Premium Essay

New Century Clinic


Submitted By ofentsemontshosi
Words 475
Pages 2
1. Identify at least three business processes that New Century performs and explain who is responsible for the specific tasks. * Order and organize office and clinic supplies - Carla Herrera * Appointment processing - Lisa Sung * Insurance reporting - Tom Capaletti

2. Business processes and the person responsible are: 3. Business Process Person Responsible 4. Prepare office payroll Fred Brown 5. Handle tax reporting Fred Brown 6. Handle profit distribution Fred Brown 7. Maintain patient records Susan Gifford 8. Handle insurance reporting Tom Capaletti 9. Handle accounting Tom Capaletti 10. Manage appointment book Lisa Sung 11. Make patient reminder calls Lisa Sung 12. Prepare daily appointment list Lisa Sung 13. Order office and clinic supplies Carla Herrera 14. Organize office and clinic supplies Carla Herrer

15. Explain how New Century might use a transaction processing system, a business support system, and a user productivity system. For each type of system, provide a specific example, and explain how the system would benefit the clinic.
New Century might use a transaction processing system for appointment processing, its most critical day-to-day business operation. It might want to consider a business support system for its patient records that will provide information support for users having to deal with patients. For a user productivity system, New Century might consider a database management system that will help user access patient records faster.
The clinic could utilize a transaction processing system to track each charge, payment, and insurance claim. This system would reduce administrative costs, speed up insurance reimbursement, and provide controls and reports. A business support system could be used to analyze provider workloads, turnaround time for claims and payments,

Similar Documents

Free Essay

Case Study

...I. SUMMARY Timothy Jones, co-owner of Dolores Garcia of New Century Health Clinic, asked for an information system that will support the said clinic’s operation and future growth. You are required to prepare an information system of its office staff. Information regarding New Century Health Clinic are the following: 1. Six(6) office staff workers 1. Anita Davenport - Office manager 2. Fred Brown - Handler of office payroll, tax reporting, and profit distribution 3. Susan Gifford - Responsible for maintenance of patient records 4. Tom Capaletti - Handles paperwork of insurance reporting and accounting 5. Lisa Sung - Responsible of appointment book, reminder calls and daily appointment lists. 6. Carla Herrera - Ordering and organizing office and clinic supplies Note that all members of the staff help out whenever necessary with patient records, insurance processing, and appointment processing. In addition to their regular responsibilities, all office workers are involved in the preparation of patient statements at the end of each month. II. PROBLEM STATEMENT An organization requires a lucid organization chart which would show the flow of responsibility from management, down to its employees. In the case of New Century Health Clinic, having no organization chart is not only the problem. There is an improper assignation of job responsibility of the employees which could cause undesired disasters. Ignoring this problem will remove accountability...

Words: 791 - Pages: 4

Premium Essay

Case Study 1

...preparation of patient statements at the end of each month ALL EMPLOYEES patient records, insurance processing, and appointment processing preparation of patient statements at the end of each month 2. Identify at least three business processes that New Century performs, and explain who is responsible for the specific tasks. a.) Check Customer Status – The one who is responsible to such task is the one who maintains the record of the patients. In the New Century Susan Gifford is the one responsible for it. b.) Check / Request office and clinic supplies – The task is assigned to the ordering and organizing of office and clinic supplies department, In the new century the one who has the responsible is Carla Herrera. c.) Update of Salary distribution and salary deeduction – The person who is assigned to this task is in the Office payroll, Tax reporting and profit Distribtion. Fred Brown is the one who do the job. 3. Explain how New Century might use a transaction processing system, a business support system, and a user productivity system. For each type of system, provide a specific example, and explain how the system would benefit the clinic. a.) Transaction Processing System is useful to the clinic in terms of process data generated by day-to-day business operations. Examples of TP systems include customer order processing, accounts receivable, and Payment in the hospital and other expenses which the patient may avail. b.) Business support systems...

