...analysis 17 Value chain 17 2.3 SWOT 21 2.4 Options 24 2.5 Vietnam Airlines's doing 25 III. Recommendation 28 IV. Conclusion 30 V. Reference 30 Group members: * * 1. Đào Thị Mỹ Hạnh BABAIU13076 2. Park Do Hyun BABAUN13080 * 3. Nguyễn Thị Hoài BABAIU13090 * 4. Nguyễn Lê Phương Khanh BABAIU13107 * 5. Đỗ Thị Thanh Hoa BABAIU13089 I. Introduction. Nowadays, airlines industry is one of profitable businesses in the world. Both government and private enterprise are dominant in the industry. In Vietnam, aviation market is forecasted to be the world's 7th fastest-growing in 2013-2017 period. The Vietnam airlines industry stands a high chance of developing strongly, but there must be an investment in technology, infrastructure in order to reduce the cost as well. And Vietnam Airlines is a largest aviation brand name in Vietnam which has been wholly owned by government. In this report, we make some analyses to appreciate Vietnam Airlines exactly and realize suitable and unsuitable aspects. Company background Vietnamese name . . . . . . . . . . . . . . . Tong Cong ty Hang khong Vietnam English name . . . . . . . . . . . . . . . . . . . Vietnam Airlines Company Limited Transaction name . . . . . . . . . . . . . . . . Vietnam Airlines. Abbreviated name . . . . . . . . . . . . . . . . VIETNAM AIRLINES Head Office . . . . . . . . . . . . . . . . . . . . . No. 200...
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...E-commerce of Vietnam Airlines Marketing online has a wider range than the common belief because it doesn’t only refer to email, websites, and other wireless media, but it also includes electronic customer relationship management system and management of digital customer data. One of the tools to promote the services and the product is online marketing that adopt electronic ticketing or e-ticketing. E-ticketing can document the sale process from the customer’s travel activities without using paper tickets or physical documents, especially in the commercial airlines industry. In the industry of passenger transportation in Vietnam, e-commerce has been used gradually in many different forms. The first e-commerce service applied in Vietnam air transportation was online booking and flight searching. Customers can search for information of seat classes, ticket prices, flight schedules and other details on the airline websites and booking seats online. Benefits of e-commerce service include the initiative in searching for time, cost saving and information and no complex contact problems when booking busy flights. Another e-commerce tool that was implemented for the most part by Vietnam airline was e-tickets in 2008. According to the regulations of International Air Transport Association (IATA), "airlines of IATA had to use e-tickets service to all of their flights by the end of 2008." Therefore, airlines in Vietnam substituted paper tickets by e-tickets. In order to correspond...
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...POSITIONING STRATEGY WITH A NEW IDENTITY: A case study of VIETNAM AIRLINES by Le Hong Dac A research study submitted in partial fulfillment of the requirements for the degree of Master in Business Administration Examination Committee: Dr. Truong Quang (Chairman) Dr. Clemens Bechter Dr. Lalit.M.Johri Nationality: Vietnamese Previous Degree: Bachelor of Economics University of Agriculture and Forestry HoChiMinh City, Vietnam Scholarship Donor: The Government of Switzerland Asian Institute of Technology School of Management Bangkok, Thailand August 1999 Acknowledgement I wish to express my profound gratitude and great appreciation to my advisor Dr. Truong Quang for his valuable guidance, advice and encouragement throughout the research study. Special thanks are extended to the other members of the Examination Committee, Dr. Clemens Bechter and Dr.Lalit.M.Johri for taking interests and giving valuable suggestions to improve the content of this study. Deep appreciation and thanks are also extended to Mr. Luong Hoai Nam, Mr. Trinh Ngoc Thanh, Mr. Duong Tri Thanh, Mr. Mai Quoc Tuan, Mr. Nguyen Thuong Hai, Mrs. Nguyen Thi Minh Yen and Mr. Le Dinh Tuan of Vietnam Airlines Corporation for providing me the desired information and data for this research study. I fall short of words...
