Free Essay

Gm591 Case Study

In: Other Topics

Submitted By dylpickle2
Words 898
Pages 4
A Case Study
Ventryce Hampton-Taylor
Keller School of Management
Vent1980@live.com
GM 591-Leadership and Organization Behavior
Professor Kenneth Goldsmith
January 21, 2012

The first stage of team development is the forming stage. In this stage, there's lots of exploration as group members get to know one another. There's a focus on similarities and differences and first impressions are key as people try to figure out the similarities and differences. Because everything is new there is a fair amount of confusion and anxiety as people try to put their best foot forward. As a result, productivity will be lower. The second stage of team development is the storming stage. This stage is characterized by a bid for power. Each group member is wondering whether or not he or she will be respected and this plays out in competition, tension and disunity. Relationships become strained and differences become uncomfortable. The leader is challenged for control. The third stage is the norming stage. In the norming stage, the group has begun to be effective. The focus of each individual is on "how can I help the group?" Because of this, there is increased cohesion and more collaboration. The fourth stage is the performing stage. At this point, the group is asking "How can we do our best?" and is filled with enthusiasm and focused on creative problem solving. Characteristics include harmony, productivity, effective problem-solving and full development of the potential of the group and the individuals in the group. Adjourning is the last stage and is the break-up of the group, hopefully when the task is completed successfully, its purpose fulfilled; everyone can move on to new things, feeling good about what's been achieved.
The group is in the storming stage at this point of the case study. When Mike showed up at the lunch table thinking that the other members were meeting without him, he didn’t feel a part of the group. He also felt that way when the other members were joking around before class began. As the team leader, Christine is finding it hard to get everyone involved. Mike can’t make it to most of their meetings, only to send rough notes to Christine. If Christine had an understanding of the stages of group development, then she would have known to set group ground rules, which are expectations about how work will be done, decisions will be made, and how people will treat each other. Knowing she was in this stage would have given her a wonderful opportunity to be sure that the right people were in the right place using the right process. The leader's main task in the storming stage is to coach group members to get them on board and organize work so that it can become effective. If she were familiar with the stage of group development she would have figured out her team was in this stage and could have focused on team building to ensure that people got to know one another and not got stuck in seeing each other as competitors. Christine would have talk to the Professor so they could directly address the conflict within the group and poor communication styles.
Tension and disunity are the primary problems. As a leader, Christine should have understood that some members may feel overwhelmed by how much there is to do, or uncomfortable with the approach being used. Some may react by questioning how worthwhile the goal of the team is, and by resisting taking on tasks. The secondary problem is an issue of inclusion. It seems to me that Christine did not realize that she was working in a heterogeneous group. FIRO-B theory examines differences in how people relate to one another based on their needs to express and receive feelings of inclusion, control, and affection. (Organizational Behavior, 11th Edition. John Wiley & Sons p. 171). If she were familiar with this theory, she may have guessed that part of Mike’s low productivity was because he didn’t feel included.
Two possible solutions to conquer the tension and disunity in this group are: * Resolve conflicts quickly and fairly- Establish process and structure, and work to smooth conflict and build good relationships between team members. Conflicts need to be resolved immediately if the group is to function properly. * Establish a common goal-Take a few moments to go over the group’s purpose and to determine what each individual would like to get out of it. Direct the team and establish objectives clearly.
People choose to perform the way they do because of some internal or external motivation. People are motivated to change their behavior when given clear, sharply focused objectives. People need to thoroughly understand how to perform their functions correctly.
Management of a group requires the leader to have an idea on how people are motivated. As a team leader, your aim is to help your team reach and sustain high performance as soon as possible. The success of a group activity will rely not only on an individual but on how the group works together. Christine was not an effective leader. She was not able identify which stage of the team development her group was at. She didn’t understand what they needed to do to move from forming to storming, norming and, finally, performing stage.

Similar Documents

Free Essay

Gm591 Case Study

...GM591 Professor Carr Case Study Essay There are five stages of group development: forming, storming, norming, performing, and adjourning. After reading the case study “The Forgotten Group Member”, I believe that the whole of the group and the majority of the group are in two different stages. They experienced the forming stage when the teacher assigned their group. They got to know each other and what to expect from each member, good or bad. As a whole group they are in the storming stage now, dealing with the tension created by Mike. Ideally, they will pass into the norming stage where they can work cohesively as a team. At the performing stage they will each be turning in their completed pieces of work and meeting the expectations of their peers. This is where the majority of the group is, minus Mike. At this point the group has all turned in their completed parts of the whole while Mike has turned in hand scratched incomplete notes. Once the team has completed their tasks, they can complete the final stage of adjourning or disbanding the group. If Christine, the team leader, had a clear understanding of these stages, she might have been able to motivate Mike out of his social loafing as well as create a cohesive team with a sense of belonging that could have fostered better performance from all members. The primary problem I see with this case study is the social loafing Mike is exhibiting and that the group is allowing....

