Premium Essay

Caso Hilton

In:

Submitted By bituky
Words 274
Pages 2
¿Cuál es el core business de Hilton?

El core del negocio de Hilton es claramente el hospedaje de personas pero también su cadena de hoteles que figuran con diferentes nombres que les permite abarcar diferentes localidades de una ciudad o país, permitiéndole manejar diferentes precios y gustos de los clientes, haciéndose una gran compañía de hospitalidad donde su negocio gira en torno a los huéspedes y su comodidad con el lema "Los clientes realmente importan", que a su vez se convierten en clientes potenciales debido a la prestación del servicio y pronta acción ante los problemas ocurridos (en caso de presentarse) con los mismos, gracias a la herramientas tecnológicas en las que se apoyan para poder registrar datos sumamente importantes de cada cliente junto a sus experiencias con el hotel y ser proactivos en su actuar, respecto a no volver a repetir la misma mala experiencia (u otra) al mismo cliente. Asegurándose por completo de cumplir con toda necesidad del mismo. Mediante el sistema CRM (Customer Really Matter ) donde pueden agilizar su ingreso al hotel, y la facilidad de que en caso de que el hotel que solicita el cliente se encuentre totalmente lleno o no tengan disponibilidad del servicio, puedan ofrecerle de primera mano una solución, enviándole al hotel más cercano también perteneciente a la familia Hilton.
Esta compañía hotelera cree desde hace muchos años en la tecnología e infraestructura tecnológica como su mayor aliado en su crecimiento y establecimiento de la misma en el mercado, llevando a desarrollar de la mano de los clientes una base de datos CRM, en la cual se apoyan para mejorar notablemente el servicio

Similar Documents

Free Essay

Termino de Contrato

...Término de contrato de trabajo Sepa cuáles son las condiciones y procedimientos para poner fin a un contrato de trabajo. Las cosas han estado mal en la fábrica de Don Fernando. Las bajas ventas están causando grandes números rojos, y para salir a flote va a tener que reducir, es decir, despedir personal. Pero, ¿cómo hacerlo? ¿Qué causas legales puede invocar para eso, y qué documentos debe gestionar? ¿Y corresponde pagar indemnización a los trabajadores que despedirá? ¿Cuáles son las causales legales para poner término a un contrato de trabajo? Muerte del trabajador. Mutuo acuerdo entre las partes. Renuncia voluntaria. Vencimiento del plazo convenido en el contrato. Fin del trabajo o servicio que originó el contrato. Caso fortuito o fuerza mayor. Conducta indebida de carácter grave, que debe ser comprobada. Por ejemplo, falta de probidad del trabajador, acoso sexual o conducta inmoral. Negociaciones que ejecute el trabajador dentro del negocio y que aparecen como prohibidas en el contrato. Que el trabajador no acuda a sus labores sin causa justificada durante dos días seguidos, o dos lunes en el mes, o un total de tres días en el mes. Abandono del trabajo por parte del trabajador. Actos, omisiones o imprudencias que afecten el funcionamiento del establecimiento, la seguridad o la actividad de los trabajadores. Daño material causado intencionalmente en las instalaciones, maquinarias, herramientas, útiles de trabajo, productos o mercaderías. Incumplimiento grave de las obligaciones...

Words: 508 - Pages: 3

Free Essay

Alegatos Orales

...que una mala fe por parte del actor quien en pleno conocimiento de que se le pagaron cada uno de los haberes reclamados, vuelve a requerir su pago y además en la misma confesión judicial reconoce que la empresa nunca falto al pago de haberes, siendo así vendrá a su conocimiento que todas las pretensiones no pueden tener asidero. De la contestación a la demanda y Audiencia Preliminar En la contestación a la demanda se establece claramente que la terminación de las relaciones laborales fue ante la autoridad competente Inspector de Trabajo con la comparecencia de las partes mediante Acta de Finiquito haciendo constar todos los rubros pormenorizados a que tenía derecho acogiéndonos al Art. 169 numeral 6 del Código de Trabajo que determina el caso fortuito o fuerza mayor (plagas de campo) por parte de AGROCALIDAD,...

