Premium Essay

Brm-Waiting Line

In: Business and Management

Submitted By ankitrenovatio
Words 691
Pages 3
A Study on Waiting Line Management in Indian Retail Sector
Project Title: - To study the effectiveness of “Waiting Line Management” of two supermarkets.
Introduction:-
Waiting Line Management-
Understanding waiting lines or queues and learning how to manage them is one of the most important areas in operation management. We wait in line every day, from driving to work to checking out at the supermarket. In this project we discuss the basic elements of waiting lines problems and provide standard solutions to solve them. One of the ways of arriving at some of these solutions is queuing theory through which dissimilar delays encountered by customers.
Overview of Indian Retail Sector-
Retailing in India is one of the pillars of its economy and accounts for 14 to 15 percent of its GDP. The Indian retail market is estimated to be US$ 450 billion and one of the top five retail markets in the world by economic value. India is one of the fastest growing retail markets in the world, with 1.2 billion people. As of 2013, India's retailing industry was essentially owner manned small shops. In 2010, larger format convenience stores and supermarkets accounted for about 4 percent of the industry, and these were present only in large urban centres. The Indian retail industry has experienced high growth over the last decade with a noticeable shift towards organised retailing formats. The industry is moving towards a modern concept of retailing.
Main Focus Area
Our research focuses upon the retail chain giants such as Big Bazaar, Reliance etc. They blend the look, touch and feel of Indian organized retail sector bazaars with aspects of modern retail like choice, convenience and quality. The research project deals about the waiting line management at such retail outlets. The scope of our project involves understanding the concept of waiting lines and find out better ways to…...

Similar Documents

Premium Essay

Human Resources

...Respond to all other questions/voice mails/emails within 24 hours. • Warm the Transfer – when transferring phone calls, the employee transferring the call should always stay on the line to provide background information to the receiving employee to ensure a smooth transition. No one should be transferred more than once. • Make eye contact with the customer, smile and ask “May I help you.” Proactively acknowledge their wait by saying, “Thank you for waiting.” • Please remember to use the customer’s name during interactions. • At the end of a customer interaction, always say “Thank you” and ask “Is there anything else I can do for you?” both in person and on the phone. • Engage customers in conversation – listen and proactively suggest, refer and educate customers about products, services, lines of business and special promotions to assist in their financial needs. • Do not initially provide rates to customers when they call. Ask appropriate questions to identify the right resource to service the customer inquiry. • Team members should wear their name tags. • Put customers and customer service before operational duties or tasks that can be completed after servicing the customer. “Customer first before any operational duties.” • No food or drinks should be in view of customer at the teller line or new account desk. • Please take ownership of customer issues. Don’t pass them on. • Look for ways to say “Yes” to our customers. Be solutions focused. Remove the......

Words: 1994 - Pages: 8

Free Essay

Controlled Mayhem

...bedroom to sleep in, the carpet is replaced with concrete floors, your bed has grown legs stretching upward to support the second mattress laying above you, and your privacy is now shared with 10 other stinky human beings, all as homesick and miserable as you. The closet where you had all of your dirty laundry thrown in a ragged pile in the corner has transformed into a wall locker that includes a cabinet with three pull out drawers, and exactly 18 hangers, no more, no less. Don’t worry though, in this essay I’m going to provide you with enough information to help you prepare for your 9 weeks of controlled mayhem, and help you get a glimpse of what to expect, allowing you to make an educated decision, hopefully before you have signed the dotted line. I’m going to start by explaining how to prepare for BCT (basic combat training). After enlisting and taking your oath of allegiance you will be given your ship date. This is the date you will be required to report to your area’s MEPS (Military Entry Processing Station). Immediately upon enlistment you’ll begin regular physical training. The best types of exercise to prepare your body for the rigorous physical regiment you’ll be experiencing at BCT, is push-ups, sit-ups, and lots of running. For push-ups, start by timing yourself for one minute allowing you to see how many push-ups you can perform in the time allowed. This will give you something to build off of. Set a goal, something to work towards. If you can do 75 push-ups......