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...term objectives of Vietnam Airlines 1. Introduction to Vietnam Airlines: Vietnam Airlines is the national airline of Vietnam, accounting for the largest share (51.8%) in the number of airline operators in Vietnam. In 2013, Vietnam Airlines has transported 15 million passengers and 184 606 tons of cargo over 39 domestic routes and 52 international routes. Vietnam Airlines is the airline also has a large scale in Southeast Asia with dual brands: (1) Traditional airlines (Full-service carrier) with the goal of building the image into a 4-star airline years 2015-2016 , (2) Subsidiaries are Jetstar Pacific meeting the increasing demand in in the cheap aviation segment (Low-cost carrier). Vietnam Airlines is a member of Organization International Civil Aviation (ICAO), the Air Transport Association International Aviation (IATA) and the Alliance Aviation Skyteam (one of the 3 largest airline alliance in the world great). Vietnam Airlines’ History: Vietnam Airlines’ history is deeply rooted in the the earliest days of the Vietnam civil aviation industry, since January 1956 when Civil Aviation Administration was established by the Government of Vietnam. 1956 . . . . . . . . . . . . . The Civil Aviation Administration was established by the Government of Vietnam, commencing the beginning of the country’s civil aviation industry. 1993 . . . . . . . . . . . . . Establishment of Vietnam Airlines. 1995 . . . . . . . . . . . . . Establishment of Vietnam Airlines Corporation on...
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...AT MBS LOGISTICS VIETNAM. Internee: DƯƠNG UYÊN PHƯƠNG Student ID: 1201017269 Class: K51CLC2 Supervisor: Ms. Nguyễn Thị Quỳnh Nga Ho Chi Minh City, May 2015. SUPERVISOR’S REMARKS ……………………………………………………………………………………… ……………………………………………………………………………………… ……………………………………………………………………………………… ……………………………………………………………………………………… ……………………………………………………………………………………… ……………………………………………………………………………………… ……………………………………………………………………………………… …………………………………………………………………………………….. Ho Chi Minh City,………………………… Supervisor TABLE OF CONTENTS PREFACE: 1 CHAPTER ONE: INTRODUCTION OF MBS LOGISTICS. 3 1.1. The formation and development process: 3 Brief history: 3 General information: 4 1.2. Functions, organizational structure and human resource management 5 Functions: 5 Organizational structure and human resource management: 5 1.3. Business outcomes in recent 4 quarters: 9 1.4.Roles of the forwarding service for air export in MBS Logistics: 9 1.5. Internship assignments in MBS Logistics: 10 CHAPTER TWO: THE PROCESS OF FORWARDING SERVICE FOR AIR EXPORT AT MBS LOGISTICS 11 2.1. Practical process: 11 2.1.1. Receive packing list from customers and send booking request: 12 2.1.2. Receive the consignments at warehouse: 12 2.1.2.1. Receive FCL at CY: 12 2.1.2.2. Receive LCL at CFS and consolidate into FCL 13 2.1.3. Inspects the consignments at warehouse: 13 2.1.4. Custom clearance and issue House AWB: 14 2.1.5. Send consignment to airline and receive Master...
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...Before arriving in Asia, Susanne and I put together a basic itinerary for travel in and around Thailand, Laos, Cambodia and Vietnam. Our plans had us spending time in both Thailand and Laos, plus a brief four or five day visit to either Cambodia or Vietnam. Our first choice was Cambodia, for we both wanted to visit the ruins of Angkor and Phnom Penh. Because of safety concerns, though, we agreed to plan an alternate trip to northern Vietnam, visiting Hanoi and Halong Bay. We wouldn't make the final decision as to which side trip we would take until right before our arrival in Bangkok, which meant we wouldn't buy our airline tickets within Southeast Asia until we got there. It's usually pretty easy to get on one of the many flights scheduled across Southeast Asia, but just in case, I made contact with a Bangkok travel agency, MK Ways, in order to get the latest flight schedules. MK Ways reserved us on multiple flight options, which allowed us to make our final decision in Bangkok. Some people might prefer to have an exact itinerary far in advance, but our method worked out very well for us. I think it's also wise to keep your options open when traveling in Asia - flights are often canceled or changed, which could throw off your entire schedule. Plan enough time between stops to allow for such problems, and when these problems do occur, remember: go with the flow. It's no big deal, and there's no use getting worked up over being stranded for six hours in some strange place. It's...