Words: 1082 - Pages: 5

Free Essay

Contrato de Obra

...C3-01 CONTRATO DE PRESTACION DE SERVICIOS PROFESIONALES DE CONSTRUCCION DE OBRA ARQUITECTONICA, QUE CELEBRAN POR UNA PARTE EL SEÑOR SERGIO ANTONIO ESPINO HERNÁNDEZ, A LA QUE PARA EFECTOS DE ESTE INSTRUMENTOS EN LO SUCESIVO SE DENOMINARA "EL CONSTRUCTOR", Y POR LA OTRA PARTE EL SEÑOR ARQUITECTO JORGE ALBERTON NOVERON HERNANDEZ, A LA QUE EN LO SUCESIVO SE DENOMINARA "EL CLIENTE", AL TENOR DE LAS SIGUIENTES DECLARACIONES Y CLAUSULAS. DECLARACIONES I. Declara "EL CONSTRUCTOR" por conducto de su representante: A)..Sergio Antonio Espino Hernández Ser una persona con actividad empresarial. COMUNIDAD B). Que su domicilio y principal asiento de sus negocios es el ubicado en Barrio de Santa Cruz Grande Sin numero Localidad San Juan Coajomulco con Código Postal 50708 en Jocotitlan, Estado de México. C). Que ha conocido previamente los requerimientos de "EL CLIENTE" para el desarrollo y prestación de los servicios que se le encomiendan en términos de este contrato. D). Que previamente ha conocido el sitio en el que en su momento se construirá la obra diseñada por él, en términos de este contrato, a fin de considerar todos los factores que intervendrán en su ejecución. E). Que cuenta con la capacidad, conocimientos, experiencia profesional, organización adecuada, recursos técnicos y fuerza de trabajo que se requieren para ejecutar los trabajos objeto del presente contrato, conforme se detalla en su cotización CANCELERIA CASA REAL DE HACIENDA JAIME ZECUA de fecha 11...

Words: 3159 - Pages: 13

Premium Essay

People

...Management5 Hilton UK6 The workforce6 Recommendations8 References9 Introduction An organization is a unit consisting of people structured in a particular manner and managed so that they could achieve one particular goal. It is basically a system of coordinated activities of a number of people together. Organizations have different structures that create positions and determine different members, positions, activities and relationships. How jobs need to be assigned, responsibilities and authority to be given to carry out different tasks. Organization is usually set up in different manners as to achieve their target. An organization structure helps it to excel and achieve those targets, if the structure is not correct it can play a major role in hindering the progress of the organization. It is structure of an organization that ensures that the organization will work smoothly as per the intentions. It is something that needs to be decided in the early development of organization as it is a way to maximize and enhance the efficiency and profitability of the organization. By defining a structure; the lines of authority in an organization are cleared hence helping to know who has what responsibilities. (Business dictionary, 2012) By taking under consideration Hilton Hotel UK, we can explain what their business management is all about. There are a few different types of organizational structures that we are going to highlight and find out which structure Hilton hotel follows: ...

Words: 3148 - Pages: 13

Premium Essay

Industry Hotel

...MarketLine Industry Profile Hotels & Motels in the United States October 2012 Reference Code: 0072-0520 Publication Date: October 2012 WWW.MARKETLINE.COM MARKETLINE. THIS PROFILE IS A LICENSED PRODUCT AND IS NOT TO BE PHOTOCOPIED United States - Hotels & Motels © MARKETLINE THIS PROFILE IS A LICENSED PRODUCT AND IS NOT TO BE PHOTOCOPIED 0072 - 0520 - 2011 Page | 1 EXECUTIVE SUMMARY Market value The United States hotels & motels industry grew by 7.7% in 2011 to reach a value of $137.5 billion. Market value forecast In 2016, the United States hotels & motels industry is forecast to have a value of $179.5 billion, an increase of 30.6% since 2011. Market volume The United States hotels & motels industry grew by 2.4% in 2011 to reach a volume of 52,214 hotels & motels. Market volume forecast In 2016, the United States hotels & motels industry is forecast to have a volume of 56,484 hotels & motels, an increase of 8.2% since 2011. Category segmentation Leisure is the largest segment of the hotels & motels industry in the United States, accounting for 71.1% of the industry's total value. Geography segmentation The United States accounts for 27% of the global hotels & motels industry value. Market rivalry The hotels and motels industry is dominated by large international players, who compete intensely for a share of the market. United States - Hotels & Motels © MARKETLINE THIS PROFILE IS A LICENSED PRODUCT AND IS NOT TO BE PHOTOCOPIED ...