Words: 551 - Pages: 3

Free Essay

Cleveland Clinic extension cord light hung over a stack of films.[19] Philanthropist Samuel Mather formed a committee of 36 community leaders to help Cleveland Clinic reestablish itself in temporary quarters across the street.[19][21][22] Patient care services resumed five days later.[21] The 1921 building was completely renovated, and a new three-story clinic building, with a new main entrance, was added in 1931.[19] All debts were repaid by 1941.[23] Crile and Lower relinquished their administrative duties in 1941.[16] In 1942, Cleveland Clinic’s Naval Reserve Unit, which included George Crile, Jr., a physician and son of George Washington Crile, established a mobile hospital in New Zealand to treat the wounded from the Guadalcanal Campaign.[24] Growth of specialization[edit] Patient drop-off area, Miller Family Pavilion, 2015 In 1954, Cleveland Clinic formally adopted governance by a Board of Governors consisting of nine physicians elected by the physician staff. They work with the CEO and lay administrators to formulate and carry out policy, overseen by a board of directors and board of trustees.[23][25][n 1] Cleveland Clinic built new operating rooms in the early 1970s to accommodate the growth of cardiac surgery.[16] The Martha Holding Jennings Education Building opened in 1964, with an auditorium named for Dr. Bunts. A new hospital...

Words: 390 - Pages: 2

Premium Essay

How Did Elizabeth Blackwell Contribute To American Society remodeled.” Elizabeth Blackwell has contributed greatly to American Society. Her intelligence and determination has allowed her to take a leap of faith for women and become the first women´s doctor. Blackwell showed a lot of perseverance when it came to being accepted into medical school. All of her hard work and dedication eventually led her in the direction to becoming the first female doctor. Blackwell was one of the most inspiring figures during the eighteenth century, as she was the turning point in history for women and their health by opening clinics in which only women could attend. The medical field has always been the career to spark Elizabeth Blackwells...

Words: 1150 - Pages: 5

Premium Essay

Health Care

...Health care and medicine in the 18th and 19th centuries also known as the Preindustrial era which lasted from the middle of the 18th century until the latter part of the 19th century and the postindustrial era, which began in the late 19th century. Both of these eras brought several aspects and characteristics that have had a major impact on shaping today’s U.S Health Care System. Some of those have been medical training, medical practice, medical institutions, medical professions, and the development of hospitals. In the late 1800s, the practice of medicine in the United States was more domestic than professional due to just learning the medical procedures. Medical training in the 18th century wasn’t received through a university instead it was received through individual shadowing and practicing with a physician. According to Leiyu Shi, “American physicians began opening medical schools, it is estimated that 42 medical schools were in operation in the United States in 1850.” If we take a look at today’s practice of medicine we can see that a lot of improvements have occurred since those centuries, medical training was provided before in able to practice medicine, and today it is still required to get the proper medical training to practice medicine with anyone. Before the 1880s, the United States only had a few isolated hospitals that were only located in large cities such as New York, Boston, New Orleans, St. Louis, and Philadelphia. In the beginning the United States was...

Words: 838 - Pages: 4

Free Essay

Leadership and Management

...Leadership and Management Collage of Staten Island Nursing 411 Introduction This paper is based on leadership and the management styles that I chose to do research on. I will apply a leadership management theory I think best represented my leader. It will comprise of an observation part; that deals with who this leader is, what they are famous about, who did they lead, inspire, entices or irritate and how people react to their leadership. The theory part will describe the leadership and management theory that best represented them and the Analysis part will describe their actions, beliefs, how effective their goals were, and was this the best leadership style for the group or era they were practicing in. Observation: Margaret Sander born in 1879 is the famous for her role in getting contraceptives for the poor in an era where only the “affluent and the educated in American society were the only ones to have reliable contraception” (Allender et al 2010, p. 32).She was inspired individually after her own mother died in her 18th pregnancies at the age of 48years battled Tuberculosis, but her “pregnancy contributed to her both contracting the disease and eventually succumbed to it”(Allender 2010, p.32). She then went to White Plain Hospital as a nurse probationer, and later became a visiting nurse. She is a social reformer, sex educator, and a nurse. The issue of contraception was...

