...channel which the receiver (decodes) the message perceived meaning and then possibly the receiver communicating through feedback to the sender returning another message. By having the feedback process we can help the communication process improve. It is very important to have an effective and efficient communication. People today spend most of the time of their lives in different kinds of organization school, work, hobbies and etc. And for organizations to function it takes effective internal and external communication. This term paper is done because a well-organized communication process is very essential for the employees to be able to delegate work as well as inform the others about their status in projects and tasks. To be able to do that one has to communicate correctly, with the right and effective channel. There should be a functional way to keep everyone informed about things that everyone should know. What is Communication? Communication is the activity of conveying meaningful information. Communication requires a sender, a message, and an intended recipient, although the receiver need not be present or aware of the...
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...Vulnerability for Haitian Population to Access Healthcare in South Florida A M NUR/440 December 9, 2013 Vulnerability for Haitian Population to Access Healthcare in South Florida The purpose of this paper is to project the experience on the presented material to a group of co-workers in regards to bringing awareness to the Haitian community and healthcare issues they face. In reference to the brochure presented, it explained cultural variables between American and Haitian beliefs and religion as well as communication barriers and reasons behind it. The brochure also demonstrated why culture is put on such high value for the Haitian community and what disparities might they face with incompetent healthcare workers towards some of the issues faced and why it would be considered vulnerable. Data collected towards the outcome of the presentation as well as understanding of why this would be a barrier to healthcare was well received within the workplace. Concept of Vulnerability in Haitians “As a triple minority, Haitians face challenges as racial and ethnic minorities, as immigrants, and as individuals who experience poverty at disproportionate levels” (Belizaire & Fuertes, 2011, p. 95). Haiti is considered one of the poorest countries in the world according to Florida Times Union, (2010). Due to the earthquake in 2010, Haiti has lost majority of its economy and potential of growth, hence increasing the immigration of Haitians to South Florida. As healthcare providers...
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...different cultures speak, communicate and perceive the world around them. Cross-cultural communication in an organization deals with understanding different business customs, beliefs and communication strategies. Language differences, high-context vs. low-context cultures, nonverbal differences and power distance are major factors that can affect cross-cultural communication. Cross-cultural communication is imperative for companies that have a diverse workforce and participate in the global economy. It is important for employees to understand the factors that are part of an effective, diverse workforce. With cross-cultural communication you have to remember the six principles. The first principle is the similarities or the common ground, the next one is differences or the perspective, judgment, or choice. The third principle is diversity or valuing the difference, the fourth one is respect or the basic human need. The fifth one is acknowledgment which is the recognition of individual needs. Finally the six and last principle is empathy, the understanding and compassion. One cultural difference that could become a barrier that would affect the communication process with health care providers is language. With so many different cultures in the world, language is a barrier for a lot of people,...
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...The use of a language interpreter within a physician’s office is very beneficial, not only for the doctor, but for the patient themselves. Those that hold these positions usually work within administration as assistants, as medical assistants, or work as part of the clinical staff (Moreno, Otero-Sabogal, Newman, 2007). These language interpreters assist the doctor when there is a language barrier between the patient and provider. After Ms. Garcia notified the author of her situation, the author then explained why multilingual services are beneficial when visiting a physician’s office and why it is not recommended that she be the one to interpret. One of those reasons include avoiding medical errors. Ms. Garcia is not knowledgeable in medical terminology and therefore a medical error can easily occur should she end up interpreting the wrong thing. The author went on to explain that even the most basic interpreters working in the health field can also cause errors. For starters, interpretation is a learned skill and even those who are considered bilingual do not have the requirements to become a medical interpreter (Moreno et. al., 2007). It takes an actual person who is proficient in at least two languages, has been assessed for those skills, and has the appropriate training, skill, and experience to even be considered a medical interpreter (FAQ...
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...health and social care environment. This unit looks at verbal and non-verbal communication methods. You will gain an understanding of the communication cycle, looking at how to make sure that communication is effective and messages understood at each stage. You will also learn to recognise a range of factors which may create barriers to communication. You will then consider ways in which these barriers may be overcome, including the use of alternative forms of communication. You will be given the opportunity to observe and discuss communication methods used by professionals – skills which you will practise and refine. You will then demonstrate your communication skills in both one-to-one and group situations. This unit has links with Unit 2 (Individual needs in health and social care), Unit 5 (Vocational experience) and Unit 6 (Cultural diversity) as it will develop your understanding of ways to adapt your communication to meet the individual needs of people using health or care services. These include cultural differences. Learning outcomes After completing this unit you should: 1. know different forms of communication 2. understand barriers to effective communication 3. be able to communicate effectively. 1...