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...The tourism industry in Vietnam ------------------------------------------------- Group 1 Nguyễn Trọng Nhật Nguyễn Đức Huy Lê Ngọc Dũng Vũ Phương Thảo Phạm Việt Anh Lê Đắc Linh ------------------------------------------------- Contents I. Introduction II. Using PESTEL to analyze opportunities and threats of Vietnam tourism industry 1. PESTEL: a. Political b. Economical c. Social d. Technological e. Environmental f. Legal 2. Opportunities and threats of Vietnamese tourism industry: a. Opportunities b. Threats III. Competitors: IV. Tourism is a high competitive industry: a. Some information about Hanoitourist Company b. The Competition V. Keys findings from the questionnaire: VI. Recommendation: 1. Product (Design a Tour) 2. Price 3. Place 4. Promotion 5. People (Human resources) VII. Conclusion: I. Introduction The tourism industry is a highly competitive industry. It requires the ability to constantly adapt to the needs and expectations of customers change, such as satisfaction, safety and comfort of customers. II. Use PESTEL to analyze opportunities and threats of industry tourism in 1. PESTEL analyzing a. Political _Tax policy: Reducing costs, anti-tax...
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...| 5160 – Global Business Vietnam Country Feasability Study | Executive Summary | | Adam MoranGunasekar GopalHari GovulaJohn O’Halloran | 2/24/2014 | | Vietnam, located in South East Asia, is a rapidly developing country with a dynamic and the emerging market economy with the population of 88.78 million. Major Vietnamese cities include Hanoi in the north, DaNang in the mid coast region, and Ho Chi Minh City to the south. Hanoi is the capital city, and Ho Chi Minh City is the largest commercial center. Vietnamese is the national language and English is the most popular foreign language spoken other than French, Mandarin and Japanese. Vietnam is a one party communist party and the government has recognized the importance of having an effective infrastructure for economic development. The main transport and communication networks are in Vietnam are road, railways, shipping lines and airlines. Vietnam Today Today Vietnam’s economic growth as outpaced every other Asian economy outside of China. 2013 GDP growth rate was 5.42% vs. 2012 at 5.25%. The Vietnamese Government has a projected GDP growth rate of 5.8% for 2014. Foreign Direct Investment continues to positively impact the economic growth. This past year FDI in Vietnam was $11.5 billion; a 10% increase over 2012. Today there are over 500 US companies that have a presence in Vietnam. The rising costs and wages in China have helped Vietnam become a more attractive alternative for manufacturing...
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...Doing Business in Vietnam: 2009 Country Commercial Guide for U.S. Companies INTERNATIONAL COPYRIGHT, U.S. & FOREIGN COMMERCIAL SERVICE AND U.S. DEPARTMENT OF STATE, 2008. ALL RIGHTS RESERVED OUTSIDE OF THE UNITED STATES. • • • • • • • • • • Chapter 1: Doing Business In Vietnam Chapter 2: Political and Economic Environment Chapter 3: Selling U.S. Products and Services Chapter 4: Leading Sectors for U.S. Export and Investment Chapter 5: Trade Regulations and Standards Chapter 6: Investment Climate Chapter 7: Trade and Project Financing Chapter 8: Business Travel Chapter 9: Contacts, Market Research and Trade Events Chapter 10: Guide to Our Services 3/3/2009 Return to table of contents Chapter 1: Doing Business in Vietnam • • • • Market Overview Market Challenges Market Opportunities Market Entry Strategy Market Overview Return to top • Vietnam is a true emerging market, offering ground floor and growing opportunities for U.S. exporters and investors. Vietnam’s economic growth rate has been among the highest in the world in recent years, expanding annually at 7-8.5 percent, while industrial production has been growing at around 14-15 percent per year. Vietnam’s macroeconomic challenges and the global financial crisis dampened this growth in 2008 and will continue to do so in 2009. • In response to significant macroeconomic challenges, including high inflation and a large and growing current account deficit, the...