Words: 3692 - Pages: 15

Premium Essay

Iba Report on Banking Sector Report

...relationships with them. The Corporate Banking Group in Bangladesh has displayed a spirit of community involvement by working with NGOs to underwrite soft loans. Standard Chartered Bank offers its corporate customers: 26 o The wide varieties of lending needs are catered to with skilled and responsive attention. o Project finance and investment consultancy. o Syndicated loans. o Bonds and Guarantees. o Local and International Treasury products. o Treasury Division: The Bank's treasury specializes in offering solutions to those who wish to manage interest rate and currency exposures that result from trade, investment and financing activities of other dynamic economies of the region. Treasury operations are developed in line with changing market conditions to provide the best services to its customers. According to BAFEDA (Bangladesh Foreign Exchange Dealers Association), Standard Chartered Bank presently controls 42% of the local foreign exchange market's traded volume. o Institutional Banking Group: The IBG of Standard Chartered Bank offers a wide variety of products and services to banks and financial institutions. The Bank offers a full range of clearing, payment collection and import-export handling services. o Custodial Service: Headquartered in Singapore, Standard Chartered Equator fulfills the group's strategic commitment to the provision of custodial service in Asia. Equator’s customers are primarily......

Words: 30252 - Pages: 122

Free Essay

Money & Banking

...financial institution's other services. The new ATMs may also look more like kiosks in that they may have touch screens instead of keypads” (Bruce, 2000). There are positive and negative sides to this super ATM as with almost any kind of new invention in our virtual world. The positive side is that we will save time. For example, when you need to buy stamps for a money order or getting tickets to a show in town, with all of those types of errands most people would have to go to three different places. However, with the super ATM you can print a money order buy your stamp and purchase your movie tickets all at the same time. The negative side to the super ATM is that if a customer just wanted to get fast cash withdrawal they might have to wait in line which could be a longer wait than if the ATM was not so “super”. Another negative side could be the possibility of no longer needing bank tellers. To me that is a very scary thing because I am a bank teller and although I don’t think that will be my life long career I fear for the future jobs. I like the personal interaction with people even before I became a teller. We never know what kind of new technology will be coming next but this seems to be the next best thing. Banking over the Phone “The days of struggling to correctly do the math to balance your checking account are long gone. This innovation was a great one, and still is, for those that are not very Internet savvy. Most banks now offer 24-hour phone services in......

Words: 2669 - Pages: 11

Premium Essay

Global Financial System

...market savings Nature of Savings The definition of savings differs depending on what type of unit in the economy is doing the saving. For households, savings are what is left from current income after current consumption expenditures and tax payments are made. ros57395_ch01.qxd 12/21/04 2:45 PM Page 6 6 Part 1 The Global Financial System in Perspective In the business sector, savings include current earnings retained inside business firms after payment of taxes, stockholder dividends, and other cash expenses. Government savings arise when there is a surplus of current revenues over current expenditures in a government’s budget. investment To learn more about savings and investment see Bankrate.com at bankrate.com/brm Information about savings and investment options in the money and capital markets may be found in such popular Web sites as businessweek.com; forbes.com; fortune.com; moneyline.com; kiplinger.com; and smartmoney.com Nature of Investment Most of the funds set aside as savings flow through the global financial markets to support investment by business firms, governments, and households. Investment generally refers to the acquisition of capital goods, such as buildings and equipment, and the purchase of inventories of raw materials and goods to sell. The makeup of investment varies with the particular unit doing the investing. For a business firm, expenditures on capital goods (fixed assets, such as buildings and equipment) and......

Words: 12886 - Pages: 52

Free Essay

Itil Methods

...routing * detection and monitoring * routine service requests Functions and Roles * Function: A team or group of people and the tools they use (resources) to carry out one or more processes or activities * Functions are self-contained units responsible to carry out the tasks to create specific outcomes * provide structure and stability to the organization * have their own body of knowledge accumulated through experience * e.g. technical management, application management, operations management functions, service desk * [definition] Role: A set of responsibilities, activities and authorities granted to a person or team * triggers to play the role are determined by processes (by the line-manager) * one person/team can take up several roles in different context * e.g. change management role, capacity management role * Defined roles in ITIL®: * Group – a number of people performing similar activities, not formal structure * Team – a more formal structure for people working together with a common objective * Department – a formal organizational structure with a hierarchical structure * Division – a number of departments forming a self-contained unit * Why Information Technology Infrastructure Library (ITIL®)? ITIL® is recognized as a world-wide best-practice approach for delivering IT services and IT service management by focusing on the processes, functions, and......