Words: 6899 - Pages: 28

Premium Essay

Pestle Analysis of Hilton Hotel

...Hilton Hotels PESTEL Analysis PESTEL abbreviation is interpreted as political, economic, social, technological, legal, and environmental factors impacting businesses, and PESTEL is an important framework for assessing external factor impacting business practices. POLITICAL FACTORS Political stability is the key to the success of any industries and it is applicable to hotel industry as well and it needs to cope with political situations everywhere in the world. The political approaches can influence the number visitors, both, tourists and business travellers’ visits to a nation. It may a concern for many people those who are visiting Northern Ireland because of the ongoing very delicate political situation. Moreover, Hilton’s performance is directly affected by consumer protection and employment laws in UK, as well as, the nature of competitive regulation, and risks of military invasion in the country.   ECONOMIC FACTORS National macroeconomic situation and factors and events impacting the situation are major factors affecting Hilton Hotels & Resorts business in the UK. For example, during the Olympic times in the UK most of the hotels were occupied and booked fully for the whole period. However, the situation was completely different once the Olympic Games were over. Additional economic factors that affect Hilton may include the extent of expected and real economic growth in the UK, national taxation policies, and seasonality and weather problems.   SOCIAL FACTORS ...

Words: 599 - Pages: 3

Premium Essay

Research Paper

...Question ONE: 1.1 a) Productivity software is a category of application programs that helps users to produce things such as documents, databases, graphics, worksheets and presentations. b) Business software is any software or set up computer programs used by business users to perform various business functions. c) Communication software is used to provide remote process access to system and exchange files and messages, text, audio and or video formats between different computers and users. d) Multimedia software allows you to using a mixture of sound, picture, film and writing. System software has been developed to solve a particular problem for users to perform work on specific tasks or to provide entertainment. System software enables the Application software to interact with the computer and help the computer to manage its internal and external resources. Application software. After the Application software has been installed, you can start running the PC. Application software enables you to perform specific tasks – solve problems, perform work or entertain yourself. Difference between System software and Application software. System software manages and operates computer hardware and thereby providing a platform for Application software. Application software subsist of system software with the ability to employ certain computer functions as per user requirement. 1.2 Cloud storage is a concept of data storage where the digital data is stored in logical pools...

Words: 1054 - Pages: 5

Free Essay

Diagramas Uml

...Jim Rumbaugh. En el proceso de creación de UML han participado, no obstante, otras empresas de gran peso en la industria como Microsoft, Hewlett-Packard, Oracle o IBM, así como grupos de analistas y desarrolladores. En UML 2.0 hay 13 tipos diferentes de diagramas. Para comprenderlos de manera concreta, a veces es útil categorizarlos jerárquicamente:  Diagramas de estructura enfatizan en los elementos que deben existir en el sistema modelado: 1. 2. 3. 4. 5. 6.  Diagrama de clases Diagrama de componentes Diagrama de objetos Diagrama de estructura compuesta (UML 2.0) Diagrama de despliegue Diagrama de paquetes Diagramas de comportamiento enfatizan en lo que debe suceder en el sistema modelado: 7. Diagrama de actividades 8. Diagrama de casos de uso 9. Diagrama de estados  Diagramas de Interacción, un subtipo de diagramas de comportamiento, que enfatiza sobre el flujo de control y de datos entre los elementos del sistema modelado: 10. Diagrama de secuencia 11. Diagrama de comunicación 12. Diagrama de tiempos (UML 2.0) 13. Diagrama de vista de interacción (UML 2.0) DIAGRAMA DE CLASES Un diagrama de clases es un tipo de diagrama estático que describe la estructura de un sistema mostrando sus clases, atributos y las relaciones entre ellos. Los diagramas de clases son utilizados durante el proceso de análisis y diseño de los sistemas, donde se crea el diseño conceptual...