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...Physical Attributes Vietnam also called Socialist Republic of Vietnam is located in Southeast Asia on the South Eastern border of China. The northern border is shared with China. The other neighboring countries are Laos and Cambodia. The combined length of the country's land boundaries is 4,639 km, the remainder is South China Sea coastline. Vietnam’s capital city is Hanoi. It covers a total area of approximately 331,210 km2. Vietnam's land is mostly hilly and dense forest, with level land covering no more than 20%. Mountains account for 40% of the country's land area, and tropical forests cover around 42%. Southern Vietnam is divided into coastal lowlands, the mountains, and extensive forests. The soil in much of southern Vietnam is relatively poor in nutrients. The northern part of the country consists mostly of highlands and the Red River Delta, which is smaller but more developed and populated than the rest of the country. The climate tends of the Vietnam varies considerably from place to place because of differences in latitude. The south is warmer than the north. Temperatures range between 21 and 28 °C in the southern plains around Ho Chi Minh City, and in the north mountains temperatures varies from 5 °C in December and January to 37 °C in July and August. Dry winter season extends roughly from November to April. Vietnam operates 21 major civil airports, including three international gateways: Noi Bai in Hanoi, Da Nang International Airport in Da Nang, and Tan Son Nhat...
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...This document may not be fully accessible. For an accessible version, please visit http://www.international.gc.ca/commerce/strategy-strategie/r3.aspx Overview of the Association of Southeast Asian Nations (ASEAN) Updated June 2012 The Canadian Trade Commissioner Service presents a Global Commerce Strategy Priority Market The Association of Southeast Asian Nations (ASEAN) 1 —Brunei Darussalam, Burma, Cambodia, Indonesia, Laos, Malaysia, Philippines, Singapore, Thailand, and Vietnam—makes up one of the world’s fastest growing economic regions. In December 2008, ASEAN’s Charter came into force, granting ASEAN status as an international legal entity. With an estimated combined gross domestic product (GDP) of $2.1 trillion and a combined population of about 609 million people, ASEAN is a regional economic force that is quickly becoming the free trade hub of Asia. It has concluded free trade agreements with China, India, Japan, Korea, and Australia/New Zealand, has completed a Trade and Investment Framework Arrangement with the United States, and is in the process of pursuing several other trade and investment agreements. The ASEANChina FTA, which came into force in 2010, represents one of the largest free-trade zones in the world, with an estimated 2.0 billion consumers. ASEAN is also pursuing further internal integration with the establishment an Economic Community (target date 2015), which would harmonize trade laws and permit the free movement of goods, services, labour, and capital...
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...Part 1 Intro: Vietnam Airlines was established from 1956 by the government of Vietnam. In over 48 working years, they become global airlines for Vietnamese and the world in general. Nowadays, Vietnam airlines cooperate with over eighteen cities in national and more than thirty-eight countries from all around the world such as Asia, Europe, Americans and Australia. They are still opening more and more airlines each year and they are building Vietnam airline become the airline has their own culture, international standards and high-class. Resources from the internet, in 2006, Vietnam airlines transported 6.8 million passengers include 3.1 million passengers on international flights and 3.7 million in domestic flights. In addition, they also carried 106 thousand tons of goods. (Vietnam Airlines, 2006) Part 2 The structure includes: The Head Office consists of Divisions and Departments. Dependent Units: Consists of 14 dependent units, 32 branches, and representative offices at 20 countries and territories. These are parts of our integrated supply chain. Having many levels of hierarchy, the company can be described as a tall organization with the span of control is narrow The Board of Management: is the authorized representative of the Government in Vietnam Airlines, responsible for the rights and obligations of the State in their business. The term of Members shall not exceed 05 years. The Members can be reappointed. The President & CEO: The President &...