Words: 20852 - Pages: 84

Premium Essay

Computer Organization and Architecture Designing for Performance 8th Edition

...1 / INTRODUCTION IBM System/370 architecture. This architecture was first introduced in 1970 and included a number of models. The customer with modest requirements could buy a cheaper, slower model and, if demand increased, later upgrade to a more expensive, faster model without having to abandon software that had already been developed. Over the years, IBM has introduced many new models with improved technology to replace older models, offering the customer greater speed, lower cost, or both. These newer models retained the same architecture so that the customer’s software investment was protected. Remarkably, the System/370 architecture, with a few enhancements, has survived to this day as the architecture of IBM’s mainframe product line. In a class of computers called microcomputers, the relationship between architecture and organization is very close. Changes in technology not only influence organization but also result in the introduction of more powerful and more complex architectures. Generally, there is less of a requirement for generation-to-generation compatibility for these smaller machines. Thus, there is more interplay between organizational and architectural design decisions. An intriguing example of this is the reduced instruction set computer (RISC), which we examine in Chapter 13. This book examines both computer organization and computer architecture. The emphasis is perhaps more on the side of organization. However, because a computer organization must......

Words: 239771 - Pages: 960

Premium Essay

Study Guide

...unit programs, they should be used by commanders as special staff assistants for this purpose. (FM 21-20 Oct 1998 / Intro / PDF 9) What does FITT stand for? Page 66 / 389 © Copyright 1999-2012 ArmyStudyGuide.com Version 5.3 Frequency,Intensity, Time, and Type (this acronym makes it easy to remember the key factors in the training program) (FM 21-20 Oct 1998 / Intro / PDF 10) What is Da Form 3349? Physical profile form What is the objective of physical fitness training? To enhance soldiers’ abilities to meet the physical demands of war. (FM 21-20 Oct 1998 / 1 / PDF 21) What are the three periods of a normal daily exercise routine? 1. Warm-up 2. Conditioning 3. Cool-down What are the commands to get a unit from a normal line formation into an extended rectangular formation? 1. 2. 3. 4. 5. 6. 7. 8. Extend to the left, march Arms downward, move Left, Face Extend to the left, march Arms downward, move Right, face From front to rear, count off Even numbers to the left, uncover What AR covers the Army Physical Fitness Program? AR 350-1Chapter 1 Section 24 (AR 350-1 Jan 2006 / 1-24 / PDF 23) Soldiers 55 years of age or older have the option of taking the 3 event APFT or what? The alternate APFT. An alternate APFT is defined as push–ups, sit–ups and an alternate aerobic event (2.5–mile walk, 800–yard swim, or 6.2–mile bicycle ride). Page 67 / 389 © Copyright 1999-2012 ArmyStudyGuide.com Version 5.3 (AR 350-1 Jan 2006 / 1-24 / PDF 24) What are the......

Words: 85951 - Pages: 344

Free Essay

Paper

...their own due diligence to others.  In the following segments, the pertinent hadiths will be discussed in assessing the assertion that riba is defined by certain "authenticated" hadiths. It is important to keep in mind that even though Islamic scholars utilize and apply hadith rather broadly in formulating Islamic laws, the scholars also generally agree and acknowledge that even authentic (sahih) hadiths yield only probabilistic knowledge. [for details, see Farooq_1] III. Those six (themes of) hadith Hadith I: Theme - "No riba in spot transactions" or No riba except in deferment/credit # H-2 I.a. From Usamah ibn Zayd: The Prophet, peace be on him, said: "There is no riba except in nasi'ah [waiting]." [Bukhari, Kitab al-Buyu, Bab Bay al-dinari bi al-dinar nasa'an, #386; also Muslim and Musnad Ahmad] # H-3 I.b. "There is no riba in hand-to-hand [spot] transactions." [Muslim, Kitab al-Musaqat, Bab bay'i al-ta'ami mithlan bi mithlin; also in Nasa'i].  There are several variations of this hadith. None of these hadith is mutawatir. Notably, this hadith in all its variations is quite categorical that there is no riba in hand-to-hand or spot transactions. Thus, any transaction that is otherwise permissible and a spot transaction, it can't involve riba. Even the orthodoxy accepts these hadith as authentic (sahih), though no certainty of knowledge is established by these hadiths, as these are not mutawatir.......

