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Morning Star


Submitted By nunoon
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BSBCUS501C Manage Quality Customer Service
Assessment 1 – Project: Morning Star Bakery case study

Customer service plan 1. Introduction: Morning Star Bakery is a long term established bakery located in Strathfield. Morning Star started with a traditional business model of hot bread shop, which is composed of on-site manufacturing and bread retailing. With over 35 years in the market serving fresh and quality bread to customers.

2. Business Overview: Morning Star Bakery adopted the emerging business model of café bakery and started serving coffee, variety of tea, soft drinks and assorted snacks such as sausage roll, meat pies and croissants.

3. Mission Statement: We provide the fresh and quality bakery to our customer every day.

4. Vision Statement: To be number one in bakery industry in Strathfield.

5. Product Standards Product Standards for Morning Star | | Teas | Coffees | Juices/Smoothies | Description of standard | Variety of teas with premium grade. | Intention all the processes. | Fresh every day and more health. | Category | beverage | beverage | beverage | Pricing (range) | $4 | Small $ 3Large $ 4 | Small $ 6.5Large $ 7.5 |

Product Standards for Morning Star | | Buns | Breads | Snacks | Description of standard | Fresh every day. | Fresh every day. | Fresh every day. | Category | Food | Food | Food | Pricing (range) | $1.8-4.00 | $1.30-6.00 | $1.8-4.00 |

6. Customer definition * Internal Customer: An internal customer is a customer who is directly connected to an organization, and is usually (but not necessarily) internal to the organization. Internal customers are usually stakeholders, employees, or shareholders, but the definition also encompasses creditors and external regulators. * External Customer: An external customer of an organization is a customer who is not directly connected

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