Words: 898 - Pages: 4

Premium Essay

Gm591 Case Study

...Part I: Group Development According to the text, there are five stages of team development and they break down as follows: * Forming stage- Members are primarily concerned with getting to know each other and what is considered acceptable behavior, in determining the real task of the team, and in defining group rules. * Storming stage- This is a period of high emotionality and tension in the group. Cliques may form as individuals compete to impose their preferences and outside demands such as premature performance expectations may create uncomfortable pressures. However, membership expectations tend to be clarified and attention shifts toward obstacles that stand in the way of team goals in this process. The key is that individuals begin to understand each other’s personalities and efforts are made to satisfy both individual as well as group needs. * Norming stage- Sometimes called initial integration, this is the point where the group comes together as a coordinated unit. Relationships are being built and the group actively seeks to keep the harmony going. * Performing stage- Sometimes called total integration, this stage marks the emergence of a mature, organized, and well-functioning team. Relationships have matured and team members are now able to deal with complex tasks and handle internal disagreements in creative ways. * Adjourning stage- This is where the well integrated team now disbands if needed upon the successful completion of their......

Words: 1279 - Pages: 6

Premium Essay

Gm591 Case Study - Forgotten Team Member

...GM591 Leadership and Organizational Behavior Through utilizing the information from the case study of “The Forgotten Group Member,” and the explanation of the stages of team development in the course textbook, Organizational Behavior, (2010, p. 166) of forming, storming, norming, performing and adjourning, the majority of the group members are in the norming stage, but never resolved issues that started in the storming stage. Therefore, collectively, they are still in the storming stage. The group is in a state of conflict because Mike is non-committal with meeting, does not hand in quality work, and is acting jealous of the relationships the team has formed while in his absence. Mike’s role in the group was not clearly defined. Christine is the team coordinator, Steve is assigned to creating an agenda each meeting, Diane is resourceful, and Janet is reliable in doing more than what is expected for the group. All of these roles have been informally defined, and Mike’s role and expectations were not defined well enough for him to see his value to the group. In the forming stage of team development, team members are concerned more with seeing where they fit in, and what their role is on the team. Since the rest of the group has been meeting, they have formed a relationship and a clique without Mike. When other group members see they are not being included, this can create emotion and conflict, which is characteristic of the storming stage....

Words: 1773 - Pages: 8

Premium Essay

Yaaaaa

...Undo The Forgotten Group Member: Forgotten Group Member Case study GM591 Leadership and Organizational Behavior Part 1 Group Development Teams pass ... 6. Free Term Papers on The Forgotten Group Member 1471 - 1500 www.cyberessays.com/.../the-forgotten-group-member/page1470.ht...Cached You +1'd this...

Words: 555 - Pages: 3

Premium Essay

The Forgetten

...The Forgotten Group Member Case Study Leadership and Organizational Behavior/GM591 January 22, 2012 Group Development After reading the case study and reviewing the five stages of team development. I can say that the team is in the Storming stage of the team development. Even though they may appear in the Performing stage because the other team members were handling their part of the paper, the professor advised the team that they must deal with the problems within the group first. Christine skipped the Forming stage and based her opinion of her team mates on what she observed about them. Had she got to know them by meeting with them together or one on one, she could have gotten to see if her observation were accurate. It would have also given the team am insight on any outside issues that may affect the team. There was also no relationship with the entire team. Problem Identification The team was aware there was a problem with Mike’s participation (already identified as a clown based on Christine’s observation), but he was approached about his behavior and lack of contribution to the team. Christine may have been an organized hard working student, but she seems to lack skills in dealing with conflict. It became a big deal to Mike when he assumed that the team was meeting without him. Even after explaining the impromptu get together Mike still believed what his eyes saw and distanced himself again....

Words: 684 - Pages: 3

Free Essay

Case Study the Forgotten Group Member

...Case Study - The Forgotten Group Member Helen M. Gales GM591 - Leadership and Organizational Behavior Keller Graduate School of Management Professor Leo Shelton July 23, 2012 Case Study - The Forgotten Group Member Part 1: Group Development In looking over the details given for the case, the group appears to still be in the Storming stage. While some of the team has come together and are providing their assigned portions of the class project, they still are not a cohesive, and functioning team; due to one of their team members being preoccupied with outside demands and not really coming together with the rest of the team. By having a better understanding of the stages of group development, Christine would have had a better idea of how to lead the group through the different stages and help them to move forward towards a successful completion of the assignment. The text indicates that for a team to be successful it needs to go through all of the stages, forming, storming, norming, performing and adjourning; making progress as each stage is completed. Part II: Problem Identification From the little amount of information that the case gives concerning the initial meetings of the group, the primary problem is that Mike is seen as the "clown" and not taken seriously when suggestions are made....