Words: 1291 - Pages: 6

Premium Essay

Carillion Clinic

...Issues Case 1: Carilion Clinic February 25, 2015 Khushbu Shah Dr. West Administrative Issues Case 1: Carilion Clinic February 25, 2015 Case 1: Carilion Clinic Author: Alexandra Piriz and Kurt Darr Summary The Carilion Clinic has grown significantly in just over a decade, which is shown by organization’s net operating revenue of over $1.2 billion. Under the leadership of new CEO, Edward Murphy, M.D., the efforts of a mid-Atlantic acute-care hospital system to develop a vertically integrated clinic health system result in allegations of antitrust, excessive healthcare costs, disruption of physician referral patterns, and use of harsh collection practices, all of which cause a negative reaction in the community. Also, Dr. Murphy’s efforts to become a comprehensive vertically integrated system have continued: establishment of a medical school partnership, expansion of its facilities, and increase in number of salaried physicians by purchasing private practices. Dr. Murphy asserts that the business plan of Carilion Clinic will moderate the effects of the “broken” U.S. healthcare system by integrating services that range from primary care to comprehensive cancer treatments and remission monitoring. In 19th century, the antitrust division of the U.S. Department of Justice sought to block the merger of two medium-sized community hospitals, foreshadowing other, somewhat questionable trade practices in the Shenandoah Valley. Carilion Clinic is a major employer in Roanoke...

Words: 3464 - Pages: 14

Premium Essay

Hlth10 Phase 1 Study

...randomization to reduce bias and offer reliable results. Phase 4: Post-market Surveillance Phase 4, often known as post-market surveillance, takes place after regulatory approval and entails evaluating the treatment's long-term safety and efficacy in real-world environments. Researchers collect data on a broader scale, examining results and adverse occurrences in various patient populations across time. Phase 4 studies may reveal uncommon interactions or adverse effects that were not noticeable in previous stages and help to continuously enhance patient care and treatment regimens (Holsey, 2023). In conclusion, the four stages of human clinical testing comprise a thorough approach to determining the safety, effectiveness, and real-world impact of new medical therapies. Each phase builds on previous stage findings, eventually directing decisions about therapy approval, use, and continuous monitoring to assure patient safety and efficacy. 2. What is the difference between a'smart' and a'smart'? How do changes in disease incidence and prevalence translate into healthcare utilization patterns? Changes in illness incidence and prevalence have a direct influence on healthcare consumption patterns, influencing all areas of healthcare delivery, resource allocation, and healthcare system design. The increasing need for medical services, diagnostic tests, treatments, and follow-up care that results from an increase in illness incidence also drives up healthcare usage. On the other hand, a decline...

Words: 1821 - Pages: 8

Free Essay

His125 Week6 News Story

...News Story 1 News Story Your Name HIS 125 June 18, 2012 The Rise of Birth Control Clinics in The United States News Story 2 Today, there is an abundance of information, for any persons seeking birth control. There are different forms for females and males designed to protect against disease and pregnancy. There are also birth control clinics that provide free or low cost services to women. However; this was not always the case with birth control. There have been birth control techniques for thousands of years, which date back to ancient Egypt, Greece, and Rome. What is now known as “the modern movement of birth control” actually began in Great Britain. The writer Thomas Robert Malthus stirred up the interest regarding the time’s current over-population problem. As a result of his publications, by 1870 a wide range of birth control devices were made available in English and American pharmacies. These devices included; rubber condoms, diaphragms, vaginal sponges, and medicated tampons. Due to the easy access to these devices to the public, both countries created a bill to prohibit the distribution of contraceptives across state lines and through the mail. Before the use of birth control in America, many women had opted for abortions because they either had too many children to take care of or they were simply not ready to parents. In the early 19th century, abortions could be dangerous. Too many abortions often lead the woman’s death because the technology was not yet...