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...From Chronic to Critical: A Latino Family Confronts End-of-Life Decisions By Karen Peterson-Iyer Gabriela Rivera is an 80-year-old Puerto Rican immigrant, who lives alone in her rent-controlled apartment in New York City. She has lived in the United States for almost 40 years and speaks some English, albeit somewhat hesitantly. Her primary language is Spanish. Although she is now retired, for years Gabriela worked in a factory where she was exposed to a variety of industrial chemicals now considered toxic. Gabriela's husband died four years ago of a massive heart attack. She has six adult children, three of whom now live out of state. Gabriela is a devoted mother, calling her children as often as she can afford and even sending them homemade sweets. She raised her children through their teenage years in the same apartment in which she lives today. She is loath to leave it, although she now pays the rent only with great difficulty and substantial financial help from her children. Gabriela has long suffered from high blood pressure, which she controls with medication. She also has type-2 diabetes. When she was originally diagnosed with diabetes, she met once with a nurse who advised her on diet, exercise, and weight control, but Gabriela has found it difficult to adapt her traditional tastes in food and her lifestyle to the recommendations the nurse offered. Subsequently, Gabriela's doctor prescribed medication to help keep her diabetes under control. She tries to take her medication...
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...are transmitted by organizations. Communication in organization is the process of sending and receiving all the messages from the organization through both formal and informal ways (Widhiastuti, 2012:185). Communication plays an important role in relationships (Sultana et al, 2012:2). It will become a severely problem between employers and employees when barriers occur in the communication in organizations (ibid). Unclear communication can cause not only error in work and missing the task deadline, but also many other issues such as poor job performance. In order to ensure effectiveness of communication, identifying the barriers among communication is important (ibid). The relationship between an organization and its stakeholders can be strengthened by effective communication (Sultana et al, 2012:3). The communication process is comprised of several elements such as sender, encoding and decoding messages, transmitting and receiving message by medium, noise and feedback (Lunenburg, 2010:10). According to Lunenburg (2010:4-6), communication barriers can be divided into four parts. Firstly, process barriers are one of the barriers (Lunenburg, 2010:4). To establish good...
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...communication can have different barriers such as languages and cognitive ability and disability. In order to become better at communicating when there are different barriers you must use and refine not just for the user but also for the receiver. The topics of this paper are the basic elements of communication in the health care, consumer communication and the cultural differences. How can effective communication incorporate the basic elements of communication? If the receiver of the information understands the idea, effective communication is accomplished. The sender is the starter of communication; the first step of communication. The message has to be clear from the sender so the receiver can follow and understand the idea of the message. We can do this by using our words pictures or gestures. The message delivered to the receiver is the next step of communication. Conversing can be done on a device or face to face or the use of technology. The last step of communication is when the person receiving can understand and process the message sent. How the receiver reply to the information or message given shows if it is an understanding of the message. How are the effective communication elements different from the health care communication? A reason why basic elements of coummunication are different from health care communication because of the patient care provided. Communication with patients takes confidence and experience. Patients will withhold vital information...
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...care we use a lot of different types of communication an individual needs to use in order to meet the needs of their service user, it is important that the people know these types of communication and know how to understand them because in health and social care settings there are different types of individuals who need particular things to support them. In this booklet I will explain the different types of communication and why we need them to communicate in a certain way. Spoken/oral We use spoken/oral language in order to get our purpose across to people; we tend to usually do this thorough face to face communication however this can also be done on the phone. It is done one to one, or in teams. we have a tendency to communicate orally in order to assist individuals understand better as a result of speaking to them you'll be able to realise how they're feeling simply by paying attention to their tone of voice, facial features or visual communication, it's effective to grasp this because it provides the person a much better understanding. Spoken language may be a quicker and easier way...
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...basic elements in communication: the person sending the message, the person receiving the message, the message itself, the channeling of the message, and feedback from the message. Effective communication is crucial to the success of personal relationships as well as professionally. The person delivering the message must do so clearly so it is understood by the person listening. The listener should listen actively because the only way effective communication can take place is when the person listening recognizes without a doubt the message being conveyed. Some common ways of communicating include sharing information by telephone, delivering a speech, messaging, letters, e-mail and sharing information face to face. When a person can listen, store, and recall the information that they listened to, it is only then that you know you have communicated effectively. There can be times when there are barriers that prevent effective communication. Things like sending mixed messages, distractions, or inappropriate body language are just a few. The fundamentals of effective communication differ from the regimen in the essentials of health care communication. Why? Because one must be able to communicate effectively in healthcare seeing as how vital it is to be precise and accurate when making a decision about a patient’s health care. When we communicate with our associates and loved ones we are not as aware of exactly how a message is relayed to the other party. In healthcare, one...