Words: 967 - Pages: 4

Free Essay

Case Study 7

...Case Study By Virgilio John Costin For GM591 – Leadership and Organizational Behavior Professor Bhupinder S. Sran Keller Graduate School of Management March 24, 2013 Contents 1. Group Development 3 2. Problem Identification 3 3. Retrospective Evaluation 4 4. Reflection 4 Bibliography 5 1. Group Development According to the text, there are five stages of group or “team” development which are as follows: a. Forming – where the team members get to know one another b. Storming – at this stage, the group is defining tasks to be performed and are also dealing with any group tensions. c. Norming – where the group begins to work together and building relationships d. Performing – the stage where the group’s relationship matures and complex tasks are handled creatively. This is when the group is most stable. e. Adjourning – the stage where the work is completed and the group disbands. I believe that Christine’s group is still at the storming stage because the group has not reached cohesion to be classified as being within the norming stage. The fact is, Mike seems to be in limbo somewhere and sees himself as still somewhat of an outsider especially when he encountered the group in the cafeteria having an impromptu meeting. Although Christine seems to be an organized person, her demeanor in dealing with Mike’s issues shows a lack of leadership skills....

Words: 748 - Pages: 3

Premium Essay

Becoming a High Performance Organization

...Becoming a High Performance Organization: A study of Alpha Newspaper Group. Introduction The subject of my course project is Alpha Newspaper Group. Alpha is a print media company that I worked for in 2009. They own regional newspapers throughout the country that are published on a weekly basis. Alpha operates two main headquarters; one in the north of the country, where the business was established and where the owners reside, and one in the midlands where I worked. Our office oversaw the publication of 5 newspapers in the local area with a staff of 30 or so journalists, editors, production designers, HR personnel and management. The print media industry is going through tough times. Technological advances and access to free information have had a negative effect on sales and revenue raised through advertising. It’s led to serious questions being posed about the future of the industry. The need to adapt like any other industry in today’s climate is present. Added to this the economic recession has not helped. Newspapers are a staple in people’s expenditure however value for money is still sought. There is plenty of competition and the product needs to maintain high standards. Whilst I was working for the company Alpha were looking down every avenue in order to reduce costs. Alpha had an organizational structure that placed a lot of power in the northern headquarters. The owners worked predominantly from there and had far less direct contact with the midland office....

Words: 3411 - Pages: 14

Premium Essay

Magrec, Inc. Case Study

...CASE STUDY MagRec, Inc. Case Study Toni A Godwin Submitted to: Professor Tom Ramsey GM591 – Leadership & Organizational Behavior Submitted: May 17, 2011 Summary of the Case Study This case study involves MagRec, Inc., and the conflict caused by perceptions. This company produces magnetic recording heads, an essential device used for reading, writing, and erasing data on tapes and disks. Nine years ago, it was discovered that one of the parts to the magnetic recording heads had a design flaw due to calculations. The design flaw could be reworked to meet all specifications except one – life expectancy. The heads are sold to Partco – MagRec’s largest customer - with a guarantee to last 2 years or 6000 of actual usage. This design flaw will now cause the heads to be replaced every 12 to 18 months or 2500 hours. After consideration, the Vice President of Operations decided to move forward with the year’s production (about 5000 heads) and ship the defective parts knowing the rework would correct the problem for any future magnetic recording heads. MagRec’s experience told them that customers do not keep accurate records to determine actual usage and life, and if a customer did happen to complain about the actual life expectancy, the service technicians always gave a plausible explanation – such as the temperature must be higher than average – or the customer must be using the computer a lot....

Words: 1154 - Pages: 5

Free Essay

Case Study 5

...Reflecting on the case, the stage the group is at is storming. The group is now faced with competition and conflict. The group attempts to organize the tasks: Mike...