Words: 15428 - Pages: 62

Premium Essay

E-Cah

...South Korea, and, during 1998, launched a VisaCash pilot in Kobe, Japan. By late 1999, about 8 million VisaCash cards had been issued in more than 60 VisaCash programs worldwide. Mondex, another major smart card e-cash scheme, was created in 1993, when National Westminster Bank in Britain announced development of an electronic low-value payment system to be used for simple, everyday cash transactions. The Mondex microchip contains a “ purse”in which Mondex value is held electronically. The purse is divided into five separate pockets, allowing up to five different currencies to be held on the card at any one time. The microchip also contains security programs. Because the value is electronic, Mondex e-cash can be transferred over a telephone line or the Internet directly to a retailer, business outlet, or an individual, eliminating the need for intermediaries such as banks or other third parties. Thus, the Mondex system eliminates the difficult task of sending cash to remote locations. Although a large amount of value theoretically can be loaded onto a Mondex e-purse card, thus far issuing banks have acted to limit Mondex value. For example, in a current trial in the United Kingdom, an upper limit of electronic value has been set at 500 British pounds (about US$800). 17 Disposable cards, loaded with predetermined value, typically come in denominations of local currency, for example, US$10. In 1999, VisaCash disposable cards were available in the United States in $10, $20,......

Words: 39311 - Pages: 158

Free Essay

Advance Case with Ibm Case Manager

...abstraction and avoid describing the details of “how” a task must be done. When you model a case, you are trying to answer the “what” and “why” questions by using tasks. In contrast, when you model a IBM BPM process, the designer answers the “what”, “who”, “when”, and “how” questions. 8 Advanced Case Management with IBM Case Manager The implementation of the task details corresponds to the lower level of abstraction. Implementation might involve modeling a process fragment where you answer the what, who, when, and how questions. However, it also can be implemented by other technologies or applications. Figure 1-1 shows the IBM Case Manager case task page with a model of a case that contains seven tasks. Tasks are not connected with lines as they are in traditional IBM BPM systems because there is no execution order between them. The tasks are designed as tools for the case worker. Figure 1-1 Example of tasks modeling in Case Manager Builder Chapter 1. Case management concept 9 1.2.5 Routine work and knowledge work Most case solutions require knowledge workers and routine workers. Routine workers are sometime called heads-down workers, and are assigned repetitive work that requires little judgment. Routine workers are suited for data entry applications, such as scanning correspondence, and certain types of IBM BPM applications. In processing cases, organizations must manage the use of routine workers and knowledge workers assignments. Most organizations......

Words: 95119 - Pages: 381

Free Essay

Teach You Stuff

...being perfect. I’d rather act and get it 85 percent right than do nothing. Think about it: 85 percent of the way is far better than 0 percent. Once your money system is good enough—or 85 percent of the way there—you can get on with your life and go do the things you really want to do. It’s okay to make mistakes. It’s better to make them together now, with a little bit of money, so that when you have more, you’ll know what to avoid. Ordinary actions get ordinary results. Most people are, by definition, ordinary. Yet more than half of a group of college graduates surveyed said they plan to be millionaires by the age of forty, an expectation that is not in line with reality. Look around you: How many of our parents are millionaires? Not many. And if we follow the same ordinary route they did, we’ll end up ordinary, too. To be extraordinary, you don’t have to be a genius, but you do need to take some different steps than your folks did (like starting to manage your money and investing early). There’s a difference between being sexy and being rich. When I hear people talk about the stocks they bought, sold, or shorted last week, I realize that my investment style sounds pretty boring: “Well, I bought a few good funds five years ago and haven’t done anything since, except buy more on an automatic schedule.” ......