Words: 889 - Pages: 4

Premium Essay

Cleveland Clinic

... the Cleveland Clinic is ready to celebrate the opening of two buildings characterized as monuments to 21st-century thinking in health-care delivery. The Sydell and Arnold Miller Family Pavilion will be home to the Clinic's signature cardiovascular program and a new grand entrance at the corner of East 93rd and Euclid Avenue. Tucked behind Miller on the 166-acre campus is the Glickman Tower, the new 12-story headquarters of the Urological and Kidney Institute, which has bragging rights as the Clinic's largest surgery center and one of it fastest growing programs. Fronted by reflecting pools and rows of tulip trees that stretch to Chester Avenue, the glassy, C-shaped Miller Pavilion gives the Clinic a dramatic new look. But the buildings symbolize more than an investment in capacity and aesthetics. Tracy Boulian/The Plain DealerThe new Sydell and Arnold Miller Family Pavilion at the Cleveland Clinic. Patients first The Clinic promises the buildings represent a new era of patient care. The buzzword these days is "patient-centered care." It encompasses everything from moving doctors closer to hospitalized patients, to piped-in music and patient rooms that are described as "comfortable as a well-appointed hotel room." The emphasis on customer service coincides with a new era of patient expectations. It's also tied to growing demands for accountability of hospital performance. In a first-ever release of patient-satisfaction scores by Medicare, the Clinic this year scored...

Words: 1426 - Pages: 6

Premium Essay

Ssssssssn industry had a myriad of frustrations to choose from when seeking medical assistance: lack of convenience, no focus on customer service, limitations from insurance providers, billing inefficiency and confusion, and very opaque pricing. One grumbler, Steve Pontius, had an epiphany during an all too common experience when seeking medical coverage for his kids. After waiting for three hours at an urgent care clinic for what he thought was an ear infection, the physician diagnosed in three minutes what Pontius had predicted. Additionally, only after the visit to the doctor had he figured out that his insurance company did not cover treatment at this particular clinic, so Pontius would have to pay hundreds of dollars out of his own pocket to pay for the visit with the doctor.1 Sensing a business opportunity, Pontius, along with Rick Krieger and Douglas Smith, partnered to start MinuteClinic, the retail medical treatment clinic that is widely regarded as the beginning of the convenient care clinic (CCC) movement. Also known as retail based clinics, these facilities are small medical operations located within a larger retail operation such as Target or CVS. They offer a limited scope of medical services and are primarily characterized by low fees, convenience, and quick, but reliable service. Consumers are clearing seeing value in their proposition: in only eight years, 800 CCC’s have been established all over the US, and are expected to continue their explosive ...

Words: 6043 - Pages: 25

Premium Essay

UHCL Honesty Code farmers who graduated from secondary school were given medical and paramedical training. These people are called barefoot doctors. This concept fell into disarray and was abolished in 1981. Health insurance programs in china: There are 3 major health insurance programs in china. 1. New rural cooperative medical scheme (NCMS) 2. Urban employees basic medical insurance (UR-BMI) 3. Urban residents basic medical insurance (UR-BMI) NCMS are for rural residents. UR-BMI is for the urban employed and unemployed citizens. The three schemes function differently depending on the finance. Insurance coverage in rural countries increased drastically with the introduction of NCMS. Public health services in China: Public health system is present in china prior to 1949. It was limited formalized public health system. The importance of public health was recognized even in ancient china. The Yellow Emperor’s Classic of Internal Medicine stated ‘’ The superior physician helps before the early budding of the disease. The inferior physician begins to help after the disease has developed.’’ In the twentieth century remarkable development in public health services is observed. The new improved public health resulted from the merging of clinical and public health implementation. In 1905, a sanitary department was established by the central government. To educate masses, public health campaigns were organized by Joint Council of Public Health Education. The first formalized...