Words: 1330 - Pages: 6

Free Essay

Lectura

...de objetos que interactúan entre sí. Este enfoque representa un dominio en términos de conceptos compuestos por verbos y sustantivos, clasificados de acuerdo a su dependencia funcional. En este método de análisis y diseño se crea un conjunto de modelos utilizando una notación acordada como, por ejemplo, el lenguaje unificado de modelado (UML). ADOO aplica técnicas de modelado de objetos para analizar los requerimientos para un contexto - por ejemplo, un sistema de negocio, un conjunto de módulos de software - y para diseñar una solución para mejorar los procesos involucrados. No está restringido al diseño de programas de computadora, sino que cubre sistemas enteros de distinto tipo. Las metodologías de análisis y diseño más modernas son casos de uso guiados a través de requerimientos, diseño, implementación, pruebas, y despliegue. Diseño orientado a objetos es una fase de la metodología orientada a objetos para el desarrollo de Software. Su uso induce a los programadores a pensar en términos de objetos, en vez de procedimientos, cuando planifican su código. Un objeto agrupa datos encapsulados y procedimientos para representar una entidad. La 'interfaz del objeto', esto es, las formas de interactuar con el objeto, también se definen en esta etapa. Un programa orientado a objetos se caracteriza por la interacción de esos objetos. El diseño orientado a objetos es la disciplina que define los objetos y sus interacciones para resolver un problema de negocio que fue identificado y...

Words: 264 - Pages: 2

Free Essay

Walmart

...han aprueban que las mujeres de este siglo están exigiendo mayor posición de la gerencia y la sensación de que están calificados para esas posiciones. Oficial de Wal-Mart no ha dado su mujer una oportunidad de solicitar o competir por un puesto de gestión en la empresa.    3. Wal-Mart está continuamente criticado por su política de atención de salud. ¿Es esto realmente una controversia en el ámbito de la ética empresarial? ¿Por qué o por qué no? Sí, esto realmente una controversia en el ámbito de la ética empresarial. Después de leer este estudio de caso veo una visión diferente de Wal-Mart. Los empleadores deberían tener el mejor interés en la salud de sus empleados. Una evitar y no ofrecer el mejor beneficio para los empleados pone de manifiesto que esta empresa carece de las responsabilidades sociales de las empresas. Creo que su único interés es operativo, y efectuar sus cotizaciones mensuales o anuales.    4. 4. En caso de Wal-Mart estar preocupado por la sindicalización de las tiendas ya que permite la sindicalización de los trabajadores en China? Sí, Wal-Mart debe estar preocupado por la sindicalización de las tiendas ya que permite la sindicalización de los trabajadores en China. Una...

Words: 7261 - Pages: 30

Free Essay

Analyzing the Organizational Structure of a Business

...Organizational and Social Environment Hilton hotel Prepared By Raize Hassam(CB004338) Module Code & Title Cohort FF1221 Date of Submission 15/09/2011 Instructor Ms. Sankapali Gunawardena Word Count 2000 Acknowledgement The authors would like to first of all thank her managing business lecturers Mrs.Shumara and Ms. Sankapali Gunawardena for all the support and guide he gave her to finish this assignment successfully. The authors would also like to thank her parents and friends for all their commitments and encouragement. Last but not the least the authors would like to thank the administration for all the facilities they have provided which made it easy to complete this assignment on time. Abstract As assigned by the lecturers Ms.Shurmara Fernando and Ms.Sankapali Gunawardena for the module Organizational and Social Environment, the authors were required to investigate research and observe an area of Internal and External Business Environment in any local business organization. Therefore the authors selected “Colombo Hilton Hotel” to do their research according to the assignment. So to do this research the authors visited Hilton Hotel in order to gather information...

Words: 2315 - Pages: 10

Premium Essay

It Is

...University of Phoenix Material Article Review Format Guide MEMORANDUM UNIVERSITY OF PHOENIX DATE: June 11, 2012 TO: G. Alan Williams FROM: Charlotte Johnson RE: The Rhetoric of Industrial Espionage: The Case of Starwood V. Hilton. Jameson, D. A. (2011). The Rhetoric of Industrial Espionage: The Case of Starwood V. Hilton. Business Communication Quarterly, 74(3), 289-297. doi:10.1177/1080569911413811 ARTICLE SYNOPSIS This article discusses a lawsuit filed by Starwood against Hilton in 2009 for industrial espionage. Starwood had an agreement with their executives that they would not share any personal information from the company and they would not work for another company of the same sort for at least one year. This is to keep ideas on the inside as well for companies to use their ideas before it is too late or to come up with different idea for their company. Starwood tells how Hilton stole documents and used them for their own personal gain. This information was taken by two executive employees who were recruited by a Hilton vice president. This Vice president received some personal information and ideas that were clearly from another company. Once the two executives were hired into the Hilton staff more information was given out openly share by the two. This information was shared with about 44 other employees who knew that every idea they were being given was from a competing organization (Starwood). LEGAL ISSUE The legal business issues...

