retailing formats. The industry is moving towards a modern concept of retailing.
Main Focus Area
Our research focuses upon the retail chain giants such as Big Bazaar, Reliance etc. They blend the look, touch and feel of Indian organized retail sector bazaars with aspects of modern retail like choice, convenience and quality. The research project deals about the waiting line management at such retail outlets. The scope of our project involves understanding the concept of waiting lines and find out better ways to…...

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