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...Kendriya Vidyalaya Sangathan 18, Institutional Area, Shaheed Jeet Singh Marg, New Delhi - 110 602. SUPPORT MATERIAL YEAR 2012-13 SUPPORT MATERIAL CLASS X – Social Science Chief Patron Shri Avinash Dikshit Commissioner KVS, New Delhi Patron Shri J.M Rawat Deputy Commissioner KVS, Jaipur Region Guidance Sh.K.R Choyal Assistant Commissioner KVS, Jaipur Region Sh. Dr. R.K Agarwal Assistant Commissioner KVS, Jaipur Region Convener Ms. Urmil Meena Principal, K.V. No. 1, Alwar Prepared By Mrs. P. Dixit Principal K. V. No. 4, Jaipur Mr. Anil Kumar Daila TGT (S.ST.) K. V. No. 1, Alwar Mrs. Veena Michael TGT (S.St.) K. V. No. 5, Jaipur Mr. D.C. Garg TGT (S.St.) K. V. Zawar Mines Mr. Manoj Singh TGT (S.St.) K. V. No. 1, Alwar Mrs. Sunila Thapar TGT (S.St.) K. V. Phulera Reviewed by Shri U.R Meghwal Convener Principal K.V Bhilwara Shri M.M. Sharma PGT (History) K.V Nasirabad Shri...
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...CASE TIGER AIRWAYS Type of project Date Pages Thesis 19/05/2011 94+ 7 Appendices Supervisor of study Executive organization Virpi Oksanen Tiger Airways Group Abstract The main objective of the thesis was to assess the level of customer satisfaction of the airline company Tiger Airways, which is a low-cost airline with a considerable number of dissatisfied customers. In the study the theories of customer satisfaction were reviewed for providing solutions for the airline to reduce the number of discontented customers. To analyze the current situation of the airline company’s customer satisfaction the quantitative research method was used. The research material was collected by online questionnaires and an open interview on the Internet. The survey was directed both to the customers and the employees of Tiger Airways. In addition, secondary data was used in the study. The theoretical framework consists of a literature review on customer satisfaction, the research method and a review on the airline management. The results of the research revealed that Tiger Airways respondents complained mostly about uncomfortable delays and inadequate customer service. However, according to the representatives of the airline company a low-cost airline can be expected to provide services at a certain level only. In conclusion, based on the customer satisfaction theories, the importance of customers for profitable business...
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...Security Management 1. General Air Cargo Security Situation Today, aviation is one of the world’s most important business. The growth of the industry over the past decades has made it one of the biggest contributor to the expansion of global economy. Therefore, an emphasis on airline security is undoubtedly important. Logistics security is not only contingent on safe passage and avoidance of hazards, but also assurance that goods have not been tampered with and kept secure. There are several security threats such as Terrorism, Organised Crime and Cargo Theft, Hijacking and Piracy, Drug/human smuggling, Illegal weapons, Counterfeit goods, Illegal exports of licensed materials/technology For instance, transnational criminal organizations use the aviation system to transport contraband and, increasingly, people across the globe. Cocaine smugglers have used the FedEx air delivery system to transport their products across the United States, and narcotics smugglers from Guyana have used U.S Mail pouches to smuggle millions of dollars worth of cocaine into the United States through JFK. Hijackings were the most popular tactic for many individuals. Between 1967 and 2004 there were nearly 1000 airline hijackings. It is estimated that approximately 85 percent were carried out for political purposes. The rest were conducted by terrorists. The international civil aviation regime began to respond to the menace, deploying the so-called X-ray machines, for example. 2. Solutions to...
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