Words: 839 - Pages: 4

Free Essay

Marriott Case

...MarriotMarriott Corporation: The Cost of Capital T c=income taxes of 1987 / income before income taxes of 1987 = 175.9/398.9 = 44% Step 1:From the Exhibit 3 ß equity for each firm in this industry are below Marriot Corporation 1.11; Hilton Hotels Corporation .76 ; Holiday Corporation 1.35 La Quinta Motor Inns .89; Ramada Inns, Inc 1.36. Step 2: For each firm in the industry, to estimate unlevered using the equity estimate: equity = [1 + (1-TC)Debt/Equity]unlevered unlevered of Marriot= 1.11/[1+(1-.44)*.41]=.90 unlevered of Hilton= 0.76/[1+(1-.44)*.14]=.70 unlevered of Holiday= 1.35/[1+(1-.44)*.79]=.94 unlevered of La Quinta= 0.89/[1+(1-.44)*.69]=.64 unlevered of Ramada= 1.36/[1+(1-.44)*.65]=.997 Step 3: Take an industry average of the unlevered estimates as estimate of firms unlevered (.90 +.70+.94+.64+.997)/5 = .84 Step 4: Use firm’s target D/E ratio and unlevered estimate to calculate equity equity = [1 + (1-TC)Debt/Equity]unlevered equity = [1 + (1-.44)*.41]*.84= 1.03 Step 5: Calculate the R equity using CAPM The risk free rate was 4.58%, and the equity risk premium was 7.43% for average from 1926-87 R equity =r f + ß(r premium) = 4.58%+1.03*7.43%= 12.23% Step 6: Calculate [Debt/(Debt + Equity)] and [Equity/(Debt + Equity)] V=D+E   D/V=.41  E/V=1-D/V=1-.41= .59 Step 7:Use formula above to calculate r WACC r debt= r f + r debt premium = 8.72%+1.10% = 9.82% WACC=rdebt*(1-Tc)(D/V)+requity*(E/V)=9.82%*(1-0.44)*.41+12.23%*0.59 =...

Words: 296 - Pages: 2

Premium Essay

Hilton

...Hilton Hotels Corporation is recognized around the world. As a preeminent lodging hospitality company, offering guests and customers the finest accommodations, services, amenities and value for business or leisure, Hilton offers the amenities and quality its name has inspired since 1919. Today the Hilton is viewed one of the service industry’s top competitors. Hilton Hotels Corporation is a leading hospitality company that owns, manages, and franchises over 2,000 hotels across the country. The company's international arm, Conrad Hotels, has locations in Australia, England, Ireland, Egypt, Belgium, Turkey, Hong Kong, and Singapore. Hilton has a good reputation and their name is well known. Hilton is a leader in the hotel industry. Diversification of Products - Hilton is more than hotels. They also generate revenue from gaming and entertainment. By being involved in more than one industry, Hilton has a benefit of drawing from one part of its business if another part becomes less lucrative. Gaming and entertainment serve different with hotels. customers' needs. While this diversity does not automatically insure success, it does help the company to balance out its profits across three areas of the business. Hilton hotels is operating a mixed format location that targets its full service hotel format and its Hampton Inn select service format. The segmentation is made based on service quality metrics while revenues are based on a revenue per room basis. The outcome of the mixed format...

Words: 256 - Pages: 2

Free Essay

The American Dream

...The American Dream By Julie Lindgreen Be yourself Be yourself Have success Have success On my first picture, you see Nick Vujicic, a man who was born without arms and legs. On the picture he is about to jump into a swimming pool, which most of us would think, is something impossible to do for him. We think it is insane that he is going into the water, because how can you swim without arms and legs? On the other picture you see Paris Hilton, a woman everyone has heard about. She shows her expensive cell phone. You can also see her watch and her Gucci necklace. The picture could be in every magazine in the world. I chose these pictures, because I wanted to show 2 different sides of The American Dream. Nick and Paris have all the success they could ever dream of, but they have it in 2 very different ways. Nick was born without arms and legs, but his parents loved him no matter what. They knew that he could be whatever he wanted to be, if he would fight for it. Nick had a very rough childhood because of his handicap. He knew that he would never be able to do all the things that the other children could. When he was 16, he wanted to go to the school prom, but his self esteem was to low. Then one day a girl came to him and asked him to go to the prom with her. After that day Nick decided to see the world in a whole new way. He wanted...

Words: 563 - Pages: 3