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...children 1. What barriers do you face on a day-to-day basis? Medical situations Communication barriers as the children have different impairments that may cause a barrier. 2. How do you overcome these barriers? Speak to a trained college or contain the training that is needed To overcome these barriers I can undergo different kinds of training 3. Are you are able to perform sign language? Very little, however training is available if needed Yes – use it on a day to day basis 4. How do you deal with sensitive situations? With compassion and sensitivity Yeah anytime a child is upset or not themselves, you have to be very sensitive 5. How do you show empathy towards clients? Listen patient You have to listen to the children and learn to understand their needs 6. If an individual was to use slang, and you didn’t understand, how would you overcome this? Ask them to explain Ask them to repeat what they said and if I still didn’t understand ask them to explain what it means 7. How do you deal with someone who is hearing and visually impaired? Use a picture book and little sign language that I know I would use the communication they use – either a communication book (PODD) or sign language/ Makaton 8. How do you overcome someone who has cultural barriers? If they have something to say I let them say it there is nothing I can do I would find out what the barrier is and try and overcome it 9. How do you overcome a situation...
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...distance, silence, and therapeutic touch and relationships are systems that are considered regarding nonverbal communication. When speaking with a patient they will know what type of attitude you are in. For example, when you first appear and first thing you do is smile, they notice your positive attitude. Maintaining eye contact with a patient shows them that you are interested in giving them the care that they are concerned about. Even though positive gestures might not be perceived as positive by all patients, as noted in the MA book, thumbs up, applause, high-five, handshake, and winking shows the patient that you care and accept them. Another thing is maintaining a smile at all times when speaking or looking at a patient. When maintaining a smile, it shows your positive attitude and also shows that you are willing to give care. Even if you’re not helping the patient and you smile at them they’ll feel accepted. Responding to nonverbal communication is also important because when you notice a patient walking in with a depressed face expression you can give the patient a positive impression of showing them that you care on why they seem depressed. Responding to nonverbal communication should always be in a positive way no matter how the patient seems. Some barriers to nonverbal communication are silence, facial expression, and body language. Silence is sometimes shown between the sender and reciver. It also shows that a person is either thinking about something before answering anything...
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...This article looked into the potential barriers and the factors that restrict ethnic minority and patients from using health services. The methods used in the article were from different studies that conducted health services and the different factors in the creation of the barrier that the minority were facing. This article reviews fifty four articles from different countries, and other ethnic minorities. System level, provider level and patient level were all potential barriers that occur to newcomers. System level was a barrier due to the organization of the health care system, provider level was a barrier due to providers skills and attitude, and lastly patient level was the cause of enabling resources, and limited on resources. Furthermore,...
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...UNIT 201/ SHC 21 Q1) Identify the different reasons why people communicate? There are varies types of communication but all come under one of two categories. One being Verbal Commination and the other being Non-Verbal Communication. Verbal Communication is when one person communicates with another by using speech and Non-Verbal Communication is when one person communicates with another by using body language. People communicate with one another for many different reasons and for most this is an essential part of their daily lives. I have listed below a number of reasons of why I think people choose to communicate: * To express feelings * To teach * To learn * To connect * To share views and opinions * To take control * To compliment Q2) Explain how effective communication affects all aspects of working in adult social care settings? Effective communication is an extremely important part of working within adult social care. This is because we do not only have to communicate with one another as professionals but we also have to communicate with the people that we are here to support. * Clear & Concise - by having effective communication we are able to be clear and concise on what the needs of the individual are and how these needs can be met. * Mistakes - effective communicate also promotes the chances of less mistakes from happening by avoiding any inappropriate or unclear information being given or by something that has simply been...
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...providers determine the quality of care that is given and needed for the patients. By being a nursing home administrator, it is my job to make sure that the HIPPA rules and regulations are being used by all employees. By making sure that HIPPA rules and regulations are being upheld, the nursing home is providing quality care to the patients. When a change happens at a nursing home there can be confusion and conflict with everyone involved. While following the chain of command can be long and even boring, it is needed to keep the communication process smooth and effective. The chain of command does help reduce the risk of a communication breakdown. If a communication breakdown is developed it can cause commotion in any health care facility which could jeopardize everyone involved. With being the nursing home administrator, the first job that I would need to do is have a full understanding of the new policies and procedures. I would need to know how the policies and procedures were put into place and how exactly this will affect the patient’s in the nursing home. In order to do this I would want to speak with the board members so my concerns could be addressed. In order to address these issues I could meet with the board members face to face, use social media, or by electronic communication. There are advantages to having traditional face to face meetings. The members are able to see my body language, facial expressions, and hear the tone of my voice while communicating my...
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