Words: 1009 - Pages: 5

Premium Essay

Midterm

...Michael Wade Wadem10@nationwide.com GM591 Leadership and Organizational Behavior Professor: Reginald Doctor 5/19/11 The Forgotten Team Member Group Development Christine's leadership abilities could benefit by having the knowledge of the different stages of group development. Christine doesn’t seem like the ideal leader for the group. With Steve’s, “Businesslike” personal style, I feel like he would have made the best group leader. But As a the team leader, Christine could have encouraged Mike that the meetings are very important and being present for group meetings so he can be part of the team and share his own ideas from the notes that he was sending. Christine shouldn’t have waited until week 5 to start to put together a team meeting. This should have been something setup as soon as the teams were assigned. At this time I would say that the team is in, “The storming stage of team development.” The only forming stage that was done by this group was the professor assigning who is in what group. What I saw out of the group development was: * Forming Stage – Nothing other than the being assigned to a group. * Storming Stage – This is where I feel the team never made it past this stage. There are high emotions and lots of tension is in the air between the team and Mike....

Words: 931 - Pages: 4

Premium Essay

Case Study 7: the Forgotten Group Member

...CASE STUDY 7: THE FORGOTTEN GROUP MEMBER GM591 LEADERSHIP AND ORGANIZATIONAL BEHAVIOR Group Development At this point, Christine’s group is considered to be stuck at the storming stage. This is the stage where high tension and emotionality amongst the group members have occurred. (Schermerhorn, et al., 2010) Mike is causing a lot of the tension because he can’t commit to the group meetings; and therefore, it is hard for them to stay motivated and complete their assignment. (Ramsoomair, Franklin 2010) Each group was assigned a specific task and a different section to complete, but Mike is putting a strain on the group by continuing to miss the group meetings and not contributing like he should. (Ramsoomair, Franklin 2010) Christine needed to know the series of life cycle stages that a team passes through because it would have prepared her for the different challenges. Knowing the stages would have helped her to handle the situations differently and also helped the team to remain effective. (Schermerhorn, et al., 2010) Going through the forming stage would have pinpointed who were the hard workers and who were the slackers as they became more acquainted. As she noticed Mike’s behavior in the beginning, she could have found it unacceptable and corrected it. It was expected for everyone to be at the group meetings, but Mike started being absent and became the obstacle standing in the way of the group’s goals which began the storming stage....

Words: 1277 - Pages: 6

Premium Essay

Can Merit Pay and Promotion Be a More Motivational Factor for Employees Than Just the Occasional Extrinsic Reward of Employee-of-the Month Recognition

...I have not only put in time with volunteering throughout my high school years from 1999 through 2002 in various departments of the Cleveland Clinic, but had the most amazing opportunity to be offered a position as a Biomedical Engineer through the work study program in my sophomore year. Now my relationship with the clinic is just the daughter of an eleven year employee as an outside observer. The Cleveland Clinic is one of many organizations that understand that their recognition of...

Words: 1571 - Pages: 7

Free Essay

Case Study

...Case Study: The Forgotten Member Kristin Kovar GM591 – Leadership and Organizational Behavior Dr. Anne Hallcom Part 1 Group Development: The group is currently in the norming stage. The first meeting the group went through the forming stage by introducing themselves and talking about their schedules. They joked around and had a good time and started to bond together. They worked through some dysfunctional issues during the next week or two when Mike became upset that he felt excluded from the group. The group is starting to come together and function well together except for Mike. All members of the group are doing their share of the work and helping each other out but Mike is still not pulling his own weight and seems to be distant from the group. I think he feels resentment towards the group because they are close and working well together but he feels like they are excluding him so he isn’t pulling his own weight to get back at them. If Mike were more integrated into the group and working well with them, I would say the group is in the performing stage but this won’t happen until the group comes together to make Mike apart of the group and Mike contributes more to the group. If Christine understood the stages of team development, she could have led the group to become a high performance team. She had many opportunities to make this happen. The first opportunity was in the initial meeting when the group was determining the best times to meet....

Words: 1667 - Pages: 7

Premium Essay

Case Study

...Case Study: The Forgotten Group Member GM591 Part I: Group Development Forming Stage - Members in this stage will ask a number of questions as they are still in the process of getting to know one another better. The questions asked can vary. Group members may raise the following questions: "What can I contribute to the group?" "What can the group offer me?" In this stage members are more concerned with getting to know one another better and learn behavior that's acceptable. Storming Stage - In this stage members tend to be highly emotional and lots of tension is in the air. Coalitions and cliques typically form during this stage as members compete to achieve status quo and impose their preferences on one another. Norming Stage - During this stage members are unified. There's now a new sense of harmony following the storming stage and members strive to maintain that harmony. Performing Stage - At this stage we are totally integrated! We now have a well-organized team that functions maturely. We are motivated by team goals and objectives and stable. Additionally, we are satisfied without jobs. At this point we are a High Performance Organization! Adjourning State - Once we have reached the performing stage we are ready to adjourn. At the Adjournment stage the members are able to disband if necessarily, convene quickly, and perform their duties on a tight schedule....

Words: 2387 - Pages: 10