Words: 2723 - Pages: 11

Premium Essay

His 204 Final Paper

...Women’s Role (1865-Present) Kimberly Burrows HIS 204 Joseph Scahill February 2, 2013 Women’s Role (1865-Present) Throughout history, women have suffered fewer rights then men and are discriminated against because of their gender. Historically, a woman’s main role was to tend to the home isolated in the domestic “bubble” and to raise their children while their husbands were away at work. In this paper, I will describe the historical significance of this issue from 1865 to the present. I will explain the historical developments that presented new opportunities for women in society. I will discuss the main individuals that were involved in these struggles. To conclude, I will analyze ways in which it contributed to an “ending of isolation” while assessing the challenges involved. Even today, women still face discrimination based on their gender. However, the role of women has changed significantly which has created a lasting and ongoing increase of women's rights. The woman’s role presents a historical significance from 1865 to today for many reasons. Prior to the Civil War, women were perceived as the weaker sex and were considered intellectually inferior to men. Their freedom was limited and they had fewer rights than men. Women were expected to marry, care for their home, cook, make clothing and raise their children. According to Manning, M. J. (2005), “Women were viewed as wives and mothers, whose economic rights were mainly to be supported by a male breadwinner and...

Words: 3172 - Pages: 13

Premium Essay

Ethics of Abortion

...sexual and reproductive rights. Abortion itself was banned in the U.S. from the beginning of the 20th century until the early 1970s, which meant many women resorted to the dangerous option of having an abortion performed out of sight of the law. In 1973, the Supreme Court decision in Roe v. Wade overturned laws prohibiting abortion performed during the first trimester. Despite this court ruling, abortion still remains a contentious subject to this day. In recent years, there have been several underhanded attempts to all but reverse the rights for which the Roe v. Wade decision paved the way. We have seen a dramatic rise in state provisions enacted to restrict women’s access to abortion: In 2012, 43 provisions in 19 states were enacted, the second highest number of new abortion restrictions in one year, next to the whopping 92 provisions that were enacted in 2011. On July 18th, Gov. Rick Perry (R-Texas) signed House Bill 2, which could mean the closure of all but five abortion clinics in the state. One of the provisions of the law requires that all clinics must become ambulatory surgical centers, even if they do not provide surgical abortions; it also requires that abortion providers have admitting privileges at a hospital within thirty miles of the facility. The proponents of the bill claim it is a victory for those wanting to protect women’s health, but it could also mean one clinic would have to provide care for a 350-mile radius, therefore ultimately restricting care for women...

Words: 342 - Pages: 2

Free Essay

Mental Illness

...October 14, 2012 Matthew Hoffman Mental Illness: OCD Obsessive-compulsive disorder (OCD) is an anxiety disorder characterized by the inability to control or even stop unwanted thoughts and actions. From the 14th to the 16th century in Europe, OCD was thought to be a devilish influence and treated through exorcisms (“Who discovered OCD?”). As time went on, this anxiety disorder was thought as a form on insanity; this was until the 19th century. In the 19th century, the obsessive thoughts and compulsive actions were debated as neurosis (“A short history of OCD”, 2009). Finally in 1910, OCD was known to be the “touching disorder” by Sigmund Freud. Freud and Pierre Janet were the first to identify that the disorder is a psychological disorder (“A short history of OCD”, 2009; “Who discovered OCD?”, Karr, 2010). Obsessive-compulsive disorder affects about 1 percent of the United States and 1.8 percent of Canadians. The cradle to grave occurrence of obsessive-compulsive disorder is approximately 1.7 to 4 percent (Moscou & Snipe, 2009). In adults, men and women are equally affected by OCD, according to the American Psychiatric Association in the DSM-IV-TR (2000). According to Medical Doctor, Sang H. Suh, men with OCD have symptoms show up at a younger age than women; men as 6 to 15 years old and women being in their 20’s (2004). Some researchers say that minorities—mostly African and Mexican Americans—are more susceptible to anxiety disorders, such as OCD. This is very controversial...

Words: 1627 - Pages: 7