Words: 92352 - Pages: 370

Premium Essay

Overview of Financial Management and the Financial Environment

...Common Stock 448 The Expected Return on Preferred Stock 449 422 Company versus Project Risk 422 Determinants of Project Risk 423 Don’t Add Fudge Factors to Discount Rates Related Web Links 426 Key Terms 426 Quiz 426 Practice Problems 427 Challenge Problem 432 Solutions to Self-Test Questions 446 Calculating Required Rates of Return 414 Capital Budgeting and Project Risk Calculating Company Cost of Capital as a Weighted Average 440 Market versus Book Weights 441 Taxes and the Weighted-Average Cost of Capital 442 What If There Are Three (or More) Sources of Financing? 443 Wrapping Up Geothermal 444 Checking Our Logic 445 Measuring Capital Structure 411 Why the CAPM Works 416 The Security Market Line 417 How Well Does the CAPM Work? 419 Using the CAPM to Estimate Expected Returns Summary 407 VII 466 NPV Break-Even Analysis 475 Operating Leverage 478 Flexibility in Capital Budgeting Decision Trees 481 The Option to Expand 482 Abandonment Options 483 Flexible Production Facilities 484 Investment Timing Options 484 Summary 485 Related Web Links Key Terms 485 485 481 454 VIII CONTENTS Quiz 512 Practice Problems 513 Solutions to Self-Test Questions Quiz 485 Practice Problems 486 Challenge Problems 489 Solutions to Self-Test Questions Minicase 491 489 How Corporations Issue Securities Venture Capital An Overview of Corporate Financing 493 Common Stock Arranging a......

Words: 288959 - Pages: 1156

Premium Essay

Buad 210

...Model Questions Solutions to Self-Test Questions 404 Minicase 405 403 Risk, Return, and Capital Budgeting Measuring Market Risk 408 411 Measuring Beta 409 Betas for MCI WorldCom and Exxon Portfolio Betas 412 407 Calculating Company Cost of Capital as a Weighted Average 440 Market versus Book Weights 441 Taxes and the Weighted-Average Cost of Capital 442 What If There Are Three (or More) Sources of Financing? 443 Wrapping Up Geothermal 444 Checking Our Logic 445 Measuring Capital Structure 446 Calculating Required Rates of Return 447 The Expected Return on Bonds 448 The Expected Return on Common Stock 448 The Expected Return on Preferred Stock 449 Risk and Return 414 Why the CAPM Works 416 The Security Market Line 417 How Well Does the CAPM Work? 419 Using the CAPM to Estimate Expected Returns 420 Big Oil’s Weighted-Average Cost of Capital 450 Real Oil Company WACCs 450 Capital Budgeting and Project Risk 422 Company versus Project Risk 422 Determinants of Project Risk 423 Don’t Add Fudge Factors to Discount Rates 424 Interpreting the Weighted-Average Cost of Capital 451 When You Can and Can’t Use WACC 451 Some Common Mistakes 452 How Changing Capital Structure Affects Expected Returns 452 What Happens When the Corporate Tax Rate Is Not Zero 453 Summary 425 Related Web Links 426 Key Terms 426 Quiz 426 Practice Problems 427 Challenge Problem 432 Solutions to Self-Test Questions Flotation Costs and the Cost of Capital......

Words: 288949 - Pages: 1156

Free Essay

Essay

...įrengimas breadth n plotis break n 1 lūžis 2 pertrauka v (broke, broken) 1 laužyti 2 iš(si)sklaidyti, iš(si)skirstyti (for); to ~ contact nutraukti kovą su priešu; to ~ cover palikti priedangą; to ~ down sulūžti, sugriūti, sugesti; to ~ in įsiveržti; to ~ out prasidėti, kilti; išsiveržti; to ~ through prasiveržti breakage n 1 laužymas, daužymas 2 žala (dėl laužymo); to pay for the ~ užmokėti už žalą breakaway n atsiskyrimas breakdown n 1 lūžis, gedimas, avarija 2 žlugimas breakoff n atsiskyrimas breakthrough n prasiveržimas breastwork n brustveras breech n šautuvo uoksas brevity n trumpumas, glaustumas bridge n tiltas; pontoon ~ pontoninis tiltas v statyti tiltą; to ~ the gap užpildyti spragą bridgehead n placdarmas; ~ line placdarmo linija; to establish a ~ įrengti placdarmą bridgelayer n sudedamųjų tiltų gabenimo ir tiesimo mašina brief adj trumpas, glaustas v instruktuoti briefing n informacinis pasitarimas, instruktažas; closed-door ~ uždaras instruktažas brigade n brigada; ~ major brigados štabo viršininkas; rapid reaction ~ greitojo reagavimo brigada; stand-by high readiness ~ nuolatinės parengties brigada brigadier n brigados vadas; ~ general brigados generolas broad adj platus broadcast n laida, transliacija; live ~ tiesioginė laida v (broadcast) perduoti, transliuoti broaden v (pa)platinti broadside n stiprus sutartinis antpuolis call 21 broken adj 1 sulaužytas 2 sudaužytas 3 palaužtas 4 nutrūkstantis; ~ country......

Words: 111618 - Pages: 447